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Internal Help Desk Jobs (NOW HIRING)

TEKsystems

Help Desk Specialist

Philadelphia, PA

$20 - $23/hr

Description Job Profile/Summary: We're building a brand-new internal Help Desk team to support our 1,800+ stores, and we're looking for store-savvy problem solvers to join us on the front lines.

company652

Help Desk Specialist

Wallingford, CT · On-site

This is an entry-level role with full training provided by our internal team - no prior Help Desk experience is required, just strong customer service instincts and a willingness to learn. Job ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ... Interface with internal partner teams to help drive best practices and compliance * Manage user ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Support internal and external audits. * Partner with Information Security to maintain compliance.

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

IT Help Desk Manager Department: Information Technology Reports To: Vice President of Information ... Support internal and external audits. * Partner with Information Security to maintain compliance.

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you ... Document procedures and solutions using internal systems * Provide clear and concise instructions ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you ... Document procedures and solutions using internal systems * Provide clear and concise instructions ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you ... Document procedures and solutions using internal systems * Provide clear and concise instructions ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you ... Document procedures and solutions using internal systems * Provide clear and concise instructions ...

Recruit Up, LLC

Help Desk Manager

Duluth, GA

The majority of the work is customer-facing; you'll also provide first-line internal IT support for US staff, including Microsoft 365 and Zoho administration. What You'll Do * Build the help desk ...

New

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... Communicate clearly with internal teams, users, and partner agencies to resolve issues * Maintain ...

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Internal Help Desk information

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$12

$23

$33

How much do internal help desk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for internal help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.
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Cities with the most Internal Help Desk job openings:

What states have the most Internal Help Desk jobs?

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Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Level II Help Desk

Avani Technology Solutions, Inc.

White Plains, NY • On-site

$20.75 - $28/hr

Full-time

PTO

Re-posted 6 days ago

Job description

Position: Level II Help Desk
Work Location: 123 Main Street, White Plains NY 10601 (Westchester County)
Duration: 1year +
Only W2
Work Schedule:
Monday through Friday
7.5 hour work day and additional .5 hour unpaid lunch
Paid for time worked only; there are no paid holidays, vacation or sick days
Overtime is not permitted unless authorized in advanced.
Project Overview:
This role will support Clients desktop support and field request and solve problems for end user. The successful candidate will have excellent communication skills and should be articulate and can speak clearly on the phone. Candidate must be computer literate and be familiar with common computer hardware and productivity software applications. Moreover, must have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Functions and Responsibilities:
The candidate must have knowledge in the following areas:
Field incoming help requests from end users via both telephone and e-mail in a courteousprofessional manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in our internal Help Desk application (SDE).
Ability to use Microsoft System Center Configuration Manager (SCCM) to help internal users remotely.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution
Learn appropriate software and hardware used and supported by the organization (e.g. SAP. Maximo, Citrix, CRM)
Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
Enterprisedepartmental applications specific to Client
Periodically support other IT Groups as needed
Skills:
Ability to resolve computer issues (connectivity, performance)
Ability to resolve laptop issues (connectivity, performance)
Ability to resolve printers issues (local, network)
Software application required to support
Windows 7 / Windows 8.1 Windows 10
MS Office (versions 201020132016)
MS Outlook (versions 2010/13) - particularly pst files
Citrix & Webmail
Cisco Jabber / Meeting Place
Active Directory / Active Roles
SAP & Maximo - password unlockesets
Education and Certifications
The successful candidate most has a Bachelor's Degree in Computer Science or equivalent minimum of at least 4 years' IT experience serving in strong technical roles.
Technical certifications are strongly desired.

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