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Pos Technical Support Jobs (NOW HIRING)

Shift4

POS Support, Associate

Las Vegas, NV

$16.25 - $21/hr

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers! This is an onsite opportunity based at Shift4's Las Vegas, NV office. The SkyTab POS Support ...

Shift4

POS Support, Associate

Las Vegas, NV · On-site

$16.25 - $21/hr

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers! This is an onsite opportunity based at Shift4's Las Vegas, NV office. The SkyTab POS Support ...

Payroc

Manager, Technical Support

San Diego, CA

$75K - $95K/yr

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and ...

Payroc

Manager, Technical Support

San Diego, CA · On-site

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and ...

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... From our POS system to our payment gateway and partner platform, everything is built in-house by ...

Payzli

Technical Support

Tampa, FL

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... From our POS system to our payment gateway and partner platform, everything is built in-house by ...

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... From our POS system to our payment gateway and partner platform, everything is built in-house by ...

Scotch

Technical Support - Tier 2

Denver, CO

$70K/yr

Technical Support Specialist - Tier 2 About Us Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a ...

Scotch

Technical Support - Tier 2

Denver, CO · On-site

$70K/yr

Technical Support Specialist - Tier 2 About Us Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a ...

TEKsystems

Technical Support

Columbus, OH · On-site

$20 - $21/hr

... technical support to corporate associates via email and other means of communication. 9. Obtains ... of POS equipment and procedural processes used by stores. 10. Basic understanding of OS and ...

New

TEKsystems

Technical Support

Columbus, OH

$20 - $21/hr

... technical support to corporate associates via email and other means of communication. 9. Obtains ... of POS equipment and procedural processes used by stores. 10. Basic understanding of OS and ...

New

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

Photon

POS Support Lead | Atlanta

Chicago, IL

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

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All JobsPos Technical Support Jobs

Pos Technical Support information

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$14

$26

$44

How much do pos technical support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by POS Technical Support specialists, and how can applicants prepare for them?

POS Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, addressing urgent system outages, and communicating technical solutions to non-technical users. Applicants can prepare by developing strong problem-solving skills, gaining experience with various POS systems, and practicing clear, empathetic communication. Familiarity with remote diagnostic tools and a proactive approach to customer service will also help you excel in this role, as you'll frequently collaborate with store staff, IT teams, and vendors to resolve issues efficiently.

What is the difference between Pos Technical Support vs POS Technician?

AspectPos Technical SupportPOS Technician
CredentialsTypically requires technical certifications, customer service skillsRequires technical certifications, hardware and software knowledge
Work EnvironmentCustomer support centers, remote assistance, on-site supportOn-site installation, maintenance, and repair of POS systems
Employer & IndustryRetail, hospitality, service industriesRetail, hospitality, specialized POS service providers

Pos Technical Support primarily focuses on assisting customers remotely or on-site with POS system issues, troubleshooting, and providing technical guidance. POS Technicians typically handle hardware installation, repairs, and maintenance on-site. While both roles require technical certifications and serve the retail and hospitality sectors, Pos Technical Support emphasizes customer service and remote problem-solving, whereas POS Technicians focus on hardware setup and repairs.

What is a POS support technician?

A POS support technician is a professional who maintains, troubleshoots, and repairs point-of-sale systems used in retail and hospitality environments. They often work with hardware components like terminals and scanners, and may use diagnostic tools or software to resolve technical issues efficiently. Strong technical skills and knowledge of POS software are essential for this role.

What are POS Technical Support specialists?

POS Technical Support specialists are professionals who assist businesses with the installation, troubleshooting, and maintenance of Point of Sale (POS) systems. Their primary responsibilities include resolving technical issues, providing guidance on software and hardware usage, and ensuring that POS systems run smoothly to support business operations. They often work with retailers, restaurants, and other businesses that rely on POS technology for sales transactions. Effective communication and problem-solving skills are essential for this role, as they frequently interact with both technical teams and end-users.

What is POS technical support?

POS technical support involves assisting businesses with the installation, maintenance, and troubleshooting of point-of-sale systems, which include hardware like terminals and cash registers, as well as software for processing transactions. Support specialists often diagnose issues, perform updates, and ensure system security to keep sales operations running smoothly.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human technicians, who provide personalized assistance and handle nuanced situations that require critical thinking and empathy.

What are the key skills and qualifications needed to thrive as a POS Technical Support Specialist, and why are they important?

To excel as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting procedures, and often a background in IT or computer science. Familiarity with POS software, hardware components, remote diagnostic tools, and ticketing systems is typically required, and certifications like CompTIA A+ can be beneficial. Strong problem-solving abilities, effective communication, and patience are essential soft skills for interacting with clients and resolving issues efficiently. These skills ensure quick resolution of technical problems, minimize business downtime, and provide excellent customer service.

What jobs pay $2000 a day?

Jobs in technical support, such as POS technical support roles, typically do not pay $2000 a day. High-paying roles that can reach this level often include specialized consulting, executive positions, or freelance work in fields like software development, cybersecurity, or IT management, which require advanced skills and certifications. These roles may involve project-based work or high-level expertise and often have flexible schedules or contract arrangements.
More about Pos Technical Support jobs
What are the most commonly searched types of Pos Technical Support jobs? The most popular types of Pos Technical Support jobs are:
What states have the most Pos Technical Support jobs? States with the most job openings for Pos Technical Support jobs include:
What job categories do people searching Pos Technical Support jobs look for? The top searched job categories for Pos Technical Support jobs are:
Pos Technical Support jobs near you
Infographic showing various Pos Technical Support job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.
POS Support, Associate

POS Support, Associate

Shift4

Las Vegas, NV

$16.25 - $21/hr

Other

Posted 23 days ago

Shift4 rating

7.2

Company rating: 7.2 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

14th of 17 rated payment service providers

Job description

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers!

This is an onsite opportunity based at Shift4's Las Vegas, NV office. 

The SkyTab POS Support Associate provides technical support for SkyTab POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.

Responsibilities

  • Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
  • Identify and resolve terminal/POS system issues through logical troubleshooting.
  • Analyze call logs to identify trends and underlying problems.
  • Provide solutions by guiding merchants through corrective steps.
  • Research and resolve credit card terminal issues for merchants and external sales partners.
  • Receive and resolve inbound calls, emails, chats, tasks, and tickets.
  • Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
  • Complete projects under tight deadlines while managing competing priorities.
  • Demonstrate exemplary performance and attendance.
  • Be flexible in work hours to support 24/7 Call Center needs.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • 2+ years of technical support/troubleshooting experience.
  • Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
  • Excellent listening, written, and verbal communication skills.
  • Strong problem-solving skills with attention to detail.
  • Ability to handle multiple tasks simultaneously in a fast-paced call center environment.
  • Ability to interact and coordinate with other departments.
  • Adaptable to change and creative in problem-solving.
  • Proficient in relevant computer applications.
  • Bilingual (English/Spanish) is a plus but not required.
  • Experience in banking or credit card processing preferred.
  • Knowledge of customer service core principles and practices.
  • Familiarity with Microsoft Office Suite.

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