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Live In Cisco Ucce Engineer Jobs in Raleigh, NC (NOW HIRING)

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ...

krg technology inc

Voice Engineer 2

Cary, NC · On-site

The Voice operations engineer is an escalation point for NOC, Service Desk as well as PC techs ... Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager ...

Infojini Inc

Cisco Network Engineer

Raleigh, NC

We offer an excellent compensation package We are looking for Cisco Network Engineer in Raleigh, NC ... for12+ months contract position. Please refer someone else if you are not available at this time or ...

enexusglobal

Sr. Network Engineer

Raleigh, NC · On-site

$101K - $138K/yr

Role: Sr. Network Engineer Location: Raleigh, NC *Onsite Duration: 24+ Months Client: North ... The resource will have expertise in Cisco ASA firewalls and Palo Alto Panorama and work directly ...

Fabergent

Cisco Network Engineer

Durham, NC · Hybrid

$55 - $60/hr

With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver ... Cisco Network Engineer Location: RESEARCH TRIANGLE PARK, NC Bill Rate : $55-60/hr on W2 Duration ...

Procom Consultants Group

Senior Network Engineer

Durham, NC · On-site

$100K - $137K/yr

Senior Network Engineer Job Details Establish enterprise data network standards, analyze and ... Advanced knowledge in Cisco Network including: o Cisco switches & routers o Cisco Call Manager o ...

Cisco

Software Engineer, Backend

Durham, NC

$155K - $222K/yr

You will work with many different people within Engineering and throughout Cisco to help build the infrastructure and data pipelines to power their data-driven decisions. In this role you can expect ...

Cisco

Software Engineer, Backend

Cary, NC

$155K - $222K/yr

You will work with many different people within Engineering and throughout Cisco to help build the infrastructure and data pipelines to power their data-driven decisions. In this role you can expect ...

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Live In Cisco Ucce Engineer information

See Raleigh, NC salary details

$5

$46

$74

How much do live in cisco ucce engineer jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for live in cisco ucce engineer in Raleigh, NC is $46.83, according to ZipRecruiter salary data. Most workers in this role earn between $38.08 and $58.41 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Cisco Ucce Engineer jobs in Raleigh, NC? The most popular types of Cisco Ucce Engineer jobs in Raleigh, NC are:
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Live In Cisco Ucce Engineer jobs near you
Infographic showing various Live In Cisco Ucce Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 39% Locum Tenens, 53% Full Time, 4% Part Time, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $97,401 per year, or $46.8 per hour.

UCCE Tier 2 Engineer

Transcend Softech LLC

Research Triangle Park, NC • On-site

Contractor

Posted 3 days ago

New

Job description

Position: UCCE Tier 2 Engineer

Preferred location – RTP, Raleigh, NC, Richardson, TX and San Jose, CA

Long Term Contract

UCCE Tier 2 Engineer Job Description

Role Overview: The UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).
  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway (PG), Administration & Data Servers, and Live Data Server.
  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager.
  • Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support.

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.
  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.