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Remote Pos Technical Support Jobs in Raleigh, NC

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Lead the day-to-day operations of the Technical Support team, including coaching, prioritization ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Lead the day-to-day operations of the Technical Support team, including coaching, prioritization ...

SAS

Technical Writer

Cary, NC · On-site +1

Technical Writer- Hybrid in Cary, North Carolina or Remote in NC We're a leader in data and AI ... Ensure that documentation developed supports identified target personas, maximizes product and ...

SAS

Senior Cloud Technical Lead

Cary, NC · On-site +1

Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed ...

VocoVision

Virtual SLP in NC

Raleigh, NC · Remote

Direct access to clinical and technical support teams for ongoing assistance. * Flexibility to work remotely with a structured contract assignment. This remote contract position offers a unique ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

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Remote Pos Technical Support information

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$14

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How much do remote pos technical support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote pos technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC? The most popular types of Pos Technical Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Pos Technical Support jobs in Raleigh, NC? For Remote Pos Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Raleigh, NC look for? The top searched job categories for Remote Pos Technical Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Pos Technical Support jobs? Cities near Raleigh, NC with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

Manager, Audiology Technical Support Services

MED-EL Medical Electronics

Durham, NC • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
The Manager, Audiology Support Services is a senior leadership role within MED-EL US Customer Experience, responsible for leading teams that provide high-quality support and troubleshooting for professional clinics, staff, and consumers across multiple communication channels. This role ensures exceptional service delivery for MED-EL's product portfolio, drives operational excellence, and fosters a collaborative, performance-oriented culture. The manager partners closely with senior leadership to align strategy, optimize processes, and uphold MED-EL's commitment to a world-class customer experience.
Job Description
Primary Responsibilities
Leadership
  • Align with senior and executive leadership to ensure clarity, focus, and execution of organizational goals.
  • Participate in strategic planning for MED-EL's short- and long-term success.
  • Position Audiology Support Services as a key contributor to MED-EL's customer experience mission.
  • Lead planning for budget, staffing, and departmental priorities.
  • Complete compliance, administrative, and people-management duties in a timely, professional manner.
  • Serve on cross-functional teams and committees as needed.
  • Partner with leadership to ensure seamless customer experience across functions and resolve issues promptly.
Service Delivery
  • Ensure high-quality, efficient audiology support services for all customer groups.
  • Deliver world-class support for new and existing product lines throughout their lifecycle.
  • Collaborate with leadership and teams to meet strategic goals and performance targets.
  • Ensure teams have the resources needed to meet service level standards using data, feedback, and projections.
  • Identify and communicate training needs related to non-clinical service delivery and support training rollout.
Oversight
  • Optimize service delivery through monitoring productivity, metrics, and digital tools to identify trends and opportunities.
  • Oversee departmental projects and manage change, ensuring team engagement and feedback during transitions.
Process
  • Establish and maintain procedures that support seamless, compliant customer operations.
  • Develop and maintain documentation for workflows, policies, and procedures, ensuring accessibility and accuracy.
  • Evaluate and refine processes to improve efficiency and scalability.
  • Engage supervisors and leads in developing and reviewing guidance and policy.
  • Collaborate with other departments to align business processes and resolve issues.
People & Culture
  • Lead hiring activities for Audiology Support Services.
  • Foster a professional, collaborative, performance-driven culture.
  • Lead the annual performance management process for the Audiology team.
  • Coach and develop supervisors and direct reports, providing backup coaching as needed.
  • Conduct regular one-on-ones, training, and performance feedback to support continuous improvement.
  • Support supervisors in talent development and retention, ensuring growth opportunities are available.
  • Empower supervisors and leads through delegated decision-making and ownership of responsibilities.
  • Coach the team on performance metrics, strengths, and their impact on customer outcomes.
  • Guide the team in resolving internal conflicts and collaborating effectively.
Alternate Responsibilities
  • Provide or coordinate clinically related training for new MED-EL personnel.
  • Support additional initiatives and projects as required.
Job Tasks
  • Provide timely updates to leadership and collaborate with other management roles.
  • Oversee nationwide customer support services, including coverage outside standard business hours.
  • Maintain flexibility to address staffing issues, business needs, and international support requirements.
  • Travel occasionally for on-site support, training, or business needs (less than 5%, anticipated if office-based, 15% anticipated if remote).
Job Requirements
Required Skill Sets
  • Embodies MED-EL values: Team Player, Valued Partner, Innovative, Performance Driven.
  • Expertise in hearing implants and related software strongly preferred.
  • Deep knowledge of medical devices, healthcare operations, FDA regulations, and HIPAA.
  • Experience in hearing/medical device contact centers and high-volume service environments preferred.
  • Highly organized with strong communication and stakeholder-management skills.
  • Ability to perform under pressure, including during audits and regulatory inspections.
  • Ability to quickly learn MED-EL tools (e.g., Five9, Navision, CRM).
  • Excellent customer service, written communication, and problem-solving skills.

Education & Professional Requirements
  • Advanced degree in Audiology with 5+ years of professional experience (clinical, academic, industry, or association).
  • 2+ years of leadership or supervisory experience, ideally in hearing implants, medical devices, or hearing aids.
  • Willingness to rapidly expand knowledge in customer service and contact center operations.
  • Skilled in workflow redesign and process optimization.
  • Hybrid schedule, if office based: 3 days in office, 2 days remote, with additional on-site presence as needed for meetings, training, or onboarding.

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