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Remote Ccie Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Senior Manager IT

Raleigh, NC · On-site

$127K - $127K/yr

ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications. #LI-JB1 Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles ...

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How much do remote ccie jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote ccie in Raleigh, NC is $60.63, according to ZipRecruiter salary data. Most workers in this role earn between $46.73 and $71.01 per hour, depending on experience, location, and employer.

What is a Remote CCIE?

A Remote CCIE job is a networking role for professionals who hold a Cisco Certified Internetwork Expert (CCIE) certification and work remotely. These jobs typically involve designing, implementing, troubleshooting, and optimizing complex network infrastructures for companies or clients. Remote CCIEs often provide consulting, support, and configuration for enterprise networks, data centers, or service providers. Strong expertise in Cisco technologies and networking protocols is essential, along with experience in security, automation, or cloud networking, depending on the role.

What are the key skills and qualifications needed to thrive as a Remote CCIE?

To thrive as a Remote CCIE, you need advanced networking expertise, deep understanding of network protocols, and an active Cisco Certified Internetwork Expert (CCIE) certification. Familiarity with Cisco routers, switches, firewalls, and network management tools is essential for configuring and troubleshooting complex networks remotely. Strong problem-solving abilities, excellent communication, and the ability to work independently are standout soft skills in this position. These skills ensure efficient management of critical network infrastructures, swift resolution of issues, and productive collaboration with distributed teams and clients.

What are some common challenges faced by Remote CCIEs, and how can they overcome them?

Remote CCIEs often encounter challenges such as troubleshooting network issues without onsite access, coordinating with geographically dispersed teams, and managing urgent incidents across different time zones. Overcoming these hurdles typically requires strong diagnostic skills, leveraging advanced remote management tools, and maintaining clear, proactive communication with colleagues and clients. Building a robust documentation system and staying current with emerging network technologies can also help streamline workflows and improve response times. As a remote expert, fostering a collaborative spirit and setting clear expectations with the team are key to ensuring smooth network operations.

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Remote Ccie jobs near you
Infographic showing various Remote Ccie job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 4% Part Time, and 13% Contract. Highlights an 82% Physical, 10% Hybrid, and 8% Remote job distribution, with an average salary of $126,125 per year, or $60.6 per hour.

Senior Manager IT - United Communications Operations (Remote)

Raleigh, NC • Remote

First Citizens Bank

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 172 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about First Citizens Bankexternal

Full-time

Posted 17 days ago

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities & Qualifications

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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