Help Desk Support Jobs in Kansas (NOW HIRING)

The Trade Desk Specialist role is served by experienced financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) covering one or more asset classes (e.g., equities, foreign currencies, futures, options). This role is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not. Trade Desk Specialists will often act as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams. A Trade Desk Specialist must be able to work independently with little to no direct supervision in performing their duties. Additionally, individuals in this role will have many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the team and the greater organization.

Responsibilities:

• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, andfeature/functions.
• Perform daily system checks and periodically review audit logs to verify system changes. Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected. Take direct action to resolve known issues. Provide customers, regulators, and the business with live updates related to systems and trading issues.
• Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.
• Liaise with business associates, customers, and software engineers to define and design new features and functions. Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified. Participate in internal and industry-wide weekend testing as needed.
• Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff. Liaise with vendors and operators of facilities supporting critical financialinfrastructure.
• Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe's Application Programming Interfaces (APIs). E.g. market data, order entry, web service APIs. Participate in operational on-call support rotations as needed.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in supportof gathering and analyzing data to provide reports to and service the needs of customers and businessteams.
• Update internal technical and operations procedures within the Operations team's Confluence space. Draft technical notices and updates to technicalspecifications.
• Onboard new clients establish client access to platforms, provision new services, assist customers with establishing default settings (e.g. order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct API certification testing and support.
• Regular attendance at the workplace in a traditional office environment may be required
• Performs other related duties as required or requested.

Requirements:

• High School Diploma, GED, Trade, Technical or Vocational School
• Bachelor's Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required
• At least 3-5 years experience in a security related or technical support position
• At least 2+ years with UNIX Shell
• At least 2+ years with SQL
• At least 2+ years with Agile Development Methodology

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Salary Ranges (applicable for US locations only)

This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.

Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.