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Technical Support Engineer Remote Jobs in Spring Lake, NC

Systems Engineer

Fayetteville, NC · On-site +1

$86K - $198K/yr

Remote Work: Yes Job Number: R0241728 Location: Fayetteville,NC,US Share job via: Share Systems ... Are you looking for an opportunity to combine your technical skills with big picture thinking to ...

Data Engineer

Fayetteville, NC · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0241674 Location: Fayetteville,NC,US Share job via: Share Data ... Collaboration will be essential, as you will translate mission requirements into technical ...

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Technical Support Engineer Remote information

See Spring Lake, NC salary details

$36.6K

$77.2K

$116.7K

How much do technical support engineer remote jobs pay per year?

As of Jul 21, 2026, the average yearly pay for technical support engineer remote in Spring Lake, NC is $77,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What cities near Spring Lake, NC are hiring for Technical Support Engineer Remote jobs? Cities near Spring Lake, NC with the most Technical Support Engineer Remote job openings:
Deployed Systems Support Engineer, Senior

Deployed Systems Support Engineer, Senior

Booz Allen Hamilton, Inc.

Fayetteville, NC • On-site, Remote

$77K - $176K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 11 days ago


Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

9th of 58 rated business consultants


Job description


Remote Work:
No
Job Number:
R0241870
Location:
Fayetteville,NC,US
Share job via:
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Deployed Systems Support Engineer, Senior
The Opportunity:
Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact on our client's mission? You understand your customer's deployed technological and network environment and how to support the systems integral to their missions. Your ability to translate real-world needs into technical specifications makes you an important part of delivering a customer focused operations and maintenance solution.
As a leader on our team, we're looking for you to solve complex challenges and support our customer mission by providing technical assistance and training to end users and Contractors, as well as the definition of specifications to engineers on the team. Your customer will trust you to not only ensure the operations and maintenance of these systems, but also evolve them with advanced technology solutions. Share your expertise through leadership and mentoring, while broadening your skillset into areas like networking, communication systems, documentation, and training. Grow your skills by merging your knowledge of MANET, MESH, Data Mesh architectures, tactical Manet Radios, Linux and Windows based administration, and wireless technologies to enable successful mission operation. Join our team and enable the future deployed technology.
What You'll Work On:
  • Update and maintain Commercial Solutions for Classified, wireless, such as NIPR, SIPR and Gray, Executive Comms Kits, and Certification Authority Management
  • Provide system and network services to install, uninstall, configure, operate, maintain, defend, update, diagnose, troubleshoot, and repair deployed systems
  • Provide subject matter expertise for deployed systems and networks
  • Conduct training deployment and deployed personnel during exercises, in formal schools, and during real world
  • Conduct system education and training seminars for end users, designers, contractors, and others, as requested
  • Provide continuous training on assigned systems, both fixed and mobile, as these items receive updates and enhancements
  • Assist end users with the specification of new requirements and capabilities
  • Assist end users and Contractors with jobsite failure analysis and work assignments when required

Join us. The world can't wait.
You Have:
  • 14+ years of experience working in the Information Technology field
  • 2+ years of experience as a Deployed Systems Support Engineer or service equivalent
  • Experience with tactical Manet Radios
  • Experience with deployed network systems, including configuring and maintaining routers, switches, radios, servers, virtualization platforms, and edge computer systems across classified and unclassified environments
  • Experience with Network, wireless network, Windows, and Linux system administration
  • Knowledge of MANET, MESH, and Data Mesh architectures
  • Ability to work shift work or a non-standard work schedule to support the client mission
  • TS/SCI clearance
  • HS diploma or GED
  • IAT Level II Certification

Nice If You Have:
  • Experience with communications
  • Experience with U.S. Special Operations Forces (SOF) commands
  • Ability to be self-motivated
  • Possession of excellent oral and written communication skills
  • Bachelor's degree
  • Cisco Certified Network Associate (CCNA) or Professional (CCNP) Certification preferred

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914