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Technical Support Engineer Remote Jobs in Raleigh, NC

IT Support Engineer I

Carrboro, NC ยท On-site +1

$62K - $76K/yr

Carrboro Town Hall Job Type: Full-Time Remote Employment: Flexible/Hybrid Department: Information ... The Support Engineer 1 position performs intermediate professional and technical work and assists ...

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Engineering of distribution electrical projects through the entire project lifecycle: from ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Salary: $100,000 to $120,000 Job Summary Gluware is hiring a Support Engineer! We are looking for ... Provide day-to-day technical support for all Gluware customers, troubleshooting any issues they may ...

Field Application Engineer

Raleigh, NC ยท On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Showing results 1-20

Technical Support Engineer Remote information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical support engineer remote in Raleigh, NC is $76,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What are the most commonly searched types of Technical Support Engineer jobs in Raleigh, NC? The most popular types of Technical Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Technical Support Engineer Remote jobs in Raleigh, NC? For Technical Support Engineer Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Raleigh, NC look for? The top searched job categories for Technical Support Engineer Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Engineer Remote jobs? Cities near Raleigh, NC with the most Technical Support Engineer Remote job openings:
Infographic showing various Technical Support Engineer Remote job openings in Raleigh, NC as of May 2026, with employment types broken down into 3% Locum Tenens, 79% Full Time, 13% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $76,826 per year, or $36.9 per hour.

PHP Technical Lead Engineer (REMOTE)

TRAC Recruiting

Raleigh, NC โ€ข Remote

$140K - $165K/yr

Full-time

Posted 7 days ago


Job description

We are seeking a PHP Technical Lead Engineer (REMOTE) for a full time and direct hire role for one of our amazing health tech partners in the United States. This role is remote, but you MUST be living in the United States and be willing to work east coast hours. You MUST be a US Citizen or Green Card Holder. This role does NOT offer sponsorship, it's NOT a consulting role, and we do NOT work with 3rd parties!


Overview:

We are looking for an experienced PHP Software Engineer to drive the development of integration-focused services that connect core business applications with external platforms, partners, and third-party systems. They make a healthcare platform that supports practice management, surgical workflows, revenue cycle management (RCM), MIPS reporting, and more. They provide a comprehensive end-to-end solution for doctors and their patients. This role blends hands-on software development, technical leadership, and team mentorship. You will help shape architecture, establish engineering best practices, and lead the delivery of scalable integration solutions that support critical business operations and customer-facing products. You should have strong technical expertise, a collaborative mindset, and a passion for building reliable, high-performance systems.


Responsibilities

  • Provide technical leadership for a team of engineers, influencing architecture, design patterns, and implementation strategies.
  • Lead, mentor, and support developers through project planning, task prioritization, code reviews, and professional growth.
  • Design and develop scalable APIs, integration services, and communication frameworks that connect internal applications with external systems.
  • Establish standards and best practices for service-oriented and distributed system architectures.
  • Own the successful delivery of engineering initiatives, ensuring projects are well-scoped, thoroughly tested, and completed on schedule.
  • Implement resilient integration patterns, including error handling, monitoring, retry mechanisms, and fault-tolerant workflows.
  • Build and maintain data integration processes that support accurate, secure, and efficient information exchange.
  • Promote software quality through code reviews, automated testing, documentation, and engineering standards.
  • Collaborate with product managers, architects, and business stakeholders to align technical solutions with organizational goals.
  • Continuously identify opportunities to improve engineering processes, tooling, and system performance.


Requirements:

  • 5+ years of professional software development experience.
  • Strong background in PHP and modern PHP frameworks, ideally Laravel.
  • Proven experience designing and building APIs and service-based applications.
  • Hands-on experience integrating software with external vendors, partner platforms, and third-party systems.
  • Solid understanding of service-oriented architecture, asynchronous communication, and distributed application design.
  • Experience implementing data integration and transformation solutions.
  • Knowledge of fault tolerance, monitoring, retry strategies, and resiliency patterns in distributed environments.
  • Proficiency with Git and modern development workflows.
  • Experience with CI/CD pipelines and containerized deployment technologies such as Docker.
  • Strong analytical and problem-solving skills with excellent communication abilities.
  • Previous experience leading projects or mentoring engineers.
  • Self-motivated with the ability to work independently and drive initiatives forward.


Preferred Qualifications:

  • Experience designing event-driven systems and messaging architectures.
  • Knowledge of AWS services and cloud-native development, including technologies such as ECS, Aurora, and SQS.
  • Familiarity with observability, monitoring, and logging tools.
  • Experience working in SaaS, healthcare, or other highly regulated industries.
  • Background establishing integration standards, frameworks, or governance practices.
  • Bachelor's degree in Computer Science, Engineering, or a related field.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.