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Technical Support Engineer Jobs (NOW HIRING)

LinearB

Technical Support Engineer

Boston, MA · On-site

Technical Support Engineer Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex ...

AutoRABIT

$60K - $75K/yr

Technical Support Engineer AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex ...

Intralox

Technical Support Engineer

Washington, DC · On-site

Technical Support Engineer Apply now ( Location New Orleans, LA, Hammond, LA, Baltimore/Washington D.C. Job Category Customer Service & Technical Support, Engineering Division Intralox (General ...

Blockaid

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer (L2) Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies, including ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44.90K - $74.80K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Adept Labs Inc. dba Junction

$90K - $130K/yr

Technical Support Engineer Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient-doctor interactions, we're ...

Axonius

$90K - $110K/yr

Ontario, Canada The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product ...

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How much do technical support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
Who are the top companies hiring for Technical Support Engineer jobs? The top employers for Technical Support Engineer jobs are:
What states have the most Technical Support Engineer jobs? States with the most job openings for Technical Support Engineer jobs include:
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 8% Part Time, 2% Temporary, and 14% Contract. Highlights an 41% Physical, 12% Hybrid, and 47% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

LinearB

Boston, MA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Engineer

Reporting to our Technical Support Lead, as a Technical Support Engineer, you will be responsible for owning the identification, diagnosis, and resolution of complex customer incidents and acting as a primary escalation point, leveraging excellent and prompt communications with our customers. This role will lead cross-functional partnerships to drive technical improvements and mentor junior team members within our hyper-growth start-up.

Qualifications
  • 4+ years of practical experience in a technical support role, serving as a primary point of escalation, or equivalent technical expertise.
  • Excellent communication skills, both written and verbal, capable of managing complex, high-stakes customer conversations.
  • Proven expertise in effectively triaging, troubleshooting, and resolving complex technical issues at a deep, root-cause level.
  • Mastery of concepts and tools, including SQL, logging tools (LogRocket, Datadog, etc.), APIs, and SSO configuration.
  • Expertise using Zendesk and Jira to manage and streamline support workflows.
  • Preferred: deep understanding of the software development lifecycle, git, and project management tools.
  • Highly Preferred: proven comfort in reading/debugging code in Python, Node.js, Typescript, and React.
Key Responsibilities
  • Own the resolution of high-priority, escalated, and complex customer incidents, minimizing customer downtime.
  • Serve as the subject matter expert (SME) for deep-dive technical troubleshooting across the LinearB UI and backend—including independent review and analysis of our database and logs.
  • Communicate in a friendly and thorough way with our geographically diverse customer base.
  • Lead the definition and implementation of advanced documentation and escalation standards to ensure rapid and high-quality handoffs to the engineering team.
  • Drive strategic cross-functional partnerships with the Product and Engineering teams to advocate for customer needs and influence product improvements.
  • Proactively identify, define, and implement new processes, tools, and best practices to dramatically increase the efficiency and quality of the entire support team.
  • This position includes working 3 days a week from our office.
LinearB Values
  • Put the Customer First
  • Take Ownership
  • One Team
  • Show Product Expertise
  • Be Data Driven
  • Reach for the Next Level
  • Listen Curiously & Speak Courageously

LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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