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Entry Level Help Desk Support Jobs in Virginia (NOW HIRING)

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Rare Editions

Help Desk Specialist

Amelia Court House, VA · On-site

$45K - $55K/yr

IT Help Desk Specialist I Star Children's Dress Company, Inc. Location: 9120 Pridesville Road ... support for our Virginia Distribution Center. This is an excellent opportunity for an entry-level ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Agile Defense is dedicated to providing innovative solutions to support the nation's critical missions. They are seeking a Help Desk Analyst to provide support for both internal and external ...

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Showing results 21-40

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Virginia

Entry Level Help Desk Support information

See Virginia salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level help desk support in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Virginia?

For Entry Level Help Desk Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Virginia look for?

The top searched job categories for Entry Level Help Desk Support jobs in Virginia are:

What cities in Virginia are hiring for Entry Level Help Desk Support jobs?

Cities in Virginia with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Agent

System One

Lynchburg, VA • On-site

$16.50 - $21.25/hr

Contractor

Re-posted 11 days ago

Job description

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work model, in support of our client in Lynchburg, VA. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to be considered. As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution. Responsibilities:
  • Provides Help Desk support to customers for all areas related to Information Systems.
  • Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
  • Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
  • Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
  • To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.
Ideal Background
  • General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
  • Ability to use Help Desk software.
  • Working knowledge of current corporate PC-based desktop environments.
  • Ability to gain knowledge of total IS responsibilities and contacts.
  • Be familiar with the company’s safety and health policy and program.
Ref: #161-Managed Staffing Charlotte

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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