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Priority Payment Systems South

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PoS Technical Support Specialist (Bilingual)

San Antonio, TX · On-site

$52K/yr

POS Support Specialist Job Summary: We are seeking a dedicated, knowledgeable, and bilingual (English and Spanish)Technical Support Specialist to join our growing Merchant Services team. In this role ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

Provide day-to-day support for POS systems, manager computers, tablets, Chromebooks, handheld ... Provide technical support and training to operational teams and end users. * Work closely with ...

Express Wash Concepts

POS Support Agent

Etna, OH · On-site

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce ... Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations related to POS systems within a retail environment. This role involves managing a team ...

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Pos Technical Support information

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How much do pos technical support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a POS Technical Support specialist?

POS Technical Support specialists are professionals who assist businesses with the installation, troubleshooting, and maintenance of Point of Sale (POS) systems. Their primary responsibilities include resolving technical issues, providing guidance on software and hardware usage, and ensuring that POS systems run smoothly to support business operations. They often work with retailers, restaurants, and other businesses that rely on POS technology for sales transactions. Effective communication and problem-solving skills are essential for this role, as they frequently interact with both technical teams and end-users.

What skills and qualifications are needed to thrive as a POS Technical Support specialist?

To excel as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting procedures, and often a background in IT or computer science. Familiarity with POS software, hardware components, remote diagnostic tools, and ticketing systems is typically required, and certifications like CompTIA A+ can be beneficial. Strong problem-solving abilities, effective communication, and patience are essential soft skills for interacting with clients and resolving issues efficiently. These skills ensure quick resolution of technical problems, minimize business downtime, and provide excellent customer service.

What are common challenges faced by POS Technical Support specialists, and how can applicants prepare for them?

POS Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, addressing urgent system outages, and communicating technical solutions to non-technical users. Applicants can prepare by developing strong problem-solving skills, gaining experience with various POS systems, and practicing clear, empathetic communication. Familiarity with remote diagnostic tools and a proactive approach to customer service will also help you excel in this role, as you'll frequently collaborate with store staff, IT teams, and vendors to resolve issues efficiently.

What is the difference between Pos Technical Support vs POS Technician?

AspectPos Technical SupportPOS Technician
CredentialsTypically requires technical certifications, customer service skillsRequires technical certifications, hardware and software knowledge
Work EnvironmentCustomer support centers, remote assistance, on-site supportOn-site installation, maintenance, and repair of POS systems
Employer & IndustryRetail, hospitality, service industriesRetail, hospitality, specialized POS service providers

Pos Technical Support primarily focuses on assisting customers remotely or on-site with POS system issues, troubleshooting, and providing technical guidance. POS Technicians typically handle hardware installation, repairs, and maintenance on-site. While both roles require technical certifications and serve the retail and hospitality sectors, Pos Technical Support emphasizes customer service and remote problem-solving, whereas POS Technicians focus on hardware setup and repairs.

What does a POS technical support do?

A POS technical support specialist assists with the installation, maintenance, and troubleshooting of point-of-sale systems used in retail and hospitality environments. They ensure hardware and software function correctly, often using diagnostic tools and providing remote or on-site support to resolve technical issues promptly.

What is POS technical support?

POS technical support involves assisting businesses with the installation, maintenance, and troubleshooting of point-of-sale systems, which include hardware like terminals and cash registers, as well as software for processing transactions. Support specialists often diagnose issues, perform updates, and ensure the systems operate smoothly to minimize downtime.
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Pos Technical Support jobs near you
Infographic showing various Pos Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

POS Technical Support Specialist

North American Bancard

Remote

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

POS Technical Support Specialist II
North Hospitality- Remote
**One evening shift and one weekend shift per week required**
Join our mission to build the largest suite of credit card processing and merchant services. It's one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.
Let's go North, together.
The POS Technical Support Specialist II is responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class service and escalating higher level merchant/deployment issues promptly.
What you'll be doing:
  • Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.
  • Fulfill incoming new or replacement hardware orders and configure hardware.
  • Route tickets and calls to the appropriate persons as needed.
  • Perform point-of-sale data entry tasks and hardware swaps.
  • Perform filing of electronic documents and ensure stored information is accurate and complete.
  • Assist team members in tracking all inventory, including RMAs.

What we need from you:
  • High school diploma or equivalent.
  • 3+ years experience in call center support of Oracle Simphony.
  • 2+ years experience in technical customer service.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Strong general knowledge of computers.
  • Familiarity with Microsoft Office and/or Google Suite.

Hourly Range: $20.00- $28.00
Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:
  • Medical, Dental, & Vision Coverage
  • Paid Time Off
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Paid Maternity & Paternity Leave
  • Education Assistance
  • Company-funded Lifestyle Spending Account

Who we are:
North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won't find anywhere else.
Let's go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
To learn more about North, and our family of companies, visit our website: north.com

Apply