$57K - $61K/yr
Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for ...
Quick apply
$57K - $61K/yr
Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for ...
Dahlgren, VA · On-site
$57K - $61K/yr
Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for ...
Dahlgren, VA · On-site
$57K - $61K/yr
Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for ...
$19.25 - $26/hr
Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support ...
$19.25 - $26/hr
Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support ...
Seeking Help Desk Support Service Specialist - Intermediate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support ...
Seeking Help Desk Support Service Specialist - Intermediate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support ...
Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support established software development teams at various Federal Facilities throughout Northern Virginia.
Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support established software development teams at various Federal Facilities throughout Northern Virginia.
Dahlgren, VA · On-site
$57K - $61K/yr
Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. P rovide advanced troubleshooting for ...
Dahlgren, VA · On-site
$57K - $61K/yr
Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. P rovide advanced troubleshooting for ...
VA · On-site
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...
VA · On-site
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...
Alexandria, VA · On-site
$21.50 - $29/hr
Help Desk Support, Call Center Support Location: Alexandria, VA Work Environment: On-site with potential for authorized telework Clearance Required: Secret Status: Funded Info Gain Consulting is ...
Alexandria, VA · On-site
$21.50 - $29/hr
Help Desk Support, Call Center Support Location: Alexandria, VA Work Environment: On-site with potential for authorized telework Clearance Required: Secret Status: Funded Info Gain Consulting is ...
Richmond, VA · On-site
$26 - $31/hr
Ensuring prompt resolution of defective product issues and provide necessary support to customers. * Help Desk ticketing: Capture and update tickets regularly, keeping the end users informed ...
New
Quick apply
Richmond, VA · On-site
$26 - $31/hr
Ensuring prompt resolution of defective product issues and provide necessary support to customers. * Help Desk ticketing: Capture and update tickets regularly, keeping the end users informed ...
New
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quantico, VA · On-site
$21.75 - $29.75/hr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...
Quantico, VA · On-site
$21.75 - $29.75/hr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...
$10.25 - $12.31
4% of jobs
$12.31 - $14.36
4% of jobs
$14.36 - $16.42
9% of jobs
$17.32 is the 25th percentile. Wages below this are outliers.
$16.42 - $18.48
17% of jobs
The median wage is $19.95 / hr.
$18.48 - $20.54
22% of jobs
$22.49 is the 75th percentile. Wages above this are outliers.
$20.54 - $22.60
20% of jobs
$22.60 - $24.66
15% of jobs
$24.66 - $26.71
3% of jobs
$26.71 - $28.77
6% of jobs
$28.77 - $30.83
0% of jobs
$30.83 - $32.89
0% of jobs
$10
$20
$32
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
$57K - $61K/yr
Full-time
Posted 7 days ago
Overview
Customer Technical Support Specialist - Support II
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $57,000 to $61,200
Astrion has a contingent opening for a Customer Technical Support Specialist – Support II supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
REQUIRED QUALIFICATIONS / SKILLS
PREFERRED QUALIFICATIONS / SKILLS
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