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Pos Technical Support Jobs (NOW HIRING)

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... The Technical Support Manager will communicate company goals, best practices, deadlines as well as ...

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... The Technical Support Manager will communicate company goals, best practices, deadlines as well as ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems, Inc

Technical Support Agent

Easley, SC · On-site

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera ...

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Pos Technical Support information

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How much do pos technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a POS Technical Support specialist?

POS Technical Support specialists are professionals who assist businesses with the installation, troubleshooting, and maintenance of Point of Sale (POS) systems. Their primary responsibilities include resolving technical issues, providing guidance on software and hardware usage, and ensuring that POS systems run smoothly to support business operations. They often work with retailers, restaurants, and other businesses that rely on POS technology for sales transactions. Effective communication and problem-solving skills are essential for this role, as they frequently interact with both technical teams and end-users.

What skills and qualifications are needed to thrive as a POS Technical Support specialist?

To excel as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting procedures, and often a background in IT or computer science. Familiarity with POS software, hardware components, remote diagnostic tools, and ticketing systems is typically required, and certifications like CompTIA A+ can be beneficial. Strong problem-solving abilities, effective communication, and patience are essential soft skills for interacting with clients and resolving issues efficiently. These skills ensure quick resolution of technical problems, minimize business downtime, and provide excellent customer service.

What are common challenges faced by POS Technical Support specialists, and how can applicants prepare for them?

POS Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, addressing urgent system outages, and communicating technical solutions to non-technical users. Applicants can prepare by developing strong problem-solving skills, gaining experience with various POS systems, and practicing clear, empathetic communication. Familiarity with remote diagnostic tools and a proactive approach to customer service will also help you excel in this role, as you'll frequently collaborate with store staff, IT teams, and vendors to resolve issues efficiently.

What is the difference between Pos Technical Support vs POS Technician?

AspectPos Technical SupportPOS Technician
CredentialsTypically requires technical certifications, customer service skillsRequires technical certifications, hardware and software knowledge
Work EnvironmentCustomer support centers, remote assistance, on-site supportOn-site installation, maintenance, and repair of POS systems
Employer & IndustryRetail, hospitality, service industriesRetail, hospitality, specialized POS service providers

Pos Technical Support primarily focuses on assisting customers remotely or on-site with POS system issues, troubleshooting, and providing technical guidance. POS Technicians typically handle hardware installation, repairs, and maintenance on-site. While both roles require technical certifications and serve the retail and hospitality sectors, Pos Technical Support emphasizes customer service and remote problem-solving, whereas POS Technicians focus on hardware setup and repairs.

What does a POS technical support do?

A POS technical support specialist assists with the installation, maintenance, and troubleshooting of point-of-sale systems used in retail and hospitality environments. They ensure hardware and software function correctly, often using diagnostic tools and providing remote or on-site support to resolve technical issues promptly.

What is POS technical support?

POS technical support involves assisting businesses with the installation, maintenance, and troubleshooting of point-of-sale systems, which include hardware like terminals and cash registers, as well as software for processing transactions. Support specialists often diagnose issues, perform updates, and ensure the systems operate smoothly to minimize downtime.
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Pos Technical Support jobs near you
Infographic showing various Pos Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst

New York, NY • On-site

The OLB Group Inc.
Finance and Insurance • 11 - 50 employees
Learn more about The OLB Group Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Position Type: Technical Support Analyst
Type of Hire: Full Time
Education Desired: High School degree with 1-2 years of experience in a related working field
Travel: NONE
Job Description: Responsible for providing technical support and service via phone or PC connection to clients in the payment card industry. Preform functions such as diagnosing, updating, or staging of products and services. Provide support to customer service with troubleshooting, researching, and training for proprietary products.
Apply problem solving and technical skills to effectively solve customer's question and/or technical challenges. Assist with terminal programming, operation, hardware and software support
Desired Candidate:
  • Familiar with credit card terminals, payment gateways or POS Systems
  • Basic Website knowledge
  • Ability to communicate clearly
  • Respond efficiently with customer inquiries and maintain high customer satisfaction
  • Capable of working independently or with team members.
  • Recognize when issues should be escalated senior technical team or developers
  • Ability to multi-task, prioritize and manage time effectively
  • Familiar with payment card industry rules and regulations
  • Sound troubleshooting strategy under conditions of critical severity
  • Knowledge with First Data and/or TSYS processing platforms a plus.

What we offer:
  • Competitive compensation
  • A range of benefits to include: Health, Dental, and Vision insurance
  • Paid Vacation
  • 401(k)

Privacy Statement
The OLB Group, Inc. and all his subsidiaries are committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how eVance, Inc protects personal information online, please see the Online Privacy Notice.
EEOC Statement
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Job Location: Atlanta New york
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About OLB Group

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

1993

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