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Live In Cisco Ucce Engineer Jobs in Raleigh, NC (NOW HIRING)

ClifyX

Cisco UCCE Support Engineer

Raleigh, NC · On-site

... and Live Data Server. * Support integration and configuration of Cisco Unified Customer Voice ... Participate in on-call rotation for after-hours support. Required Skills and Experience: * Strong ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ...

krg technology inc

Voice Engineer 2

Cary, NC · On-site

The Voice operations engineer is an escalation point for NOC, Service Desk as well as PC techs ... Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager ...

Infojini Inc

Cisco Network Engineer

Raleigh, NC · On-site

We offer an excellent compensation package We are looking for Cisco Network Engineer in Raleigh, NC ... for12+ months contract position. Please refer someone else if you are not available at this time or ...

enexusglobal

Sr. Network Engineer

Raleigh, NC · On-site

$101K - $138K/yr

Role: Sr. Network Engineer Location: Raleigh, NC *Onsite Duration: 24+ Months Client: North ... The resource will have expertise in Cisco ASA firewalls and Palo Alto Panorama and work directly ...

Fabergent

Cisco Network Engineer

Durham, NC · Hybrid

$55 - $60/hr

With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver ... Cisco Network Engineer Location: RESEARCH TRIANGLE PARK, NC Bill Rate : $55-60/hr on W2 Duration ...

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How much do live in cisco ucce engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for live in cisco ucce engineer in Raleigh, NC is $46.83, according to ZipRecruiter salary data. Most workers in this role earn between $38.08 and $58.41 per hour, depending on experience, location, and employer.

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Live In Cisco Ucce Engineer jobs near you
Infographic showing various Live In Cisco Ucce Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $97,401 per year, or $46.8 per hour.

Cisco UCCE Support Engineer

ClifyX

Raleigh, NC • On-site

Other

Posted 10 days ago

Job description

Job Title: Cisco UCCE Support Engineer

Work Location: Raleigh, NC (Hybrid) Preferred Location

Alternative location: Richardson, TX ; San Jose, CA (Hybrid)

Contract duration: Long term contract

Visa:

Job Description:

Role Overview:

The UCCE Tier 2 Engineer is responsible for the advanced support,  troubleshooting, configuration, and maintenance of Cisco Unified Contact Center  Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager,  Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops,

CTI integrations, and multi-channel contact center features (voice, chat, email).

  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway

(PG), Administration & Data Servers, and Live Data Server.

  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco

Finesse, and Cisco Unified Communications Manager.

  • Perform system monitoring, health checks, and performance tuning to ensure high availability and  fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support. 

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log

Analysis.

  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.

Preferred Qualifications:

  • Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).
  • Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center

Enterprise (PCCE) or Hosted Collaboration Solution for Contact Center (HCS-CC).

  • Knowledge of contact center reporting tools like Cisco Unified Intelligence Center (CUIC)
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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