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Technical Support Engineer Remote Jobs in Raleigh, NC

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Engineering of distribution electrical projects through the entire project lifecycle: from ... Supporting the preparation of technical specifications, tender documents, technical reports, and ...

Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a ...

Salary: $100,000 to $120,000 Job Summary Gluware is hiring a Support Engineer! We are looking for ... Provide day-to-day technical support for all Gluware customers, troubleshooting any issues they may ...

Field Application Engineer

Raleigh, NC ยท On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Manager, Data Engineer (Remote)

Raleigh, NC ยท Remote

$100K - $174K/yr

You will also guide engineers and reinforce strong delivery practices, while advancing the team ... Document data sources, definitions, and technical solutions to support transparency and reuse.

Manager, Data Engineer (Remote)

Raleigh, NC ยท Remote

$100K - $174K/yr

You will also guide engineers and reinforce strong delivery practices, while advancing the team ... Document data sources, definitions, and technical solutions to support transparency and reuse.

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Showing results 1-20

Technical Support Engineer Remote information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer remote jobs pay per year?

As of Jun 29, 2026, the average yearly pay for technical support engineer remote in Raleigh, NC is $76,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What are popular job titles related to Technical Support Engineer Remote jobs in Raleigh, NC? For Technical Support Engineer Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Raleigh, NC look for? The top searched job categories for Technical Support Engineer Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Engineer Remote jobs? Cities near Raleigh, NC with the most Technical Support Engineer Remote job openings:
Infographic showing various Technical Support Engineer Remote job openings in Raleigh, NC as of June 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $76,826 per year, or $36.9 per hour.
Distribution Engineer (remote)

Distribution Engineer (remote)

Wood Plc

Raleigh, NC โ€ข On-site, Remote

Other

Posted 23 days ago


Key responsibilities

  • Engineer distribution electrical projects through the entire project lifecycle from conceptual and feasibility phases to detailed design, construction, and service.

  • Lead or support overhead and underground distribution engineering projects by defining scopes of work, completing cost estimates, performing engineering calculations, interconnection studies, and developing detailed design drawings.

  • Support the preparation of technical specifications, tender documents, technical reports, and project calculations.


Job description

Overview / Responsibilities

Wood Process & Energy business performs consulting and EPCM services for many of North America's power generation and power distribution companies.ย 

Wood currently has exciting opportunities for an Intermediate Distribution Engineer. Reporting to the Manager, Distribution Engineering.

This position is a remote position or is a hybrid position in any of the following offices - West Palm Beach, FL, Orlando, FL or Los Angeles, CA.

If you have a successful track record and thrive on challenges in a fast-paced environment, this is the opportunity for you.

Key Responsibilities

  • Engineering of distribution electrical projects through the entire project lifecycle: from conceptual and feasibility, though detailed design, to construction and service
  • Leading or supporting overhead and underground distribution engineering projects defining scopes of work, completing cost estimates, performing engineering calculations, interconnection studies and developing detailed design drawings
  • Supporting the preparation of technical specifications, tender documents, technical reports, and project calculations.
  • Providing construction support and overall project engineering coordination (as required)
  • Responding to information requests during construction and completing project documentation including preparation of record drawings
  • Leading a team of engineers and designers when required to successfully deliver a portfolio of projects
  • Maintaining and enhancing relationships with other design disciplines and external stakeholders and assist team leads and managers
  • Traveling and visiting project sites during design and construction (as required)
Skills / Qualifications
  • Electrical Engineering Degree from a recognized university along with a Professional Engineering Designation or eligibility for registration
  • 5+ years of overhead and underground distribution engineering experience serving utilities in North America
  • Knowledge of CSA/IEC/NESC/IEEE Standards and Codes and major utility Engineering Standards
  • Knowledge of electrical design including the selection and installation of conductors, insulators, switchgears, circuit breakers, fuses and other distribution equipment
  • Knowledge of smart infrastructure equipment such as automatic feeder switches, remote sensing switching, remote sensing cap banks and other smart equipment
  • Knowledge of PV's and EV's
  • Strong verbal and written communication skills
  • Able to collaborate and communicate effectively with internal and external stakeholders
  • Able to exercise initiative when resolving issues and in adapting and applying procedures to address unusual situations
  • Able to take on responsibility for your outputs on high-profile projects and grow professionally with our expanding organization
  • Clean driving record/abstract
  • The following qualifications are considered an asset:

- Knowledge of structural, civil and geotechnical aspects of distribution engineering- Knowledge of overhead systems design and the use of PLS-CADD- Knowledge of interconnecting DER's and modeling interconnection studies- Experience in power system analysis (such as voltage drop, equipment loading, steady-state voltage rise, etc.) using software such as CYME, ETAP, EasyPower, SKM.- Experience with substation and transmission projects- Experience with AutoCAD- Experience with GIS applications (Smallworld, GE, Bently)- Experience with Structural Analysis Software (SpidaCalc, Pole Foreman, PLS-CADD)- Experience mentoring junior staff- Experience in both Canada and United States working for a local Utility company- Experience working in a utility or consulting environment and managing multiple projects with competing priorities

Company Overview

Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world's most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

Employment Type: OTHER