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Entry Level Help Desk Support Jobs in Virginia (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Agile Defense is dedicated to providing innovative solutions to support the nation's critical missions. They are seeking a Help Desk Analyst to provide support for both internal and external ...

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

Required : • Associates degree in Communications, Technical Writing, Information Technology, or a related field. • Minimum of 2 years of experience in help desk support. • Proficient in ...

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Key Qualifications: 1- 2yrs IT help desk/service desk experience Windows 10/11, O365, remote ... support for imaging/VIP/SIOC as needed. Location: Quantico, VA (On-Site) Clearance: TS with SCI ...

Zolon Tech

Service Desk Support

Winchester, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Virginia

Entry Level Help Desk Support information

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$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level help desk support in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are popular job titles related to Entry Level Help Desk Support jobs in Virginia?

For Entry Level Help Desk Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Virginia look for?

The top searched job categories for Entry Level Help Desk Support jobs in Virginia are:

What cities in Virginia are hiring for Entry Level Help Desk Support jobs?

Cities in Virginia with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Service Desk Support Specialist Tier 2

Cherokee Federal

Dahlgren, VA • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description


Tier 2 Service Desk Support Specialist
As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) clearance or the ability to obtain a SAP clearance and readily accessible archival copy of the most recently completed SF86 to be considered.
As a Tier 2 Service Desk Support Specialist at Cherokee Nation Defense Solutions, you will be at the forefront of providing comprehensive technical support to our clients, ensuring the smooth operation of critical systems and infrastructure. Leveraging your extensive knowledge and experience in IT support.
Compensation & Benefits:
Estimated Starting Salary Range for Tier 2 Service Desk Support Specialist: $85,000, pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Tier 2 Service Desk Support Specialist Responsibilities Include:
  • Interfacing with support service groups to ensure proper escalation during outages or periods of degraded system performance.
  • Providing support services for hardware and software problems, utilizing hardware and software testing tools and techniques.
  • Assisting with the installation of associated hardware and providing LAN server support.
  • Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks
  • Escalating hardware repair/replacement issues to contracted hardware vendors, when applicable.
  • Facilitating development and provision of as-built diagrams and documentation such as layout drawings, power drawings, engineering specifications, and floor plans
  • Ensuring compliance with Department of Defense and Command's Cyber Security policies and processes.
  • Providing desktop support and applying your experience and knowledge to contract-defined requirements.
  • Performs other job-related duties as assigned.

Tier 2 Service Desk Support Specialist Experience, Education, Skills, Abilities requested:
  • Security+ certification (or higher) for IAT II certification.
  • Compliance with DoD and Command's Cyber Security policies.
  • Obtain and remain current with technical and management certifications as per DoDM 8140.03.
  • Successful completion of privileged user account exam covering relevant material and maintain standards and requirements for administrative accounts.
  • Possess and apply comprehensive knowledge across key tasks and high-impact assignments.
  • Experience in computer set-up, configuration, and troubleshooting.
  • Training and certifications in automated help desk management systems.
  • Three to seven (3-7) years of help desk experience or in a related technical field of experience.
  • Familiarity with software associated with the Standard Desktop Configuration (e.g., MS Office, Adobe, authorized Web Browsers).
  • U.S. Citizen.
  • TS/SCI clearance and SAP eligibility.
  • Must pass pre-employment qualifications of Cherokee Federal.

Company Information:
Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com.
#CherokeeFederal #LI-RA2 #AppC2
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titles:
  • Senior IT Support Specialist
  • Senior Help Desk Technician
  • Senior Technical Support Specialist
  • Senior Desktop Support Analyst
  • Senior IT Service Desk Analyst

Keywords:
  • IT Support
  • Help Desk
  • Technical Support
  • Desktop Support
  • Service Desk

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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