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Help Desk Support Jobs in Kansas (NOW HIRING)

Infotree Global Solutions

Help Desk Analyst

Olathe, KS · On-site

$19.75 - $27/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

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ResolveSoft Inc

Be Seen First

Help Desk Specialist IV - On site

Kansas City, KS · On-site

$100K - $120K/yr

Help Desk Specialist IV The Help Desk Specialist IV acts as the primary on-site liaison for the ... At least two (2) years of project management experience specifically within IT Service Desk support ...

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TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / IT Support Overview We are seeking a motivated Help Desk Support Technician to provide hands-on ...

MSM Technology LLC

Senior Help Desk Specialist

Lenexa, KS · On-site

$70K - $85K/yr

Senior Help Desk Specialist (IV) MSM Technology LLC is an award winning, high performing IT service ... Our support and solutions focus on understanding mission requirements, high caliber staffing and ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / IT Support Overview We are seeking a motivated Help Desk Support Technician to provide hands-on ...

MSM Technology

Senior Help Desk Specialist

Lenexa, KS · On-site

They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help ... S FEDERAL CLIENT, providing customer support and resolving technical problems. Responsibilities ...

IntePros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... This senior technical role provides leadership and hands-on support for service desk operations ...

IntePros Federal

Help Desk Lead

Lenexa, KS

The Opportunity IntePros Federal is seeking a Help Desk Lead for a contingent contract award ... This senior technical role provides leadership and hands-on support for service desk operations ...

Intepros Federal

Help Desk Lead

Lenexa, KS · On-site

$110K - $145K/yr

The Opportunity IntePros Federal is seeking a  Help Desk Lead  for a contingent contract award supporting multi‑regional IT operations ...

Barbaricum

Help Desk Specialist

Fort Leavenworth, KS · On-site

Help Desk Specialist Barbaicum is seeking a Help Desk Specialist to provide first-line technical ... The selected candidate will support classified and unclassified IT environments, troubleshooting ...

Advisors Excel

Help Desk Technician

Topeka, KS · On-site

$18.75 - $25.50/hr

Handle and resolve help desk tickets submitted by staff ... Support corporate users in person, remotely, and via telephone * Assists in the installation of ...

Advisors Excel

Help Desk Technician

Topeka, KS

$16.50 - $22.25/hr

Handle and resolve help desk tickets submitted by staff ... Support corporate users in person, remotely, and via telephone * Assists in the installation of ...

KU Endowment

Help Desk Technician

Lawrence, KS

$52.50K/yr

Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk Technician role. The final pay will be determined based on several ...

KU Endowment

Help Desk Technician

Lawrence, KS · On-site

$52.50K/yr

Manager, Technical Support FLSA Status: Non-Exempt The anticipated salary for this position starts at $52,500+ for the Help Desk Technician role. The final pay will be determined based on several ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · On-site

Dexian Government Solutions is recruiting for a Help Desk Specialist IV to support our proposal effort for the EPA Multi-Regional Information Technology Support Services Region 7 contract in Lenexa ...

Navstar

Sr. Help Desk Specialist

Lenexa, KS · On-site

Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...

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Help Desk Support information

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How much do help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk support in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are popular job titles related to Help Desk Support jobs in Kansas? For Help Desk Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Kansas look for? The top searched job categories for Help Desk Support jobs in Kansas are:
What cities in Kansas are hiring for Help Desk Support jobs? Cities in Kansas with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Kansas as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

Help Desk Analyst

Infotree Global Solutions

Olathe, KS • On-site

$19.75 - $27/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Analyst

Location - RI/KS/OK/DE/KS/PH/FL/AZ

Duration - 6+ Months

Visa - USC/GC/EAD

Essential Job Functions:

• Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support within a 24x7x365 support team.

• Acts as representative of technical services to its customers.

• Initiates, escalates, or resolves problem tickets and/or service requests.

• Troubleshoots and resolves technical problems, escalates to support resources.

• Facilitates closure to problem ticket/service requests while meeting or exceeding defined service level expectations.

• Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).

• Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner.

• Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.

• Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.

• Must be able to provide clear, concise, information through written and verbal communications.

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