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Help Desk Support Jobs in Kansas (NOW HIRING)

iQuasar LLC

Help Desk Support Specialist • Location: Fort Leavenworth, Kansas Position Summary The Help Desk Support Specialist provides on-premises and virtual technical support to CGSC students ...

TEKsystems

Helpdesk Support Specialist

Topeka, KS

$18 - $19/hr

Mobile devices and smartphones Skills Desktop, Help desk support, service now, troubleshooting, customer service, active directory, mobile devicing, imaging, asset management, inventory management ...

TEKsystems

Helpdesk Support Specialist

Topeka, KS

$18 - $19/hr

... Help desk support, service now, troubleshooting, customer service, active directory, mobile devicing, imaging, asset management, inventory management, comptia a+, microsoft certified professional ...

Actalent

Help Desk Analyst

Topeka, KS · On-site

$22 - $24.67/hr

Job Title: Help Desk Analyst As a Help Desk Analyst, you will be responsible for diagnosing ... Support user onboarding, access provisioning, password resets, MFA enrollment, and related identity ...

GDH

Help Desk Analyst

Topeka, KS · On-site

$20 - $23/hr

Support Citrix virtual environments, enterprise applications, remote access, VPN, and network ... A minimum of two (2) years of experience in a Service Desk, Help Desk, or desktop support role.

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Support is delivered in a ServiceNow-driven environment with established service level objectives ... Help Desk, Desktop Support, or similar technical support environment. Experience supporting ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... Support is delivered in a ServiceNow-driven environment with established service level objectives.

ECCO Select

Help Desk Analyst

Topeka, KS · On-site

$19.25 - $26.25/hr

Support is delivered in a ServiceNow-driven environment with established service level objectives ... Requires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk ...

New

GDIT

Help Desk Technician II

Mcconnell Air Force Base, KS · On-site

$19.25 - $25.75/hr

Technical Support Services Job Qualifications: Skills: Collaboration, Computer Hardware, Computer ... Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, ...

Auburn Pharmacy Inc

LTC Help Desk Technician

Olathe, KS · On-site

$19 - $25.50/hr

Responding to IT support requests via phone, email, our ticketing system, and in person * Learning ... help desk experience required - if you've ever been the go-to person for fixing a family member ...

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How much do help desk support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for help desk support in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Kansas?

For Help Desk Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Kansas look for?

The top searched job categories for Help Desk Support jobs in Kansas are:

What cities in Kansas are hiring for Help Desk Support jobs?

Cities in Kansas with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

Helpdesk Support Specialist

On-site

iQuasar LLC
IT Services • 51 - 200 employees
Learn more about iQuasar LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance
  • Paid time off

iQuasar is seeking to fill the Help Desk Support Specialist position in Fort Leavenworth, Kansas. At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.
One of our Clients in Fort Leavenworth, Kansas needs a Help Desk Support Specialist for a permanent position.
• Job Title: Help Desk Support Specialist
• Location: Fort Leavenworth, Kansas
Position Summary
The Help Desk Support Specialist provides on-premises and virtual technical support to CGSC students, administrators, Course Directors, staff, and faculty using the Canvas/ASU Ecosystem LMS. Specialists receive, triage, and resolve incoming tickets across three support tiers Student Assistance, Administrative Support, and Course Director Administrative Support in accordance with PWS performance standards.
Minimum Qualifications
• Experience with Canvas LMS or comparable Learning Management Systems.
• Familiarity with help desk ticketing systems and support workflows.
• U.S. Citizenship (required for NIPRNET access).
• Ability to obtain and maintain a favorable Tier 1 (T1) suitability/background check.
• Strong customer service and troubleshooting skills.
• Ability to work independently and prioritize competing requests.
Key Responsibilities
• Ticket Management
o Receive, prioritize, and input all help desk requests into the ASU Ecosystem ticketing system within four (4) hours of receipt (100% compliance required).
o Resolve tickets within three (3) business days, 98% of the time.
o Log remediation steps, reasons for delay, and expected completion timeframes for tickets exceeding standard resolution time; report weekly to COR.
o Maintain and report monthly ticketing statistics to the Site Lead for submission to the COR.
• Support Tiers & Priority Levels
o Student Assistance (Lowest priority): Analytics, announcements, course content access, discussions, grades, assignments, quizzes, groups, web conferences. Elevate to medium priority when a student cannot access system resources.
o Administrative Support (Medium priority): Account-level settings, admin analytics, user management, course creation/modification, grading tools, blueprint courses, SIS data, and more. Elevate to high priority when faculty cannot access or interact with student grades.
o Course Director Administrative Support (Highest priority): Analytics, course content, student grades, reports, quiz submission logs, SIS data, and user information for Course Directors.
General Duties
• Maintain a professional appearance consistent with a business casual academic environment.
• Clearly identify themselves by name and company affiliation in all interactions (phone, email, in-person).
• Safeguard all Government equipment, information, and property at the close of each work period.
• Report suspicious activities to security personnel immediately.
Employee Benefits:
iQuasar offers a comprehensive benefits program including various options in these plans:
• Medical, Dental, Vision Insurance
• Paid Holiday/Annual/Sick/Personal Leave
• Short-Term/ Long-Term Disability Insurance
• Disability Insurance
• Life Insurance
• Employee Stock Ownership Program (ESOP)
• Generous 401(k) Company Plan
• Education Assistance
• Professional Development Programs Reimbursement
If you are interested in this position, please send me a copy of your latest resume at with the information requested below. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
o Availability to start a new job
o Best Rates
o Contact #
Please don't hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.
Regards,
Alec Wani
Sr. Recruitment Professional
iQuasar, LLC
Cleared Recruitment | Proposal Development | Technology
Alec.wani@iquasar.com
Direct: (703) 565-1942
Main: (703) 962-6001 Ext. 529
www.iQuasar.com
An Equal Opportunity Employer:
iQuasar Company is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.

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