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Entry Level Cisco Ucce Engineer Jobs in Raleigh, NC

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ... Lead Engineering efforts of UC and Contact center Projects * Maintain and support Cisco's IP ...

All JobsCisco Ucce Engineer JobsEntry Level Cisco Ucce Engineer JobsEntry Level Cisco Ucce Engineer Jobs in Raleigh, NC

Entry Level Cisco Ucce Engineer information

See Raleigh, NC salary details

$18

$57

$79

How much do entry level cisco ucce engineer jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for entry level cisco ucce engineer in Raleigh, NC is $57.93, according to ZipRecruiter salary data. Most workers in this role earn between $50.48 and $64.47 per hour, depending on experience, location, and employer.

What is an Entry Level Cisco UCCE Engineer?

An Entry Level Cisco UCCE Engineer is a professional who supports and maintains Cisco's Unified Contact Center Enterprise (UCCE) systems, which are used by organizations to manage large-scale customer contact centers. Their responsibilities typically include basic installation, configuration, troubleshooting, and maintenance of UCCE environments. They work under the guidance of senior engineers to ensure system uptime and assist with integrating various communication channels. This role is ideal for those starting their careers in network engineering or contact center technologies, with opportunities to specialize further as they gain experience.

What are the key skills and qualifications needed to thrive as an Entry Level Cisco UCCE Engineer, and why are they important?

To thrive as an Entry Level Cisco UCCE Engineer, you need a solid understanding of networking fundamentals, VoIP technologies, and basic knowledge of Cisco Unified Contact Center Enterprise (UCCE) systems, often supported by a relevant degree or Cisco certification (such as CCNA or CCT). Familiarity with Cisco Unified Communications Manager (CUCM), scripting tools like Cisco Unified Intelligence Center (CUIC), and troubleshooting software is typically required. Strong problem-solving abilities, effective communication, and a willingness to learn new technologies help set candidates apart. These skills and qualifications are crucial for ensuring seamless deployment, support, and optimization of contact center solutions in dynamic enterprise environments.

What are some common challenges faced by Entry Level Cisco UCCE Engineers when supporting enterprise contact center environments?

Entry Level Cisco UCCE Engineers often encounter challenges such as troubleshooting complex call routing issues, adapting to frequent software updates, and managing integrations with third-party applications. As part of a team, they must quickly develop a strong understanding of both the technical architecture and the business needs of the contact center. Continuous learning and collaboration with senior engineers are key to overcoming these hurdles and building confidence in supporting mission-critical systems.

What is the difference between Entry Level Cisco Ucce Engineer vs Network Support Technician?

AspectEntry Level Cisco Ucce EngineerNetwork Support Technician
CertificationsCisco CCNA, Cisco UCCE certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentTelecommunications, VoIP, UC solutionsNetwork troubleshooting, hardware/software support
Industry UsageTelecom providers, large enterprisesIT service providers, corporate IT departments

The Entry Level Cisco Ucce Engineer focuses on deploying and supporting Cisco Unified Contact Center Enterprise solutions, requiring specific certifications like Cisco UCCE. In contrast, a Network Support Technician handles general network issues, troubleshooting hardware and software. While both roles involve networking fundamentals, the Ucce Engineer role is specialized in UC and contact center systems, making it more suitable for those pursuing careers in telecommunications and UC solutions.

What are the most commonly searched types of Cisco Ucce Engineer jobs in Raleigh, NC? The most popular types of Cisco Ucce Engineer jobs in Raleigh, NC are:
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What job categories do people searching Entry Level Cisco Ucce Engineer jobs in Raleigh, NC look for? The top searched job categories for Entry Level Cisco Ucce Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Cisco Ucce Engineer jobs? Cities near Raleigh, NC with the most Entry Level Cisco Ucce Engineer job openings:
Entry Level Cisco Ucce Engineer jobs near you
Infographic showing various Entry Level Cisco Ucce Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 15% Locum Tenens, 76% Full Time, 4% Part Time, and 5% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $120,491 per year, or $57.9 per hour.

UCCE Tier 2 Engineer - Primary Location - Raleigh, NC,TEXAS and San JOSE - W2 Only

K Anand Corporation

Raleigh, NC • On-site

Other

Posted 7 days ago

Job description

Duration ;12+ Months

Alternative Locations: Richardson, TX and San Jose, CA

UCCE Tier 2 Engineer Job Description

Role Overview: The UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).
  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway (PG), Administration & Data Servers, and Live Data Server.
  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager.
  • Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support.

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.
  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.

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