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Remote Pos Technical Support Jobs in Raleigh, NC

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Lead the day-to-day operations of the Technical Support team, including coaching, prioritization ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Lead the day-to-day operations of the Technical Support team, including coaching, prioritization ...

SAS

Technical Writer

Cary, NC · On-site +1

Technical Writer- Hybrid in Cary, North Carolina or Remote in NC We're a leader in data and AI ... Ensure that documentation developed supports identified target personas, maximizes product and ...

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

VIVA USA INC

Customer Service Support Operator

Cary, NC · On-site +1

$16.75 - $21.25/hr

Job Summary - Remote 2nd Shift Support Specialist This remote position supports client operations ... Supports pre-and/or post sales technical product advice for development, implementation and ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaleris a remote-first company with team members across the U.S ...

Hitachi

Transformer Diagnostic Specialist

Raleigh, NC · On-site +1

Engineering & Science Job Schedule: Full time Remote: No For our transformer service business ... Provide deep technical support for root cause analyses and failure investigations, ensuring lessons ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaler is a remote-first company with team members across the U.

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Raleigh, NC

Remote Pos Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote pos technical support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote pos technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC? The most popular types of Pos Technical Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Pos Technical Support jobs in Raleigh, NC? For Remote Pos Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Raleigh, NC look for? The top searched job categories for Remote Pos Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Pos Technical Support jobs? Cities near Raleigh, NC with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Customer Support Manager

HirexHire

Raleigh, NC • Remote

Full-time

Re-posted 11 days ago

Job description


ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Raleigh, NC HQ (Remote)

Industry: Government Technology (SaaS)

Company Size: 50+

What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.

Contact HirexHire for more client information

THE ROLE

Our client is seeking a Customer Support Manager to lead and scale their Technical Support function within a fast-paced SaaS environment. This role combines team leadership, operational ownership, and hands-on technical support, serving as the primary escalation point for complex customer issues while partnering closely with Product and Engineering to improve workflows, support operations, and overall customer experience.

WHAT YOU WILL DO

  • Lead the day-to-day operations of the Technical Support team, including coaching, prioritization, and performance management.

  • Own support KPIs and drive improvements across response times, resolution quality, operational efficiency, and customer satisfaction.

  • Serve as the primary escalation point for complex technical issues involving integrations, workflows, configurations, and date-related troubleshooting.

  • Partner closely with Product and Engineering teams to prioritize issues and resolve customer-impacting problems.

  • Manage and optimize support operations within Intercom or similar support platforms, including reporting, automation, and AI-powered initiatives.

  • Analyze support trends and operational data to identify process improvements and scalable support practices.

  • Maintain a high standard of customer communication across chat, email, and live troubleshooting sessions.

  • Help scale the support organization and customer support model to support enterprise and high-touch customer environments.

  • Operate effectively in a hands-on player/coach environment while balancing leadership responsibilities with direct customer support involvement.

WHAT YOU WILL NEED

  • 5+ years experience in Technical Support, Customer Support, or related SaaS support environments.

  • Prior experience managing or leading customer support teams within a high-growth SaaS environment.

  • Strong understanding of support operations, ticket management workflows, and KPI ownership.

  • Experience troubleshooting complex technical issues involving integrations, workflows, configurations, or data-related scenarios.

  • Proven ability to collaborate effectively with Product and Engineering teams on escalations and issue resolution.

  • Hands-on experience with Intercom or similar support and ticketing platforms.

  • Familiarity with AI-powered customer support tools and automation workflows.

  • Strong analytical, organizational, and problem-solving skills in fast-paced environments.

  • Excellent communication skills with the ability to engage technical and non-technical stakeholders.

  • Calm, customer-focused, and solutions-oriented approach during high-priority situations.

  • Experience supporting enterprise or high-touch customer environments is preferred.

  • GovTech or adjacent industry experience is a plus, but not required.