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Help Desk Support Jobs (NOW HIRING)

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

KBR

Help Desk Support

San Diego, CA · On-site

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and expert support to the U.S. Department of War, specializing in modeling and simulation, cyber ...

KBR, Inc.

Help Desk Support

San Diego, CA · On-site

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and expert support to the U.S. Department of War, specializing in modeling and simulation, cyber ...

KBR

Help Desk Support

Coronado, CA · On-site

$67K - $91K/yr

Help Desk Support KBR's Mission Engineering Division delivers complex technical solutions and expert support to the U.S. Department of War, specializing in modeling and simulation, cyber ...

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$35K - $58K/yr

Help Desk Specialist "Client Service Technician - Help Desk Support" Schriever SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Stem Xpert

Help Desk Support

Portland, OR · On-site

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.

Health Plans Inc

Help Desk Support

Westborough, MA · On-site

$24 - $29/hr

Help Desk Support Department: Information Technology Reports To: Manager, Infrastructure and Helpdesk FLSA Status: non-exempt About HPI At HPI, we are a forward-thinking, national third-party ...

Collabera

Help Desk Support

Columbia Heights, MN · On-site

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and effectiveness of the IT department by documenting and improving support processes. Responsibilities

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and effectiveness of the IT department by documenting and improving support processes. Responsibilities

EspriGas

Help Desk Support

College Station, TX

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and effectiveness of the IT department by documenting and improving support processes. Responsibilities

EspriGas

Help Desk Support

College Station, TX · On-site

$15.75 - $21.50/hr

Additionally, the Help Desk Support personnel will contribute to the overall efficiency and effectiveness of the IT department by documenting and improving support processes. Responsibilities

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All JobsHelp Desk Support Jobs

Help Desk Support information

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$12

$23

$33

How much do help desk support jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What does a help desk job do?

A help desk support job involves assisting users with technical issues related to hardware, software, and network problems. Support staff troubleshoot, resolve issues, and often document solutions using ticketing systems, providing customer service in person, over the phone, or via remote access.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Help Desk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and customer service skills remain essential in the role. Help desk technicians often need knowledge of AI and automation tools to enhance their effectiveness.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What jobs pay 4000 a week without a degree?

Help Desk Support roles typically do not pay $4,000 a week without a degree; however, high-paying IT or technical support positions with specialized skills, certifications, or experience can reach that level. Freelance or contract IT support, network administration, or cybersecurity roles may also offer such earnings, especially with advanced certifications like CompTIA or Cisco.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

Is getting a helpdesk job hard?

Getting a help desk support job can be moderately challenging, as it often requires technical knowledge of computer systems, troubleshooting skills, and good communication abilities. Entry-level positions may have less strict requirements, but advancing often involves gaining certifications like CompTIA A+ or gaining experience with common tools and operating systems.
More about Help Desk Support jobs
What cities are hiring for Help Desk Support jobs? Cities with the most Help Desk Support job openings:
What are the most commonly searched types of Help Desk Support jobs? The most popular types of Help Desk Support jobs are:
Who are the top companies hiring for Help Desk Support jobs? The top employers for Help Desk Support jobs are:
What states have the most Help Desk Support jobs? States with the most job openings for Help Desk Support jobs include:
What job categories do people searching Help Desk Support jobs look for? The top searched job categories for Help Desk Support jobs are:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Support

Help Desk Support

Centstone

Denver, CO • On-site

$21 - $28.75/hr

Contractor

Posted 9 days ago

Job description

Job Title: Help Desk Support II (Salesforce/Jira)

Location: Denver, Colorado (Remote)

Job Type: Contract 

Experience: Minimum 3 years

About the Role

We are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role involves troubleshooting application issues, managing incidents through Jira, and delivering excellent end-user support in a fast-paced technology environment.

Responsibilities

  • Provide technical support for Salesforce CRM and integrated third-party applications.

  • Respond to support requests via email, phone, and virtual meetings.

  • Troubleshoot and resolve application and technical issues.

  • Log, track, and manage incidents using Salesforce Help Desk and Jira.

  • Prioritize, categorize, and assign incidents based on business impact.

  • Escalate complex issues to appropriate technical teams.

  • Validate reported bugs and assist with root cause analysis.

  • Document issues, resolutions, and troubleshooting steps.

  • Keep users updated throughout the incident resolution process.

Requirements

  • Minimum 3 years of Help Desk, Technical Support, or Application Support experience.

  • Hands-on experience supporting Salesforce CRM applications.

  • Experience with Jira or similar ticketing/incident management tools.

  • Strong troubleshooting and analytical skills.

  • Proficiency with Microsoft Office and Google Workspace.

  • Excellent written and verbal communication skills.

  • Ability to work independently in a remote environment.

Preferred Qualifications

  • Salesforce Administrator Certification (completed or in progress).

  • Experience supporting enterprise SaaS applications.

  • Familiarity with Salesforce Service Cloud or Help Desk environments.

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About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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