ZipRecruiter

Log In

1

Internal Help Desk Jobs in Kansas (NOW HIRING)

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I HELP ... internal employees, contractors, and interns. Provide remote and occasional hands-on support for ...

OTSI

Help Desk Analyst I

Topeka, KS

$19.25 - $26.25/hr

... internal employees, contractors, and interns. Provide remote and occasional hands-on support for ... Help Desk, Desktop Support, or similar technical support environment. Experience supporting ...

Burjline Builders

$35 - $45/hr

Job Overview Horizon NJ Health is seeking a motivated and customer-focused Help Desk Support ... internal ticketing system. * Perform remote troubleshooting by using diagnostic techniques and ...

TEKsystems

Helpdesk Support Specialist

Topeka, KS

$18 - $19/hr

Mobile devices and smartphones Skills Desktop, Help desk support, service now, troubleshooting ... internal equity, and other pertinent job-related factors. Eligibility requirements apply to some ...

TEKsystems

Helpdesk Support Specialist

Topeka, KS

$18 - $19/hr

... Help desk support, service now, troubleshooting, customer service, active directory, mobile ... internal equity, and other pertinent job-related factors. Eligibility requirements apply to some ...

LRS

Service Desk Technician 3

Kansas City, KS

$22 - $25/hr

Use existing processes and tools (e.g., problem management database and help desk systems) to ... daily with internal customers via phone, Teams, and email, Accurately record all work and ...

pcg

Service Desk Technician

Lenexa, KS

Engage and update assigned tickets within internal SLAs; communicate status and next steps clearly ... Help identify high-volume or repetitive tickets and contribute ideas for improving self-service and ...

pcg

Service Desk Technician

Lenexa, KS · On-site

Engage and update assigned tickets within internal SLAs; communicate status and next steps clearly ... Help identify high-volume or repetitive tickets and contribute ideas for improving self-service and ...

GSP Marketing Technologies

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

Provide detailed analysis and feedback to management and internal customers for escalated tickets ... Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ...

next page

Showing results 1-20

All JobsInternal Help Desk JobsInternal Help Desk Jobs in Kansas

Internal Help Desk information

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Kansas?

For Internal Help Desk jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Kansas look for?

The top searched job categories for Internal Help Desk jobs in Kansas are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Help Desk Analyst I

Topeka, KS • On-site

OTSI
See more jobs at OTSIexternal

$19.25 - $26.25/hr

Contractor

Posted 29 days ago

Job description


Object Technology Solutions, Inc (OTSI) has an immediate opening for a Help Desk Analyst I
HELP DESK ANALYST I (Topeka, KS)
MAJOR RESPONSIBILITES:
Under general supervision, serve as the first point of contact for information technology incidents and service requests for internal employees, contractors, and interns. Provide remote and occasional hands-on support for hardware, software, mobile devices, enterprise applications, identity and access services, and network connectivity issues. Support is delivered in a ServiceNow-driven environment with established service level objectives.
Candidates must possess strong interpersonal skills and demonstrate sound judgment, initiative, adaptability, attention to detail, and teamwork. Effective written and verbal communication skills are required. The successful candidate must be self-motivated, able to work independently, and able to manage multiple priorities, with strong computer proficiency and the ability to navigate multiple applications simultaneously.
SKILLS AND ABILITIES REQUIRED:
  • Diagnose, troubleshoot, and resolve incidents andservice requests for Windows workstations and laptops, Microsoft 365services, corporate iPads and mobile devices, Citrix environments,enterprise applications, remote access, VPN, and connectivity issues.
  • Deliver excellent customer service throughprofessional communication, active listening, and problem-solving withemployees at all levels, both technical and non-technical.
  • Document, track, and manage incidents and requeststhrough ServiceNow while meeting established service level expectations.
  • Support user onboarding, access provisioning,password resets, MFA enrollment, and related identity and accessmanagement processes.
  • Utilize knowledge articles, troubleshooting tools,and established procedures to efficiently resolve issues or escalate whenappropriate.
  • Follow company policies, security standards, anddata protection requirements to safeguard company systems and information.
  • Collaborate with Service Desk teammates and otherIT support teams to resolve incidents, fulfill requests, and improveservice delivery.
  • Participate in projects, testing, documentationupdates, and continuous improvement initiatives as assigned.
  • Support adoption and troubleshooting of approvedproductivity, collaboration, and emerging workplace technologies.
  • Participatein a rotating after-hours on-call schedule to provide support outside ofcore business hours.

QUALIFICATIONS AND EXPERIENCE
  • Requires a minimum of two (2) years of experiencesupporting end users in a Service Desk, Help Desk, Desktop Support, orsimilar technical support environment.
  • Experience supporting enterprise technologies in alarge corporate environment or utility organization is preferred.
  • Industry certifications such as CompTIA A+,Network+, Security+, Microsoft Certifications, or ITIL Foundations arepreferred.

About Us
OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernise complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.
Our focused technologies are:
• Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
• Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
• QA & Automation (Manual Testing, Non-functional testing, Test Automation, Digital Testing)
• Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
• Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)

Apply