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Entry Level Help Desk Support Jobs in Virginia (NOW HIRING)

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support POSITION TYPE: Full-Time, Contingent Upon Award LOCATION: Remote CLEARANCE: Public Trust ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Respond to support calls and respond to e-mails/tickets regarding software, hardware, networking ...

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All JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Virginia

Entry Level Help Desk Support information

See Virginia salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for entry level help desk support in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What jobs pay $2000 a day?

Most entry-level help desk support roles do not pay $2000 a day; such high daily earnings are typically associated with specialized or senior positions in fields like consulting, software development, or executive roles. High-paying jobs often require extensive experience, certifications, or advanced skills, and earnings can vary based on industry, location, and workload.

Can I get a helpdesk job with no experience?

Entry level help desk support positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.

Is helpdesk a good entry-level job?

Help desk support is a common entry-level IT role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software. It provides foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making it a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace help desk support roles like Entry Level Help Desk Support. Human technicians are still essential for complex issues, customer interaction, and problem-solving that require critical thinking and empathy. Help desk jobs often involve learning new tools and certifications to adapt to evolving technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Virginia? For Entry Level Help Desk Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Virginia look for? The top searched job categories for Entry Level Help Desk Support jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Help Desk Support jobs? Cities in Virginia with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Virginia as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.
Service Desk Support Specialist Tier 2 with Security Clearance

Service Desk Support Specialist Tier 2 with Security Clearance

Cherokee Federal

Dahlgren, VA

Other

Medical, Dental, Vision, Retirement

Posted 2 days ago

Job description

Tier-2 Service Desk Support Specialist As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI), SAP Eligible clearance. A Tier -2 Service Desk Support Specialist provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for the Joint Warfare Analysis Ctr (JWAC). The role ensures efficient and effective resolution of IT-related issues to maintain smooth business operations. This is a full-time onsite opportunity. Compensation & Benefits: Estimated Starting Salary Range for Tier-2 Service Desk Support Specialist: Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Tier-2 Service Desk Support Specialist Responsibilities Include: Provide walk-in and live, onsite telephone coverage during NSH; Answers customer telephone calls and emails to the Service Desk during NSH; Monitors voicemails, emails, and Teams requests for service and/or help; Records any additional information obtained from the user in the ITSM system; Assigns ticket priority based on the applicable Standard Operating Procedures (SOP); Performs initial diagnosis and analysis of incidents and provide immediate resolution and recovery, if possible; Provides effective hand-off escalation of incidents that cannot be addressed by the initial contact; Updates ticket by adding worklog information as required; Monitors status of all open tickets and escalate, as appropriate; Coordinates resolution with other internal and external teams, as appropriate; Provides advice and guidance to users regarding restoration of interrupted service and outage communication; Account-related services for user issues (when users are on and/or off JWAC facility premises): creation, deletion, unlock, password reset; Picks up equipment from the JWAC JP Assets division, deliver it to a user, install it, and troubleshoot any issues. Removes hardware when needed. Equipment to be delivered/installed and/or removed will include workstations, monitors, KVMs, peripherals, VoIP phones, printers, and other typical office equipment and hardware. Configures, installs, and troubleshoots JWAC-approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment; Performs system deployment, i.e., build/rebuild of Windows 10/11 workstations (physical and virtual), build of Windows 2016/2022 servers (physical and virtual), build of Red Hat Linux systems; Provides first line of customer support, responsible for obtaining necessary information from the customer and either providing the solution or escalating to Tier 2 support; Assists the JWAC Registry and Assets divisions with inventories, shall perform as JIRA administrator for Service Desk Automations, shall contact vendors for third-party support and shall escort when necessary, as well as performing records management (e.g., recording personnel incoming and departing). Tier-2 Service Desk Support Specialist Experience, Education, Skills, Abilities requested: Three (3) to seven (7) years of help desk experience or related technical field experience. Security+ certification (or higher) for IAT II certification and maintain technical and management certifications as per DoDM 8140.03. Compliance with DoW and Command's Cyber Security policies. Must be able to pass the DoW privileged user account exam covering relevant material and maintain standards and requirements for administrative accounts. Experience in computer set-up, configuration, and troubleshooting. Experience with software associated with the Standard Desktop Configuration (e.g., MS Office, Adobe, authorized Web Browsers). U.S. Citizenship. Active TS clearance SCI/SAP eligibility. Must pass pre-employment qualifications of Cherokee Federal. Company Information: Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com. #CherokeeFederal #LI-AP-2 #AppC Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: IT Support Specialist
  • Help Desk Analyst
  • Technical Support Technician
  • Desktop Support Specialist
IT Service Desk Technician Keywords: IT Support
  • Help Desk
  • Technical Support
  • Desktop Support
  • Service Desk Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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