ZipRecruiter

Log In

1

Pos Technical Support Jobs (NOW HIRING)

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... The Technical Support Manager will communicate company goals, best practices, deadlines as well as ...

HungerRush

Manager, Technical Support

Overland Park, KS · On-site

$65 - $95/hr

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... The Technical Support Manager will communicate company goals, best practices, deadlines as well as ...

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... The Technical Support Manager will communicate company goals, best practices, deadlines as well as ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems, Inc

Technical Support Agent

Easley, SC · On-site

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

FEITIAN Technologies US Inc

Be Seen First

Technical Support Engineer

San Jose, CA · On-site

$80K - $100K/yr

About the Role We're looking for a Technical Support Engineer to own front-line and escalated ... POS/payment terminals, Android or embedded devices, payment SDKs/APIs, EMV transaction flows, PCI ...

New

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera ...

SignaPay

Be Seen First

Technical Support Representative - Payments Industry

Irving, TX · On-site

None SUMMARY Technical support specialist for POS and payment solutions including but not limited to: CLOVER, PAX, Valor, PayHub Gateway, Dejavoo, Bodega, Mobile and eCommerce. Additional internal IT ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera ...

previous pagenext page

Showing results 21-40

All JobsPos Technical Support Jobs

Pos Technical Support information

See salary details

$14

$26

$44

How much do pos technical support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a POS Technical Support specialist?

POS Technical Support specialists are professionals who assist businesses with the installation, troubleshooting, and maintenance of Point of Sale (POS) systems. Their primary responsibilities include resolving technical issues, providing guidance on software and hardware usage, and ensuring that POS systems run smoothly to support business operations. They often work with retailers, restaurants, and other businesses that rely on POS technology for sales transactions. Effective communication and problem-solving skills are essential for this role, as they frequently interact with both technical teams and end-users.

What skills and qualifications are needed to thrive as a POS Technical Support specialist?

To excel as a POS Technical Support Specialist, you need a solid understanding of point-of-sale systems, troubleshooting procedures, and often a background in IT or computer science. Familiarity with POS software, hardware components, remote diagnostic tools, and ticketing systems is typically required, and certifications like CompTIA A+ can be beneficial. Strong problem-solving abilities, effective communication, and patience are essential soft skills for interacting with clients and resolving issues efficiently. These skills ensure quick resolution of technical problems, minimize business downtime, and provide excellent customer service.

What are common challenges faced by POS Technical Support specialists, and how can applicants prepare for them?

POS Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, addressing urgent system outages, and communicating technical solutions to non-technical users. Applicants can prepare by developing strong problem-solving skills, gaining experience with various POS systems, and practicing clear, empathetic communication. Familiarity with remote diagnostic tools and a proactive approach to customer service will also help you excel in this role, as you'll frequently collaborate with store staff, IT teams, and vendors to resolve issues efficiently.

What is the difference between Pos Technical Support vs POS Technician?

AspectPos Technical SupportPOS Technician
CredentialsTypically requires technical certifications, customer service skillsRequires technical certifications, hardware and software knowledge
Work EnvironmentCustomer support centers, remote assistance, on-site supportOn-site installation, maintenance, and repair of POS systems
Employer & IndustryRetail, hospitality, service industriesRetail, hospitality, specialized POS service providers

Pos Technical Support primarily focuses on assisting customers remotely or on-site with POS system issues, troubleshooting, and providing technical guidance. POS Technicians typically handle hardware installation, repairs, and maintenance on-site. While both roles require technical certifications and serve the retail and hospitality sectors, Pos Technical Support emphasizes customer service and remote problem-solving, whereas POS Technicians focus on hardware setup and repairs.

What does a POS technical support do?

A POS technical support specialist assists with the installation, maintenance, and troubleshooting of point-of-sale systems used in retail and hospitality environments. They ensure hardware and software function correctly, often using diagnostic tools and providing remote or on-site support to resolve technical issues promptly.

What is POS technical support?

POS technical support involves assisting businesses with the installation, maintenance, and troubleshooting of point-of-sale systems, which include hardware like terminals and cash registers, as well as software for processing transactions. Support specialists often diagnose issues, perform updates, and ensure the systems operate smoothly to minimize downtime.
More about Pos Technical Support jobs

What are the most commonly searched types of Pos Technical Support jobs?

The most popular types of Pos Technical Support jobs are:

What states have the most Pos Technical Support jobs?

States with the most job openings for Pos Technical Support jobs include:

What job categories do people searching Pos Technical Support jobs look for?

The top searched job categories for Pos Technical Support jobs are:

Pos Technical Support jobs near you
Infographic showing various Pos Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Manager, Technical Support

HungerRush

Overland Park, KS • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at
Job Summary
The Technical Support Manager is responsible for managing and motivating a team of Technical Support Specialists handling inbound calls and emails on a 24 hour, 7 days a week schedule. The Technical Support Manager will communicate company goals, best practices, deadlines as well as provide feedback to direct reports for continued improvement and training.
Technical Support Manager Job Duties:
Leadership and Associate Management (40%)
  • Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints.
  • Monitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary.
  • Assist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group.
  • Provide coverage to the team on days the team is short-staffed or needs extra assistance. Including weekends and holidays.
  • Manages the scheduling and time off requests of the group to fit within coverage and staffing requirements. Approve hours worked for assigned associates at the end of each payroll cycle.

Coaching and Development (40%)
  • Assist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries.
  • Conduct team meetings and 1-1's to update members on best practices, changes in SOP, and continuing expectations.
  • Coordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge.

Adaptability (10%)
  • Identify opportunities to streamline workflows through technology.
  • Continuously evaluate support processes, identify inefficiencies, and propose and implement improvements to enhance operational efficiency and customer satisfaction.
  • Oversee incident management to handle high-impact incidents and maintain a high level of customer satisfaction during challenging times.

Communication (10%)
  • Collaborate with other departments and teams to prioritize and communicate customer needs for continuous improvement.
  • Collaborate with Human Resources to recruit, hire, and retain effective support personnel.

Technical Support Manager Required Skills and Qualifications:
  • Minimum of 5+ years in a role within a similar environment.
  • Extensive knowledge of Technical Support procedures and principles.
  • Experience working in a contact center environment.
  • Knowledge in working with CRM and SaaS software applications.
  • Demonstrated ability to multitask with precision and accuracy.
  • Ability to work within a team environment and adapt to frequent change
  • Must be organized and have strong time management skills- to include schedule development
  • Ability to promptly answer service-related emails, phone calls, and other forms of communication
  • Schedule flexibility; weekends required.

Technical Support Manager Preferred Skills and Qualifications:
  • Associates degree or two years college
  • Has experience working in a remote environment.
  • Experience in Point-of-Sale hardware and software troubleshooting, analysis & resolution
  • Restaurant experience
  • Self-Motivation/Motivational Skills
  • Strong Relationship Building
  • Excellent oral, written, and interpersonal abilities
  • Consistent work ethic and reliability

Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

Apply