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Technical Support Engineer Remote Jobs (NOW HIRING)

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Technical Support Engineer Burlington, Massachusetts, United States 10Beauty is a robotics startup ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

Technical Support Engineer The Customer team is the cornerstone of renewals and expansion at ... You'll collaborate with the development team to improve our products, deliver remote support via ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Experience with supporting systems remotely by connecting to various system types via Remote ...

Axonius

Technical Support Engineer

$90K - $110K/yr

As a Technical Support Engineer, you will act as a primary point of contact and escalation lead ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

As a Technical Support Engineer, you will act as a primary point of contact and escalation lead ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

As a Technical Support Engineer, you will act as a primary point of contact and escalation lead ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... You'll collaborate with the development team to improve our products, deliver remote support via ...

Axonius

Technical Support Engineer

Ontario, CA · Remote

$90K - $110K/yr

As a Technical Support Engineer, you will act as a primary point of contact and escalation lead ... LW1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... You'll collaborate with the development team to improve our products, deliver remote support via ...

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How much do technical support engineer remote jobs pay per year?

As of Jun 4, 2026, the average yearly pay for technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What cities are hiring for Technical Support Engineer Remote jobs? Cities with the most Technical Support Engineer Remote job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Technical Support Engineer Remote jobs? States with the most job openings for Technical Support Engineer Remote jobs include:
What job categories do people searching Technical Support Engineer Remote jobs look for? The top searched job categories for Technical Support Engineer Remote jobs are:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in the United States as of May 2026, with employment types broken down into 5% Locum Tenens, 90% Full Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer (Remote- US Based)

Jobgether

Manhattan, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Engineer (Remote- US Based) Get AI-powered advice on this job and more exclusive features. About Jobgether Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Technical Support Engineer in the United States.

In this role, you will troubleshoot and resolve technical issues related to Salesforce products, interact with customers, address escalations, and collaborate with internal teams to improve product functionality and user experience. This position is ideal for someone early in their Salesforce career, looking to grow their technical expertise and contribute to a world-class support team. Accountabilities: Troubleshoot and resolve issues related to declarative automation tools (Flows, Process Builder), Apex classes, Lightning Components, and custom triggers.

Provide direct technical support to customers, respond to cases, conduct troubleshooting calls, and ensure timely resolution of issues. Collaborate with product and engineering teams on escalations, cross-functional calls, and root cause analysis to identify and address system problems. Contribute to internal documentation and knowledge-sharing by creating support articles for recurring issues and best practices.

Utilize data tools like Data Loader and Workbench for data imports, updates, and debugging. Gain exposure to APIs, managed packages, and integrations with third-party platforms like Stripe. Requirements: 1-2 years of experience in Salesforce support, development, or admin roles.

1 year of experience in a Tier 2 support role. Hands-on experience with declarative tools such as Flows, Workflow Rules, and Process Builder. Working knowledge of Apex, Triggers, and Lightning Components.

Strong analytical and problem-solving skills with great attention to detail. Experience with data tools like Workbench and Data Loader, and familiarity with GitHub/code reviews. Platform Developer I certification (or willingness to obtain within 90 days).

Salesforce Administrator certification. Strong communication skills with a customer-centric mindset. Benefits: Medical, dental, and vision insurance options.

100% employer-paid short/long-term disability coverage. Basic life insurance. 401(k) plan with 100% company match.

Flexible paid personal and vacation time based on mutual trust and accountability. 10 sick days annually. 10 company-paid holidays.

6 weeks of paid parental leave. Hiring Process Disclaimer: This job is posted on behalf of our partner company. Your application will undergo an AI-powered 3-step screening process, selecting the top 5 candidates based on CV and LinkedIn profile analysis.

Our process is fair, unbiased, and based solely on qualifications and relevance. If selected, you will be notified within 7 days. If not, your profile may be considered for other opportunities.

Thank you for your interest! Additional Details: Seniority level: Associate Employment type: Full-time Job function: Information Technology Referrals can double your chances of interviewing. Get notified about new jobs in the US.

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