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Director Pos Technical Support Jobs (NOW HIRING)

Shift4

POS Support, Associate

Las Vegas, NV · On-site

$16.25 - $21/hr

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers! This is an onsite opportunity based at Shift4's Las Vegas, NV office. The SkyTab POS Support ...

Shift4

POS Support, Associate

Las Vegas, NV · On-site

$16.25 - $21/hr

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers! This is an onsite opportunity based at Shift4's Las Vegas, NV office. The SkyTab POS Support ...

Blackpoint Cyber

Director, Technical Support

$167K - $213K/yr

The Director of Technical Support is a leadership role responsible for the execution and continuous improvement of Blackpoint Cyber's technical support function. This individual will lead a team of ...

Axon

Director, Technical Support

Atlanta, GA

Your Impact As the Director of Technical Support, you will be responsible for scaling and evolving our Tier 1 Technical Support organization to support a rapidly growing, global customer base. You ...

Axon

Director, Technical Support

Atlanta, GA · On-site

Your Impact As the Director of Technical Support, you will be responsible for scaling and evolving our Tier 1 Technical Support organization to support a rapidly growing, global customer base. You ...

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... POS, gateway, and platform products, and you'll have a direct line to the teams building them. If ...

Payzli

Technical Support

Tampa, FL · On-site

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... POS, gateway, and platform products, and you'll have a direct line to the teams building them. If ...

Boulevard

Director, Technical Support

As Director, Technical Support Engineering, you will define and scale this function as a critical ... Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred.

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... POS, gateway, and platform products, and you'll have a direct line to the teams building them. If ...

Payroc

Manager, Technical Support

San Diego, CA · On-site

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and ...

Payroc

Manager, Technical Support

San Diego, CA

$75K - $95K/yr

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and ...

Burroughs, Inc.

Technical Support Analyst

Elmhurst, IL · On-site

$65K - $90K/yr

... Smart Safe, and POS systems. This role is responsible for resolving the most complex issues ... technical documentation - Support release validation, firmware testing, and field readiness ...

Loomis

Technical Support Analyst

Elmhurst, IL · On-site

$65K - $90K/yr

... Smart Safe, and POS systems. This role is responsible for resolving the most complex issues ... technical documentation - Support release validation, firmware testing, and field readiness ...

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Director Pos Technical Support information

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How much do director pos technical support jobs pay per year?

As of Jun 6, 2026, the average yearly pay for director pos technical support in the United States is $123,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $183,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

More about Director Pos Technical Support jobs
What cities are hiring for Director Pos Technical Support jobs? Cities with the most Director Pos Technical Support job openings:
What are the most commonly searched types of Pos Technical Support jobs? The most popular types of Pos Technical Support jobs are:
What states have the most Director Pos Technical Support jobs? States with the most job openings for Director Pos Technical Support jobs include:
What job categories do people searching Director Pos Technical Support jobs look for? The top searched job categories for Director Pos Technical Support jobs are:
Director Pos Technical Support jobs near you
Infographic showing various Director Pos Technical Support job openings in the United States as of May 2026, with employment types broken down into 57% Full Time, 11% Part Time, and 32% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $123,386 per year, or $59.3 per hour.
POS Support, Associate

POS Support, Associate

Shift4

Las Vegas, NV • On-site

$16.25 - $21/hr

Other

Posted 17 days ago

Shift4 rating

7.2

Company rating: 7.2 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

14th of 17 rated payment service providers

Job description

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers!

This is an onsite opportunity based at Shift4's Las Vegas, NV office. 

The SkyTab POS Support Associate provides technical support for SkyTab POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.

Responsibilities

  • Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
  • Identify and resolve terminal/POS system issues through logical troubleshooting.
  • Analyze call logs to identify trends and underlying problems.
  • Provide solutions by guiding merchants through corrective steps.
  • Research and resolve credit card terminal issues for merchants and external sales partners.
  • Receive and resolve inbound calls, emails, chats, tasks, and tickets.
  • Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
  • Complete projects under tight deadlines while managing competing priorities.
  • Demonstrate exemplary performance and attendance.
  • Be flexible in work hours to support 24/7 Call Center needs.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • 2+ years of technical support/troubleshooting experience.
  • Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
  • Excellent listening, written, and verbal communication skills.
  • Strong problem-solving skills with attention to detail.
  • Ability to handle multiple tasks simultaneously in a fast-paced call center environment.
  • Ability to interact and coordinate with other departments.
  • Adaptable to change and creative in problem-solving.
  • Proficient in relevant computer applications.
  • Bilingual (English/Spanish) is a plus but not required.
  • Experience in banking or credit card processing preferred.
  • Knowledge of customer service core principles and practices.
  • Familiarity with Microsoft Office Suite.

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