UCCE Tier 2 Engineer Location: RTP, Raleigh, NC, Richardson, TX; San Jose, CA Duration: 06 - 12 ... Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) environments.
UCCE Tier 2 Engineer Location: RTP, Raleigh, NC, Richardson, TX; San Jose, CA Duration: 06 - 12 ... Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) environments.
UCCE Tier 2 Engineer Preferred location - RTP, Raleigh, NC, Richardson, TX and San Jose, CA ... Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
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UCCE Tier 2 Engineer Preferred location - RTP, Raleigh, NC, Richardson, TX and San Jose, CA ... Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$90 - $120/hr
... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$90 - $120/hr
... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...
Senior Voice Engineer -NATIONWIDE-
$101K - $139K/yr
... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...
Senior Voice Engineer -NATIONWIDE-
$101K - $139K/yr
... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...
Client, Dell and Cisco have announced 15,000/12,500 and 4000 tech layoffs respectively in August ... Currently, we are looking for entry-level software programmers, Java Full stack developers, Python ...
New
Client, Dell and Cisco have announced 15,000/12,500 and 4000 tech layoffs respectively in August ... Currently, we are looking for entry-level software programmers, Java Full stack developers, Python ...
New
Entry Level Cisco Ucce Engineer information
See Raleigh, NC salary details
$18.93 - $24.43
2% of jobs
$24.43 - $29.93
5% of jobs
$29.93 - $35.43
3% of jobs
$35.43 - $40.94
0% of jobs
$40.94 - $46.44
6% of jobs
$51.42 is the 25th percentile. Wages below this are outliers.
$46.44 - $51.94
9% of jobs
$51.94 - $57.44
15% of jobs
The median wage is $58.86 / hr.
$57.44 - $62.94
35% of jobs
$62.94 - $68.45
9% of jobs
$68.45 - $73.95
8% of jobs
$73.95 - $79.45
8% of jobs
$18
$57
$79
How much do entry level cisco ucce engineer jobs pay per hour?
As of Aug 19, 2026, the average hourly pay for entry level cisco ucce engineer in Raleigh, NC is $57.93, according to ZipRecruiter salary data. Most workers in this role earn between $50.48 and $64.47 per hour, depending on experience, location, and employer.
What is an entry level Cisco UCCE engineer?
An Entry Level Cisco UCCE Engineer is a professional who supports and maintains Cisco's Unified Contact Center Enterprise (UCCE) systems, which are used by organizations to manage large-scale customer contact centers. Their responsibilities typically include basic installation, configuration, troubleshooting, and maintenance of UCCE environments. They work under the guidance of senior engineers to ensure system uptime and assist with integrating various communication channels. This role is ideal for those starting their careers in network engineering or contact center technologies, with opportunities to specialize further as they gain experience.
What are the key skills and qualifications needed to thrive as an entry level Cisco UCCE engineer?
To thrive as an Entry Level Cisco UCCE Engineer, you need a solid understanding of networking fundamentals, VoIP technologies, and basic knowledge of Cisco Unified Contact Center Enterprise (UCCE) systems, often supported by a relevant degree or Cisco certification (such as CCNA or CCT). Familiarity with Cisco Unified Communications Manager (CUCM), scripting tools like Cisco Unified Intelligence Center (CUIC), and troubleshooting software is typically required. Strong problem-solving abilities, effective communication, and a willingness to learn new technologies help set candidates apart. These skills and qualifications are crucial for ensuring seamless deployment, support, and optimization of contact center solutions in dynamic enterprise environments.
What are some common challenges faced by entry level Cisco UCCE engineers when supporting enterprise contact center environments?
Entry Level Cisco UCCE Engineers often encounter challenges such as troubleshooting complex call routing issues, adapting to frequent software updates, and managing integrations with third-party applications. As part of a team, they must quickly develop a strong understanding of both the technical architecture and the business needs of the contact center. Continuous learning and collaboration with senior engineers are key to overcoming these hurdles and building confidence in supporting mission-critical systems.
