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Technical Support Engineer Remote Jobs in Needham, MA

Field Application Engineer '27

Woburn, MA ยท On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Lead DevOps Engineer (Remote)

Boston, MA ยท Remote

$57.25 - $78.50/hr

... Engineer , you will design and build the infrastructure powering our platform serving hundreds of ... In this role, you'll set the technical vision, lead strategic decisions, and implement world-class ...

Senior Information Security Engineer (REMOTE)

Worcester, MA ยท On-site +1

$106K - $144K/yr

Ensure SIEM availability, performance, and scalability to support enterprise security monitoring ... technical expertise. Strategic Alignment & Continuous Improvement * Evaluate emerging threats and ...

Showing results 21-40

Technical Support Engineer Remote information

See Needham, MA salary details

$40.9K

$86.1K

$130.2K

How much do technical support engineer remote jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical support engineer remote in Needham, MA is $86,095.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $107,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What cities near Needham, MA are hiring for Technical Support Engineer Remote jobs? Cities near Needham, MA with the most Technical Support Engineer Remote job openings:
Infographic showing various Technical Support Engineer Remote job openings in Needham, MA as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% Remote job distribution, with an average salary of $86,095 per year, or $41.4 per hour.

Field Engineer, DEWALT Anchors & Fasteners - Boston

Sbdinc

Boston, MA โ€ข Remote

$62K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


Job description

Field Sales Engineer - Remote

New England - Up to 60% travel required

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job:

As a Field Sales Engineer, you'll be part of our Tools and Outdoor team working as a remote employee. You'll get to:

  • Develop a strong technical understanding of specified fastening products (under the DEWALT brand), how they are used in construction, and how they are designed in accordance with current building codes.

  • Establish relationships with key specifying engineering firms in the territory.

  • Influence designers, architects, and engineers to specify fasteners through regular scheduled visits, education, and technical communication.

  • Hold regular technical presentations and training seminars for design professionals related to the design of DEWALT products with a focus on details, product performance, characteristics, applications, and code requirements.

  • Use technical knowledge of products to support and build sales on specification and conversion in conjunction with the local sales team and provide technical job-site support as needed.

  • Provide assistance on proprietary technical anchor design software to clients and communicate customer feedback for future product developments.

  • Support local sales efforts from a technical level - including jobsite visits.

  • Ensure that submittals generated by contractors are approved by architects and engineers.

  • Embrace and become versed in construction technology and future trends influencing the specified fasteners business such as Building Information Modeling, Integrated Project Delivery, and construction software.

  • Develop and maintain client records in CRM (customer relationship management) tool.

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

  • Bachelor of Science in Civil/Structural Engineering or equivalent qualifications.

  • Minimum 2 years' experience in design engineering, technical support, or technical sales role.

  • E.I.T / FE certified; Professional Engineering (P.E.) license preferred.

  • Construction Industry / Jobsite experience preferred.

  • A valid driver's license.

The Details:

You'll receive a competitive salary and a great benefits plan including:

  • Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

  • A company-assigned vehicle.

  • Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:

  • Grow:Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

  • Learn:Have access to a wealth of learning resources, including our digital learning portal.

  • Belong:Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

  • Give Back:Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We're visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!

#LI-VG1

#LI-Remote

The salary range for this position is $62,200- $100,200

  • This is the lowest to highest annual fulltime salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
  • The salary range listed in this job posting reflects the range for the primary location specified.
  • The salary range may vary for other locations.
  • The successful candidate may be eligible for annual merit increases.
  • Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
  • Discounts on Stanley Black & Decker tools and other partner programs.

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You'll Also Get

Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company:
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)