Technical Support Engineer Remote Jobs in Lexington, NC

We are Surgence.

We are done accepting a healthcare supply chain that breaks when it's needed most. Surgence exists to keep healthcare alive in every community by transforming how the industry thinks, strategizes, and executes.

We are building more than software. We are building an industry operating hub - an orchestration layer above systems of record - where visibility becomes shared truth and insight becomes coordinated action across enterprises.

We believe fragmentation is the root cause of failure. Disconnected systems, teams, and decisions create blind spots, delay response, and drive waste - especially during disruption. Surgence exists to replace fragmentation with coordination.

As a team member at Surgence, you'll be signing up for a rocket ride where reinvention is constant. We move with urgency, embrace intensity, and prioritize outcomes over activity. Charging through the storm together, we will not be satisfied until reliable care is the default - everywhere.

Surgence is a cloud-based ecosystem committed to revolutionizing the healthcare supply chain. The platform serves as a comprehensive solution for providers, distributors and suppliers, ensuring seamless coordination, efficiency and visibility across the supply chain. Surgence integrates flexible connectivity and development, advanced analytics, alerts and workflow capabilities to enable proactive decision-making, risk mitigation and collaborative forecasting to advance the healthcare supply chain. We are seeking a dynamic and experienced leader to lead the Customer Success team and play a pivotal role in the development of our groundbreaking supply chain technology platform.

We are seeking a full-time Forward Deployed Software Engineer in any Concordance location or fully remote. This position will be responsible for designing, developing, and deploying production-grade solutions on Palantir Technologies Foundry in close collaboration with product, delivery, and customer stakeholders. This role operates at the intersection of data engineering, application development, and operational execution, transforming complex business workflows into scalable, sustainable, and user-adopted systems. This position is highly execution-focused and AI-enabled. The Forward Deployed Software Engineer is expected to leverage AI tools throughout the software development lifecycle including AI-assisted solution design, coding, testing, debugging, and documentation to improve speed, quality, and overall effectiveness. The Forward Deployed Software Engineer works directly alongside business and operational leaders to understand processes, integrate data sources, and deliver solutions that support day-to-day operations.

• Design, build, and maintain end-to-end Foundry solutions, including:
  
  • Data ingestion and integration pipelines.
  • Ontology and semantic data models.
  • Foundry applications and user-facing workflows.
  
  
• Work across the stack using Foundry-native tools to deliver solutions that are:
  • Production-ready
  • Secure and governed
  • Scalable and supportable
  
  
• Integrate data from diverse source systems (APIs, files, databases, external partners)
  • Ensure data quality, reliability, and observability across pipelines.
  • Troubleshoot data and application issues in production environments.
  
  
• Follow and uphold platform guardrails for:
  • Tenant isolation
  • RBAC and access controls
  • Data lineage and auditability
  
  
• Treat "done" as release-ready, not just code complete.
• Ensure solutions can be supported by downstream teams.
• Collaborate with other FDEs, architects, and platform engineers to align on standards and patterns.
• Document designs, data flows, and operational considerations.
• Continuously grow Foundry, domain, and full-stack skills.
• Support occasional on-site internal or customer events (<10% travel).
• Perform other duties as assigned.

• Bachelor's degree in Business, Healthcare Administration, Software Engineering, or a related field; or equivalent combination of education and experience.
• 3-5 years of experience in product development or software management.
• 3-5 years of experience with Palantir Foundry in production environments (required).
• Experience building full stack solutions, including data pipelines and user-facing applications.
• Strong skills in Foundry-relevant languages and paradigms (e.g., Python, SQL, ontology-driven design).
• Comfort working in ambiguous, fast-moving problem spaces.
• Ability to work directly with stakeholders and translate needs into technical solutions.
• Prior experience in healthcare and/or supply chain domains.
• Experience working close to operations, logistics, or regulated environments.
• Familiarity with deploying and supporting solutions used by non-technical end users.
• Exposure to ML- or analytics-enabled workflows within Foundry.
• Demonstrated ability to analyze complex problems, break them into manageable components, and maintain end-to-end ownership through successful resolution.
• Strong full stack engineering expertise with sound judgment and a practical, results-oriented approach to solution development.
• Excellent communication skills with the ability to effectively engage both technical and non-technical stakeholders.
• Ability to successfully pass a pre-employment (post-offer) background check and drug screening.

• This role is located in any Surgence location or fully remote.

Compensation: $160,000.00-$200,000.00 salaried.

We offer great benefits and competitive pay!

Health, Life, Dental, Vision Insurance

Paid Vacation and Paid Sick Leave, Paid Holiday

401K Retirement Plan - Company match

Company paid Short Term & Long Term Disability

Surgence is a wholly owned subsidiary of Concordance Healthcare Solutions, LLC. Together, we are committed to being a trusted, innovative, national healthcare solutions company, operating with integrity, exceptional service, and a culture of excellence. Supported by a dedicated team and strategically located distribution centers nationwide, we deliver dynamic supply chain solutions across the full healthcare continuum.

Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact hr-admin@concordancehs.com.

Position will remain open until filled. Interested applicants should apply on-line at http://www.concordancehealthcare.com/careers. Internal employees should apply on-line through UKG Pro by selecting Menu > Myself > My Company > View Opportunities