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Technical Support Engineer Remote Jobs in Raleigh, NC

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

... Support Engineers to handle all post-sales activity for the customer. As the Customer Success ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

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Technical Support Engineer Remote information

See Raleigh, NC salary details

$36.5K

$76.8K

$116.2K

How much do technical support engineer remote jobs pay per year?

As of Jul 22, 2026, the average yearly pay for technical support engineer remote in Raleigh, NC is $76,826.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are popular job titles related to Technical Support Engineer Remote jobs in Raleigh, NC? For Technical Support Engineer Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Raleigh, NC look for? The top searched job categories for Technical Support Engineer Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Support Engineer Remote jobs? Cities near Raleigh, NC with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Raleigh, NC as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $76,826 per year, or $36.9 per hour.
Senior Fullstack Engineer (Remote AZ, NC and TX)

Senior Fullstack Engineer (Remote AZ, NC and TX)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Re-posted 13 days ago

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, NC and TX.

We are looking for a highly skilled Senior Software Engineer (Full Stack) with strong expertise in Java/Spring Boot, Node.js, and modern front-end frameworks. The ideal candidate will design, develop, and maintain scalable applications, lead technical initiatives, mentor junior engineers, and ensure best practices in architecture and code quality.

About App

Award winning simple, secure and intuitive platform to keep track of money on the move with robust payment and tracking capabilities, manage credit and debit cards, check deposits, plus customizable alerts while accessing prompts to guide users with their banking tasks.


Responsibilities
  • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
  • Oversee proactive maintenance on our existing Iaas/SaaS and on-premise applications within the Digital Banking, Mobile and integrating with Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ensure our mission critical systems remain stable, can scale as our business grows, and remain fit-for-purpose.
  • Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error.
  • Strong experience in supporting Business critical/ complex applications.
  • Exercises Judgement within defined procedures and practices to determine appropriate action.
  • Nice to have technical lead experience for small to medium sized projects.
  • Drive departmental best practices, guidelines implementation and adhere to standards.
  • Demonstrated expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing. 
  • Empathy with developers. Innate desire to create a superlative developer experience down to the last detail.
  • Deep love of building elegant, maintainable, well-documented, secure code.
  • Abstracting and refactoring should be a passion, not a chore.
  • Drive to learn new things and go above and beyond the call of duty.
  • Always working to improve yourself and constructively support the team around you.
  • May mentor junior engineers and contribute to the team's technical growth.
  •  

Qualifications

Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance

Preferred Qualifications:

  • 6–10 years of software development experience, with significant exposure to Java (Spring Boot) and Node.js.
  • Back-End Expertise: Strong knowledge of REST APIs, microservices architecture, messaging queues (Kafka), caching techniques.
  • Familiarity with security best practices (OAuth2, JWT, SSL, data encryption).
  • Front-End Skills: Proficiency in React.js, with strong knowledge of HTML5, CSS3, and JavaScript/TypeScript.
  • Database Knowledge: Expertise in SQL and NoSQL databases, database design, and query optimization.
  • DevOps: Hands-on experience with Docker, Kubernetes, CI/CD pipelines.
  • Testing & Quality: Experience in unit testing (JUnit, Mockito, Jest), integration testing, and TDD/BDD methodologies.
  • Soft Skills: Strong problem-solving ability, communication skills, leadership qualities, and ability to work in a fast-paced environment

Preferred Skills (Nice to Have):

  • Experience on AWS cloud platform
  • Knowledge of event-driven architecture
  • Experience on hybrid mobile apps
  • Experience on log in and Multifactor authentication

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance

Preferred Qualifications:

  • 6–10 years of software development experience, with significant exposure to Java (Spring Boot) and Node.js.
  • Back-End Expertise: Strong knowledge of REST APIs, microservices architecture, messaging queues (Kafka), caching techniques.
  • Familiarity with security best practices (OAuth2, JWT, SSL, data encryption).
  • Front-End Skills: Proficiency in React.js, with strong knowledge of HTML5, CSS3, and JavaScript/TypeScript.
  • Database Knowledge: Expertise in SQL and NoSQL databases, database design, and query optimization.
  • DevOps: Hands-on experience with Docker, Kubernetes, CI/CD pipelines.
  • Testing & Quality: Experience in unit testing (JUnit, Mockito, Jest), integration testing, and TDD/BDD methodologies.
  • Soft Skills: Strong problem-solving ability, communication skills, leadership qualities, and ability to work in a fast-paced environment

Preferred Skills (Nice to Have):

  • Experience on AWS cloud platform
  • Knowledge of event-driven architecture
  • Experience on hybrid mobile apps
  • Experience on log in and Multifactor authentication

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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