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Pos Technical Support Jobs (NOW HIRING)

CoCard Business

Tier 2 Technical Support

Roseville, CA · On-site

Description CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to provide advanced technical support for our payment processing, POS, software, and infrastructure ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems, Inc

Technical Support Agent

Easley, SC · On-site

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

PAR Technology

Technical Support Agent

Provide first-level support for POS hardware/software and PAR products * Resolve operational and technical issues quickly and efficiently * Log and manage incidents using our service management tools

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ... their POS software and hardware. You will become a product expert of Quilt's software and work ...

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ... their POS software and hardware. You will become a product expert of Quilt's software and work ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ... their POS software and hardware. You will become a product expert of Quilt's software and work ...

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Pos Technical Support information

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How much do pos technical support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by POS Technical Support specialists, and how can applicants prepare for them?

POS Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, addressing urgent system outages, and communicating technical solutions to non-technical users. Applicants can prepare by developing strong problem-solving skills, gaining experience with various POS systems, and practicing clear, empathetic communication. Familiarity with remote diagnostic tools and a proactive approach to customer service will also help you excel in this role, as you'll frequently collaborate with store staff, IT teams, and vendors to resolve issues efficiently.

What is the difference between Pos Technical Support vs POS Technician?

AspectPos Technical SupportPOS Technician
CredentialsTypically requires technical certifications, customer service skillsRequires technical certifications, hardware and software knowledge
Work EnvironmentCustomer support centers, remote assistance, on-site supportOn-site installation, maintenance, and repair of POS systems
Employer & IndustryRetail, hospitality, service industriesRetail, hospitality, specialized POS service providers

Pos Technical Support primarily focuses on assisting customers remotely or on-site with POS system issues, troubleshooting, and providing technical guidance. POS Technicians typically handle hardware installation, repairs, and maintenance on-site. While both roles require technical certifications and serve the retail and hospitality sectors, Pos Technical Support emphasizes customer service and remote problem-solving, whereas POS Technicians focus on hardware setup and repairs.

What are POS Technical Support specialists?

POS Technical Support specialists are professionals who assist businesses with the installation, troubleshooting, and maintenance of Point of Sale (POS) systems. Their primary responsibilities include resolving technical issues, providing guidance on software and hardware usage, and ensuring that POS systems run smoothly to support business operations. They often work with retailers, restaurants, and other businesses that rely on POS technology for sales transactions. Effective communication and problem-solving skills are essential for this role, as they frequently interact with both technical teams and end-users.

What are the key skills and qualifications needed to thrive as a POS Technical Support Specialist, and why are they important?

To excel as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting procedures, and often a background in IT or computer science. Familiarity with POS software, hardware components, remote diagnostic tools, and ticketing systems is typically required, and certifications like CompTIA A+ can be beneficial. Strong problem-solving abilities, effective communication, and patience are essential soft skills for interacting with clients and resolving issues efficiently. These skills ensure quick resolution of technical problems, minimize business downtime, and provide excellent customer service.
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Pos Technical Support jobs near you
Technical Support Administrator

Technical Support Administrator

Cooper's Hawk Winery & Restaurants

Downers Grove, IL • Hybrid

$55K - $66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

The Technical Support Administrator is responsible for ensuring the logging and timely resolution of IT service requests, incidents, and problems by providing Level 1 and Level 2 Helpdesk Support to Cooper’s Hawk restaurant and corporate office team members. Main tasks include troubleshooting and restoring services to hardware and software systems, PCs, printers, mobile devices, Point-of-Sale equipment, A/V equipment, and other IT and business systems within the Cooper’s Hawk environment. This position requires someone who is customer-service oriented and has strong troubleshooting skills, along with a natural curiosity and a strong desire to “figure it out” - someone who enjoys digging into issues, asking thoughtful questions, and seeing problems through to full resolution rather than settling for temporary fixes.
 
The hours for this position are on a flexible rotating schedule. This role is part of the Information Technology team, which is based out of the Restaurant Support Center in Downers Grove, IL, where we have a hybrid environment (minimum of 3 days a week on-site).
 
How You Will Succeed:
 
Incident & Request Management
  • Log, prioritize, and resolve technical incidents and service requests across multi-state restaurant locations and the RSC via phone, email, chat, and Freshservice
  • Ensure timely resolution and closure in alignment with SLAs and KPIs
Technical Troubleshooting & Support
  • Diagnose and resolve issues across PCs, POS systems, mobile devices, printers, A/V equipment, and business applications
  • Support installation, configuration, and ongoing maintenance of hardware, operating systems, network components, and software applications
  • Troubleshoot connectivity (internet, telephony, network) and system performance issues
Escalation & Vendor Coordination
  • Escalate complex issues to internal teams or third-party vendors as appropriate
  • Coordinate with MSPs and vendors delivering on-site services to ensure high-quality support
Hardware, Software & Asset Management
  • Provision, configure, and image new or repurposed equipment
  • Process hardware and software requests in accordance with IT policies
  • Maintain accurate inventory of hardware assets, supplies, and licenses
Documentation & Knowledge Management
  • Document incidents, troubleshooting steps, and resolutions to drive knowledge sharing
  • Create and maintain Knowledge Base articles and user-facing “how-to” guides
User Support & Account Administration
  • Support onboarding/offboarding, including account provisioning, deprovisioning, and access management
  • Provide training and guidance to team members on supported systems and applications
Operations & Continuous Improvement
  • Assist with patch management and deployment of critical updates
  • Contribute to the development and improvement of IT processes, procedures, and service delivery standards
Additional Responsibilities
  • Participate in on-call rotation (evenings/weekends)
  • Occasional travel to restaurant locations for support or new system deployments
What You’ll Bring:
 
Required
  • 3+ years of experience in a corporate helpdesk or technical support role
  • Strong troubleshooting skills with a structured, methodical approach to problem-solving
  • Excellent customer service mindset and communication skills
  • Hands-on experience with:
    • Windows environments and administration
    • Microsoft 365, Active Directory, and endpoint security tools
    • Desktops, laptops, POS systems, and peripherals
  • Foundational networking knowledge (TCP/IP, DNS, DHCP)
  • Strong organizational, prioritization, and time management skills
  • Ability to communicate technical concepts clearly to non-technical users
  • Adaptability and eagerness to learn new technologies in a fast-paced environment
Preferred
  • CompTIA A+, Network+, or ITIL certifications
  • Experience supporting multi-unit or hospitality/restaurant environments
Compensation Range: $55,000-$66,000. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.
 
What You’ll Get:  
  • Incredible Discounts:
    • Monthly Dining Allowance
    • 50% Dining and Carryout
    • 40% Retail Wine
    • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two 
  • Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
  • Company Matching 401(k) Retirement Savings Plan
  • Flexible Savings Accounts- Health and Dependent Care
  • Health Savings Account 
  • Long-Term Disability; Voluntary Short-Term Disability
  • Basic Life and AD&D Insurance (with option to purchase additional coverage)
  • Paid Parental Leave
  • Highly Competitive Pay plus Team Member Incentives & Rewards  
  • Paid Time Off 
  • Milestones Recognition Program
  • Complimentary Gym Membership in RSC Building
  • Hybrid Work Week (3 days in office, 2 days remote, depending on role)
Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.
      
Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. 
     
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.

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