ZipRecruiter

Log In

1

Director Pos Technical Support Jobs in Virginia (NOW HIRING)

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Provide direct technical support for PMI products, software, and field applications. * Act as the primary liaison between customers, Engineering, and Software Development. * Document, track, and ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... direct help desk tickets to other technicians for resolution 2. Perform installation and ... 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... direct your inquiries to CareersBe We may use artificial intelligence (AI) tools to support parts ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... direct your inquiries to CareersBe We may use artificial intelligence (AI) tools to support parts ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

High CSAT mindset with strong engagement skills, enabling direct interaction with customers or ... in technical support or IT support o At least 2 years of experience in supporting Application ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract ... Experience gathering technical requirements and resolving user issues through direct interaction.

shentel

Technical Support Rep I

Lancaster, PA

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... direct impact on customer satisfaction every day • Be part of a company culture focused on ...

shentel

Technical Support Rep I

Edinburg, VA · On-site

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... direct impact on customer satisfaction every day • Be part of a company culture focused on ...

shentel

Technical Support Rep I

Weston, WV · On-site

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... direct impact on customer satisfaction every day • Be part of a company culture focused on ...

shentel

Technical Support Rep I

Weston, WV

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... direct impact on customer satisfaction every day • Be part of a company culture focused on ...

Shentel

Technical Support Rep I

Front Royal, VA · On-site

$18/hr

As a Technical Support Representative, you'll be on the front lines of the customer experience ... direct impact on customer satisfaction every day • Be part of a company culture focused on ...

Shentel

Technical Support Rep I

Roanoke, VA · On-site

$18/hr

As a Technical Support Representative, you'll be on the front lines of the customer experience ... direct impact on customer satisfaction every day • Be part of a company culture focused on ...

next page

Showing results 1-20

All JobsPos Technical Support JobsDirector Pos Technical Support JobsDirector Pos Technical Support Jobs in Virginia

Director Pos Technical Support information

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

What are the most commonly searched types of Pos Technical Support jobs in Virginia?

The most popular types of Pos Technical Support jobs in Virginia are:

What are popular job titles related to Director Pos Technical Support jobs in Virginia?

For Director Pos Technical Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Director Pos Technical Support jobs in Virginia look for?

The top searched job categories for Director Pos Technical Support jobs in Virginia are:

What cities in Virginia are hiring for Director Pos Technical Support jobs?

Cities in Virginia with the most Director Pos Technical Support job openings:

Director Pos Technical Support jobs near you

Technical Support Manager

Power Monitors, Inc.

VA • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!
Key Responsibilities
  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.

What We're Looking For
  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.

Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching

About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.

Apply