ZipRecruiter

Log In

1

Senior Technical Support Jobs in Raleigh, NC (NOW HIRING)

Qualys

Senior Technical Account Manager

Raleigh, NC

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Sr. Technical Account Manager (TAM) is responsible for actively driving and ...

Becton Dickinson

Technical Support Engineer

Durham, NC · On-site

Technical Support Engineer (TSE) BD is one of the largest global medical technology companies in ... senior team members when necessary. Ensures follow-up with local service engineers to confirm issue ...

Infojini Inc

Sr. Technical Writer

Raleigh, NC

We offer an excellent compensation package We are looking for Sr. Technical Writer in Raleigh, NC ... Knowledge of IT Service Delivery(network connectivity, desktop support, hosting services, etc.) and ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

... technical support roles describe as merging strategic leadership with daily team management. Key ... for senior leadership. Continuous Improvement: Identify recurring patterns and coordinate ...

Litera Corp.

Manager, Technical Support

Raleigh, NC · On-site

... technical support roles describe as merging strategic leadership with daily team management. Key ... for senior leadership. Continuous Improvement: Identify recurring patterns and coordinate ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

... technical support roles describe as merging strategic leadership with daily team management. Key ... for senior leadership. Continuous Improvement: Identify recurring patterns and coordinate ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Serve as the team's senior technical authority - handling the most complex, ambiguous, and high-stakes support cases independently and with consistent quality * Act as the primary escalation resource ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Serve as the team's senior technical authority - handling the most complex, ambiguous, and high-stakes support cases independently and with consistent quality * Act as the primary escalation resource ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Serve as the team's senior technical authority - handling the most complex, ambiguous, and high-stakes support cases independently and with consistent quality * Act as the primary escalation resource ...

next page

Showing results 1-20

People also search for

All JobsSenior Technical Support JobsSenior Technical Support Jobs in Raleigh, NC

Senior Technical Support information

See Raleigh, NC salary details

$32.6K

$107.6K

$222.1K

How much do senior technical support jobs pay per year?

As of May 28, 2026, the average yearly pay for senior technical support in Raleigh, NC is $107,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $118,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Raleigh, NC? The most popular types of Technical Support jobs in Raleigh, NC are:
What are popular job titles related to Senior Technical Support jobs in Raleigh, NC? For Senior Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support jobs in Raleigh, NC look for? The top searched job categories for Senior Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Technical Support jobs? Cities near Raleigh, NC with the most Senior Technical Support job openings:
Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 82% Full Time, 3% Temporary, and 15% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $107,559 per year, or $51.7 per hour.
Senior Technical Support Engineer (SRE)

Senior Technical Support Engineer (SRE)

Nutanix

Durham, NC • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Join Our EMEA Technical Support Team at Nutanix

Are you a highly skilled and customer-focused technologist with expertise in Virtualization, Networking, and Storage? If so, you should join our EMEA Technical Support team at Nutanix in Hoofddorp. As a member of our team, you will have the opportunity to expand your knowledge and work with cutting-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions while delivering exceptional support to our global customers.

About the Team

At Nutanix, you will have the opportunity to be a part of the EMEA Technical Support (SRE) team based in Hoofddorp. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability. You will report to the Manager, Worldwide Support, who provides guidance and support in ensuring seamless operations within the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for three days a week. This setup allows for a good balance between the collaborative benefits of in-person interactions and the flexibility of remote work. In terms of travel requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members.

Your Role
  • Provide technical support for Nutanix's HCI solutions globally
  • Troubleshoot and debug complex issues
  • Collaborate with development engineering team for product improvements
  • Resolve cross-vendor issues with technology partners
  • Test new features and tools to improve product serviceability
  • Deliver excellent support experience to customers
  • Stay up-to-date with innovative cloud technologies
What You Will Bring
  • 7+ years of relevant technical experience
  • Expertise in Virtualization, Networking, Storage
  • Proficiency in Linux
  • Strong troubleshooting and debugging skills
  • Customer-oriented mindset
  • Fluent in English with knowledge of EU languages
  • Passion for learning innovative cloud technologies
  • Excellent communication and collaboration abilities
Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

Apply