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Technical Support Engineer Remote Jobs in Needham, MA

DeepHealth

Technical Support Engineer, PACS - US

Boston, MA · On-site +1

$75 - $100/hr

... Technical Services Engineer, PACS is the first point of contact for users, providing expert support ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

Xantrion

IT Support Engineer (Remote - Boston)

MA · On-site +1

$60K - $65K/yr

Xantrion is hiring a fully remote IT Support Engineer. If you're looking to learn from a winning ... Provide technical support as assigned for issues related to computer systems, software, and ...

INFINIDAT

Head of L3 Technical Support Engineer

Boston, MA · On-site +1

$220K - $250K/yr

We are looking for a manager to lead our group of Enterprise Storage Technical Support . As the leader of the Development Support organization, you will be responsible for driving operational ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

You collaborate closely with Support, Engineering, and Customer teams to address implementation ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

DeepHealth

Technical Services Engineer

Boston, MA · On-site +1

$90 - $110/hr

Minimum Qualifications, Education and Experience • 5+ years of experience in an IT support role ... Working Environment Hybrid/Remote Physical Demands This position often requires sitting, standing ...

Performix

Technical Support - M365

Boston, MA · Remote

$40K - $50K/yr

Remote , Boston, MA\- will need to be able to reach the office in 30 minutes to support any tech ... technical issues (hardware, software, network, and access). Diagnose, troubleshoot, and resolve ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Zinier is looking for a customer-focused, technically curious Technical Support Engineer to join ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Needham, MA

Technical Support Engineer Remote information

See Needham, MA salary details

$40.9K

$86.1K

$130.2K

How much do technical support engineer remote jobs pay per year?

As of Jul 15, 2026, the average yearly pay for technical support engineer remote in Needham, MA is $86,095.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $107,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Needham, MA are hiring for Technical Support Engineer Remote jobs? Cities near Needham, MA with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Needham, MA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $86,095 per year, or $41.4 per hour.
Technical Support Engineer, PACS - US

Technical Support Engineer, PACS - US

DeepHealth

Boston, MA • On-site, Remote

$75 - $100/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary
The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
Expanded Essential Duties and Responsibilities
  • Serve as the primary PACS technical support resource for customer healthcare IT projects.
  • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
  • Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
  • Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
  • Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
  • Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
  • Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
  • Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
  • Ensure compliance with healthcare regulatory standards and internal IT policies.
  • Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
  • Deliver product and service training to administrators, service-level users, and customers as needed.
  • Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
  • Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
  • Integrate and support solutions within public cloud environments and DeepHealth platforms.
  • Design, implement, document, and support technical solutions that meet customer and organizational requirements.
  • Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
  • Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
  • Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience
  • Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
  • Minimum of 5 years of experience in IT support roles.
  • Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
  • Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
  • Strong Linux system administration and command-line experience.
  • Experience with MSSQL database management and relational database technologies.
  • Strong understanding of networking concepts, troubleshooting, and infrastructure support.
  • Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
  • Proven experience troubleshooting complex software applications and healthcare technology solutions.
  • Experience with public cloud environments and cloud-based integrations.
  • Familiarity with scripting, data serialization, and reporting tools such as SSRS.
  • Strong troubleshooting, analytical thinking, and critical problem-solving skills.
  • Experience using ticketing systems and ITIL-based support processes.
  • Strong customer service, relationship management, and call center support experience.
  • Excellent written and verbal communication skills with both technical and non-technical audiences.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Ability to collaborate effectively across cross-functional technical and business teams.
  • Flexibility to work varied schedules and participate in on-call rotations as required.
  • Strong understanding of PC/server hardware platforms and general IT infrastructure.
  • Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications
  • CCNA or CCNP certification.
  • CompTIA Linux+, RHCA, or RHCT certification.
  • Radiology workflow experience.
  • Experience in healthcare or clinical IT environments.
  • Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Quality Standards
• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, regional and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.
Travel
This position may require occasional travel.
Working Environment
Remote
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.
Salary range is $75,000 to $100,00 depending upon experience

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