What is the difference between Entry Level Cisco Ucce Engineer vs Network Support Technician?
| Aspect | Entry Level Cisco Ucce Engineer | Network Support Technician |
|---|---|---|
| Certifications | Cisco CCNA, Cisco UCCE certifications | CompTIA Network+, Cisco CCNA |
| Work Environment | Telecommunications, VoIP, UC solutions | Network troubleshooting, hardware/software support |
| Industry Usage | Telecom providers, large enterprises | IT service providers, corporate IT departments |
The Entry Level Cisco Ucce Engineer focuses on deploying and supporting Cisco Unified Contact Center Enterprise solutions, requiring specific certifications like Cisco UCCE. In contrast, a Network Support Technician handles general network issues, troubleshooting hardware and software. While both roles involve networking fundamentals, the Ucce Engineer role is specialized in UC and contact center systems, making it more suitable for those pursuing careers in telecommunications and UC solutions.
What are the most commonly searched types of Cisco Ucce Engineer jobs in Raleigh, NC?
The most popular types of Cisco Ucce Engineer jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Cisco Ucce Engineer jobs in Raleigh, NC?
For Entry Level Cisco Ucce Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Cisco Ucce Engineer jobs in Raleigh, NC look for?
The top searched job categories for Entry Level Cisco Ucce Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Cisco Ucce Engineer jobs?
Cities near Raleigh, NC with the most Entry Level Cisco Ucce Engineer job openings:
UCCE Tier 2 Engineer -- RTP, Raleigh, NC, Richardson, TX; San Jose, CA
Raleigh, NC • On-site
Other
Posted 5 days ago
Job description
Hi
Greetings from Smart Folks…!!!
My name is Kumar we have a job opportunity for you as UCCE Tier 2 Engineer one of our client based at RTP, Raleigh, NC, Richardson, TX; San Jose, CA find the Job description below, if you are available and interested, please send us your word copy of your resume with following detail to Or please call me on to discuss more about this position.
Job Title: UCCE Tier 2 Engineer
Location: RTP, Raleigh, NC, Richardson, TX; San Jose, CA
Duration: 06 – 12 Months
Start Date: ASAP
Job Details:
We are seeking an experienced UCCE Tier 2 Engineer responsible for advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise (UCCE) solutions.
The role will involve working with complex contact center environments, including multi-site deployments and integrations with Cisco Unified Communications Manager (CUCM), Cisco Finesse, Cisco Unified Customer Voice Portal (CVP), and other contact center components.
Key Responsibilities- Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) environments.
- Troubleshoot and resolve complex issues related to:
- Call routing
- Agent and supervisor desktops
- CTI integrations
- Multi-channel contact center features including voice, chat, and email.
- Manage and maintain core UCCE components, including:
- Call Router
- Logger
- Peripheral Gateway (PG)
- Administration & Data Servers
- Live Data Server
- Support integration and configuration of:
- Cisco Unified Customer Voice Portal (CVP)
- Cisco Finesse
- Cisco Unified Communications Manager (CUCM)
- Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
- Collaborate with Tier 1 support, network teams, and application teams to resolve escalated technical issues.
- Assist with UCCE deployments, upgrades, and patching activities.
- Utilize diagnostic tools and system logs, including CVP logs, router logs, and call-flow tools, for troubleshooting and root-cause analysis.
- Document technical procedures, system configurations, and troubleshooting steps.
- Participate in an on-call rotation for after-hours support.
- Strong knowledge of Cisco Unified Contact Center Enterprise (UCCE) architecture and components.
- Experience supporting multi-site and multi-cluster UCCE deployments.
- Strong troubleshooting experience with:
- Call flows
- Routing scripts
- CTI integrations
- Hands-on experience with Cisco Unified Communications Manager (CUCM) and Cisco Finesse.
- Understanding of contact center protocols and technologies, including:
- SIP
- VXML
- JTAPI
- Experience with diagnostic and monitoring tools such as:
- Wireshark
- CVP Call Flow Tool
- Log analysis tools
- Ability to work in a fast-paced environment and effectively handle escalated technical issues.
- Strong communication and collaboration skills for working with cross-functional teams and customers.
- Cisco certifications related to Contact Center technologies, such as CCNP Collaboration.
- Experience with:
- Cisco UCCE
- Cisco Packaged Contact Center Enterprise (PCCE)
- Hosted Collaboration Solution for Contact Center (HCS-CC)
- Knowledge of contact center reporting tools such as Cisco Unified Intelligence Center (CUIC).
About Smart Folks
Sourced by ZipRecruiter
Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
McKinney, TX, US
Year founded
2011