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Help Desk Support Jobs (NOW HIRING)

Hillside Public Schools

Help Desk Support

Hillside, NJ · On-site

$20.25 - $27.50/hr

The Computer Help Desk Support will provide support to the administrative and academic technology of the district. All interested personnel may apply by clicking on to the link: www.applitrack.com ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Global Channel Management

Help desk Support

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Support Chicago, Illinois, United States $ 27.00 - 28.00 (US Dollar) Helpdesk Support needs 3+ years experience Helpdesk Support requires: * Hybrid * Desktop support * Helpdesk * Technical ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$50K - $60K/yr

Client Service Technician - Help Desk Support Location: Peterson SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

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Help Desk Support information

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$12

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How much do help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

More about Help Desk Support jobs
What cities are hiring for Help Desk Support jobs? Cities with the most Help Desk Support job openings:
What are the most commonly searched types of Help Desk Support jobs? The most popular types of Help Desk Support jobs are:
Who are the top companies hiring for Help Desk Support jobs? The top employers for Help Desk Support jobs are:
What states have the most Help Desk Support jobs? States with the most job openings for Help Desk Support jobs include:
What job categories do people searching Help Desk Support jobs look for? The top searched job categories for Help Desk Support jobs are:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support

Hillside Public Schools

Hillside, NJ • On-site

$20.25 - $27.50/hr

Other

Medical, Dental, Retirement

Posted 14 days ago

Job description

Applications will be accepted for the position of Computer Help Desk Support.  The Computer Help Desk Support will provide support to the administrative and academic technology of the district.  All interested personnel may apply by clicking on to the link: www.applitrack.com/hillsidek12/OnlineApp to complete the application.

Qualifications:
-High School Diploma required
-College degree, school certification preferred
-Knowledge of computer systems, including hardware, software and networking required
-Experience with repairs, staff development, technology changes, articulation skills, congeniality and integrity necessary
-CompTIA A+ certification required
-CompTIA Network+ certification required (equivalent CCNA, MCP, etc)
Responsibilities:
-Responds in a timely manner to help-desk requests and meets deadlines on assigned projects.  Follows guidelines of the Hillside IT District's SLA Support Policy
-Minimum of five years experience with on-premise and remote help desk support experience
-Minimum of three years experience with Windows Active Directory
-Minimum of three years computer networking experience
-Minimum of five years Windows 10/11 experience
-Assists in maintaining accurate records for inventory and repair/maintenance work
-Works with vendors in the repair and maintenance of equipment
-Works as a team member with other technical staff to communicate problems and solutions to ensure timely response and problem resolution for end users
-Ability to work on multiple projects and meet deadlines
-Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users.
-Provides training to end users on all hardware/software systems and related technology equipment
-Ability to work independently with minimal supervision and prioritize tasks



















Position Type:
Full-time
Salary Range:
Salary TBD based on education level and experience
Benefits:
Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program






**All applications must be submitted on Applitrack for consideration.

Equal Opportunity/Affirmative Action Employer



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