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Technical Support Engineer Remote Jobs in Columbus, OH

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

Saransh Inc

Okta Engineer - Remote

Columbus, OH · On-site

... technical requirements and presentations. * Foundational understanding of the InfoSec team ... Actively works as a change agent to support these initiatives both within the InfoSec team and the ...

Shentel

Technical Support Rep I

Columbus, OH · On-site

Shentel Technical Support Representative Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid ...

InstantServe LLC

Mechanical Engineer

Dublin, OH · On-site

... Remote Position Must-Haves * Bachelor's Degree in Mechanical Engineering * 7+ years of Oil and Gas experience * Develop project scopes, assist in proposal writing, writing technical reports, and ...

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Technical Support Engineer Remote information

See Columbus, OH salary details

$36.2K

$76.3K

$115.4K

How much do technical support engineer remote jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer remote in Columbus, OH is $76,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $95,100.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Columbus, OH? The most popular types of Technical Support Engineer jobs in Columbus, OH are:
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What job categories do people searching Technical Support Engineer Remote jobs in Columbus, OH look for? The top searched job categories for Technical Support Engineer Remote jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Technical Support Engineer Remote jobs? Cities near Columbus, OH with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Power Management Technical Support Engineer

Power Management Technical Support Engineer

Vertiv Group Corp.

Westerville, OH • On-site

Full-time

Posted 27 days ago

Vertiv rating

6.8

Company rating: 6.8 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

316th of 415 rated machine equipment manufacturers

Job description

Job Description
Position Summary
The Power Management Engineer II provides advanced technical support for Vertiv power systems to domestic and international customers, Customer Engineers, and field personnel. This role serves as the primary escalation point for Technical Support Engineer I team members and acts as a critical interface between field operations, engineering, customers, and logistics to drive timely resolution of complex technical issues.
This position emphasizes independent troubleshooting, advanced root cause analysis, technical documentation, process improvement, and mentoring, while delivering professional customer support with moderate supervision in a fast-paced, high-profile environment.
Product Scope
  • Single-phase and three-phase UPS systems
  • Advanced VRLA, VLA, and Lithium-ion battery systems
  • DC power systems
  • Busbar and switchgear products
  • Rack Solutions Equipment
  • Foundational power distribution and critical infrastructure applications

Key Responsibilities
  • Provide advanced technical support for domestic and international customers and Customer Engineers
  • Serve as the escalation point for Technical Support Engineer I issues
  • Identify, analyze, and resolve complex UPS system, battery, firmware, and application issues
  • Independently perform root cause analysis on down-unit events using Uptime Tracker, field data, and service history
  • Create, update, and manage cases in Oracle Engagement Cloud
  • Manage cases and technical solutions in accordance with established call center workflows and escalation procedures
  • Perform on-site visits to support critical, escalated, or high-visibility customer issues
  • Support detailed root cause investigations and formal customer-facing reports
  • Review and process escalated warranty claims
  • Develop, review, and maintain technical documentation, troubleshooting guides, and internal knowledgebase content (TKO)
  • Support logistics with advanced parts research, alternate component identification, and spare parts validation
  • Mentor, coach, and provide technical guidance to Technical Support Engineer I team members
  • Participate in continuous improvement, Lean, Six Sigma, and operational excellence initiatives
  • Attend advanced product, firmware, and self-development training
  • Maintain company-issued equipment including laptops, test tools, and communication devices
  • Adhere to and model Vertiv safety standards and compliance expectations
  • Complete timecards, service documentation, expense reports, and required reports accurately and on time
  • Perform other duties as assigned

Autonomy & Decision-Making
  • Operates from documented procedures, technical standards, and established best practices
  • Independently resolves non-routine and escalated technical issues
  • Makes sound technical decisions with minimal supervision
  • Escalates safety, design, systemic, or recurring product concerns appropriately

Qualifications
  • Associate or bachelor's degree in electrical/electronic engineering, or equivalent experience preferred
  • 3-5 years of experience in power systems, UPS, battery systems, or critical infrastructure support
  • Military technical training may substitute for formal education
  • Demonstrated ability in advanced electrical troubleshooting and root cause analysis
  • Field service or advanced technical support experience preferred
  • Strong knowledge of UPS systems, battery technologies, and critical power infrastructure
  • Advanced electrical circuit understanding and troubleshooting skills
  • Strong customer service communication and interaction skills
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Ability to work independently with minimal supervision
  • Ability to mentor and guide junior technical team members
  • Positive attitude and flexibility in a rapidly changing environment
  • Proficient PC skills including Microsoft Office, Oracle systems, and web-based technologies

Physical & Environmental Requirements
  • Ability to occasionally lift up to 50 lbs

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Working Conditions & Travel
  • Reactive, fast-paced, and high-profile environment
  • Participation in after-hours on-call rotation
  • Domestic and international travel as required
  • Flexible schedule including weekends, evenings, and holidays

About the Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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