ZipRecruiter

Log In

1

Senior Technical Support Jobs in Raleigh, NC (NOW HIRING)

Infojini Inc

Sr. Technical Writer

Raleigh, NC

We offer an excellent compensation package We are looking for Sr. Technical Writer in Raleigh, NC ... Knowledge of IT Service Delivery(network connectivity, desktop support, hosting services, etc.) and ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Serve as the team's senior technical authority - handling the most complex, ambiguous, and high-stakes support cases independently and with consistent quality * Act as the primary escalation resource ...

Relay

Technical Support Specialist III

Raleigh, NC · On-site

Serve as the team's senior technical authority - handling the most complex, ambiguous, and high-stakes support cases independently and with consistent quality * Act as the primary escalation resource ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

... technical support roles describe as merging strategic leadership with daily team management. Key ... for senior leadership. Continuous Improvement: Identify recurring patterns and coordinate ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

... senior leadership. • Continuous Improvement: Identify recurring patterns and coordinate ... in technical or customer support; a minimum of 2 years in leadership, ideally with SaaS or legal ...

Litera

Manager, Technical Support

Raleigh, NC

... technical support roles describe as merging strategic leadership with daily team management. Key ... for senior leadership. Continuous Improvement: Identify recurring patterns and coordinate ...

next page

Showing results 1-20

All JobsSenior Technical Support JobsSenior Technical Support Jobs in Raleigh, NC

Senior Technical Support information

See Raleigh, NC salary details

$32.6K

$107.6K

$222.1K

How much do senior technical support jobs pay per year?

As of Jun 26, 2026, the average yearly pay for senior technical support in Raleigh, NC is $107,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $118,100.00 per year, depending on experience, location, and employer.

Is AI replacing tech support?

Senior Technical Support roles involve troubleshooting and resolving technical issues, and while AI tools can automate routine tasks, they are currently used to assist rather than replace human support specialists. AI can handle basic inquiries, but complex problems still require human expertise and critical thinking. Therefore, AI is a complement to, not a substitute for, skilled technical support professionals.

What is the role of senior technical support?

A senior technical support professional provides advanced assistance to resolve complex technical issues for customers or internal teams. They often troubleshoot hardware and software problems, guide junior staff, and may use tools like remote support software or ticketing systems. Strong technical knowledge, communication skills, and experience with industry certifications are typically required.

What does a senior IT support do?

A senior IT support professional provides advanced technical assistance to users, troubleshoots hardware and software issues, and maintains IT systems. They often handle complex problems, assist with network and security concerns, and may oversee junior staff or implement new technology solutions.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What is the highest salary for technical support?

Senior Technical Support roles can have salaries up to $70,000 to $100,000 annually, depending on experience, certifications, and location. High-paying positions often require strong troubleshooting skills, knowledge of specific tools, and sometimes management responsibilities.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What are the most commonly searched types of Technical Support jobs in Raleigh, NC? The most popular types of Technical Support jobs in Raleigh, NC are:
What are popular job titles related to Senior Technical Support jobs in Raleigh, NC? For Senior Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support jobs in Raleigh, NC look for? The top searched job categories for Senior Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Technical Support jobs? Cities near Raleigh, NC with the most Senior Technical Support job openings:
Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,559 per year, or $51.7 per hour.

Senior Technical Support Engineer - Care Delivery

Verily Life Sciences

Raleigh, NC • On-site

Full-time

Posted 8 days ago

Job description

Who We Are
Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.
Description
The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework for OneVerily, Verily Workbench, Onduo, Stargazer, and other new portfolios. As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will also provide support for infrastructure, permission, and configuration changes. These high-level technical support and sustaining engineering services will help customers achieve their business outcomes. You will have the opportunity to collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You will help build support tooling and infrastructure.
The position necessitates travel, which is anticipated to be approximately 25%.
Responsibilities
  • Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
  • Project manage new client deployment issues through to resolution.
  • Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
  • Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.
  • Create reports and dashboards for internal issue tracking purposes.

Qualifications
Minimum Qualifications:
  • 3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.
  • Familiarity with SQL and ability to identify root cause of data issues. Proficiency with Jira and Github. Cloud operations experience such as create buckets, VMs, or security access controls
  • Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering.
  • Exceptional ability to communicate technical details to both senior developers and non-technical customers.

Preferred Qualifications
  • 4+ years of experience in software or healthcare technology.
  • Experience troubleshooting data issues.
  • Experience supporting highly regulated software.
  • 'Self starter' mentality, with a passion for owning and driving issues to resolution.

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.
The US base salary range for this full-time position is $117,500 - $176,500 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus or benefits.
Verily Health Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply