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Entry Level Help Desk Support Jobs in Virginia (NOW HIRING)

Prevailance, Inc.

Help Desk Support

Virginia Beach, VA · On-site

$19 - $25.50/hr

Demonstrated proficiency in navigating and managing help desk ticketing systems. * Customer Service ... Prevailance, Inc. proudly supports veterans as a member of the V3 (Virginia Values Veterans ...

Morfologica

Help Desk/Support Specialist

Reston, VA · On-site

Morfologica, Inc. is seeking several Help Desk/Support Specialist who are willing to support established software development teams at various Federal Facilities throughout Northern Virginia.

Encode, Inc.

VA · On-site

The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...

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Entry Level Help Desk Support information

See Virginia salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level help desk support in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Virginia? For Entry Level Help Desk Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Virginia look for? The top searched job categories for Entry Level Help Desk Support jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Help Desk Support jobs? Cities in Virginia with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Virginia as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.
Help Desk Support

Help Desk Support

Strategic Staffing Solutions

Richmond, VA

$18 - $21/hr

Other

Posted 4 days ago

Job description

Job Description Job Title: Help Desk Support Location: Richmond, VA (Onsite) Duration: 12 months (W2 Only) Pay Rate: $18 - $21 Job/Role Description: This role supports the provisioning, modification, and deletion of user access accounts across various applications for all lines of business within the organization. Create, modify, and delete user access accounts in multiple systems while ensuring accuracy and compliance with security policies. Troubleshoot and resolve provisioning errors in a timely manner to minimize user impact and maintain productivity.

Participate in access cleanup projects to remove unnecessary permissions, improve security posture, and support audit readiness. Cross-train within the team to build broader knowledge and provide backup coverage for other help desk functions. Process access requests efficiently while meeting established service level agreements and turnaround times.

Accurately log and document all access changes and incidents in the ticketing system. Provide first-level support for user access inquiries via phone, email, or ticketing system. Collaborate with IT security, application owners, and other teams to resolve complex access issues.

Identify opportunities for process improvements in access management workflows and documentation. Maintain up-to-date knowledge of access management tools, procedures, and organizational policies. Required Qualifications High school diploma or equivalent; associate's or bachelor's degree in Information Technology or related field preferred 1+ years of experience in a help desk, IT support, or user access management role Experience with user account provisioning and access management systems (Active Directory, Azure AD, or similar) Familiarity with ticketing systems such as ServiceNow or equivalent Strong customer service orientation with excellent interpersonal and communication skills Proven ability to troubleshoot technical issues and follow established procedures High attention to detail and strong organizational skills Ability to work independently and collaboratively in a fast-paced, team-oriented environment Comfortable handling sensitive access-related information with confidentiality and integrity Willingness to learn new applications and processes quickly Basic understanding of IT security principles and access control best practices Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

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