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Help Samsung Technical Support Jobs in Virginia (NOW HIRING)

Global IT Family

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Ongoing Technical Support Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner. Diagnose and resolve hardware, software, network connectivity, and ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Log, track, and document all help desk requests with sufficient detail to support root cause ... Ability to troubleshoot and resolve common technical issues across Linux, Windows, and network ...

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

... end user technical support for both software and hardware.. Also, provide maintenance ... Help Desk experience Crystal Reports, SQL, MS Office Suite, College graduate with degree in IT or ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

The Help Desk Tech is responsible for providing computer information systems support via the phone ... technical documents remain up to date. As necessary, the ideal candidate will assist in the ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you! Key Responsibilities * Lead and support the ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... direct help desk tickets to other technicians for resolution 2. Perform installation and ... 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Power Monitors

Technical Support Manager

Mount Crawford, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you! Key Responsibilities * Lead and support the ...

Saalex

$45K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

Saalex

$45K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Requirements Required: * 3-5 years of experience in technical support, help desk, or IT support roles. * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field ...

nLeague Services

Technical Support Analyst

Richmond, VA · On-site

Job Id: 806925 Technical Support Analyst Location: On-site, 102 Governor Street, Richmond, VA 23219 ... Support release cycles by helping test new features, documenting results, and guiding users through ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms. * Hardware & Software Troubleshooting Hands-on ...

H2L Solutions Inc

Technical Support Specialist

Dahlgren, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Technical Support Specialist provides frontline IT and help desk support for government users, systems, and networks. This role is responsible for troubleshooting hardware, software, and ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... Contribute to our internal "How-To" guides to help users (and the team) help themselves. Technical ...

Canon Careers

Technical Support Engineer

Chesapeake, VA · Hybrid

$50K - $87K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The TSE also acts as a third tier technical support agent for escalated issues from Operations and ... Our team is comprised of a wide variety of people in positions that help our employees grow and ...

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All JobsHelp Samsung Technical Support JobsHelp Samsung Technical Support Jobs in Virginia

Help Samsung Technical Support information

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

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Help Samsung Technical Support jobs near you

Technical Support

Global IT Family

Richmond, VA • On-site

$37K - $46K/yr

Other

Posted 24 days ago

Job description

Title: Technical Support
Location: Richmond, VA
Duration: Long term

Onsite

Position Summary 
The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption. 

Equipment Installation & Setup 
Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices. 
Set up and configure operating systems, software applications, and user accounts for new and existing staff. 
Assist with the physical installation of networking equipment (routers, switches, access points) and cabling. 
Image and prepare devices according to organizational standards and security policies. 
 
Ongoing Technical Support 
Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner. 
Diagnose and resolve hardware, software, network connectivity, and peripheral issues. 
Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary. 
Support common business applications, email systems, and productivity software. 
 
Knowledge Skills and Abilities 
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies. 
Familiarity with device imaging, deployment tools, and system security best practices. 
Knowledge of help desk ticketing systems and IT service management workflows. 

Skills 
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues. 
Strong communication skills, with the ability to explain technical information in a user-friendly manner. 
Excellent organizational and time-management skills to handle multiple requests and priorities. 
Skilled in customer service and maintaining a professional, supportive demeanor with end users. 
Ability to work independently as well as collaboratively within a team. 
Ability to adapt to changing technology, tools, and organizational needs. 
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required. 
Ability to maintain confidentiality and follow security protocols when handling sensitive information. 

Skill
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
Familiarity with device imaging, deployment tools, and system security best practices.
Knowledge of help desk ticketing systems and IT service management workflows.
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.
Strong communication skills, with the ability to explain technical information in a user-friendly manner.
Excellent organizational and time-management skills to handle multiple requests and priorities.
Skilled in customer service and maintaining a professional, supportive demeanor with end users.
Ability to work independently as well as collaboratively within a team.
Ability to adapt to changing technology, tools, and organizational needs
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required.
Ability to maintain confidentiality and follow security protocols when handling sensitive information.
Experience with Helpspot as a ticketing system.


Thanks & Regards,

Naresh

Global IT Family
Email:

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