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Internal Help Desk Jobs in Minnesota (NOW HIRING)

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

Support internal audits and compliance initiatives through effective documentation, device controls, and account governance. REQUIRED QUALIFICATIONS / EXPERIENCE * 4+ years of experience in IT suppor ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

Support internal audits and compliance initiatives through effective documentation, device controls, and account governance. REQUIRED QUALIFICATIONS / EXPERIENCE * 4+ years of experience in IT suppor ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

Support internal audits and compliance initiatives through effective documentation, device controls, and account governance. REQUIRED QUALIFICATIONS / EXPERIENCE * 4+ years of experience in IT suppor ...

Wipro Limited

Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 8/4/26 Wipro Limited ... internal teams. Change request execution-"Create change requests as per the priority of the ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... internal or external services. * Stays abreast of new, relevant technologies and methodologies by ...

Level 10, LLC

Help Desk Technician

Mound, MN

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... Serving as the main point of contact for internal customers seeking technical assistance over the ...

Level 10, LLC

Help Desk Technician

Mound, MN

$20/hr

... our help desk. The Technical Support and Services Technician is responsible for having strong ... Serving as the main point of contact for internal customers seeking technical assistance over the ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 8/7/26 Wipro Limited ... internal teams. Change request execution-"Create change requests as per the priority of the ...

shutterfly

Help Desk Technician - Contractor

Burnsville, MN · On-site

$20.50 - $27.75/hr

... internal field customers of Lifetouch camera and computer systems. • Good communication skills, written and verbal. • Good customer service skills. • Basic Computer skills, such as knowledge of ...

Metro Sales Inc.

IT Help Desk -Level 2

Roseville, MN · On-site

$50K - $60K/yr

MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location ... Please note internal title is Service Desk Engineer. This client facing technical support role ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN

$65K - $80K/yr

PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers. What You'll ...

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Minnesota

Internal Help Desk information

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How much do internal help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for internal help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are popular job titles related to Internal Help Desk jobs in Minnesota? For Internal Help Desk jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Internal Help Desk jobs in Minnesota look for? The top searched job categories for Internal Help Desk jobs in Minnesota are:
Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Manager, Help Desk

Purpose Brands LLC

Woodbury, MN • On-site

$108K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Help Desk Manager to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.
The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests, onboarding/offboarding, and lifecycle management of employee hardware and software tools.
This role is ideal for someone who is passionate about people and process, has a strong IT support background, and can lead teams in a high-growth, service-driven environment. The Manager will ensure timely and high-quality support while improving processes, tools, and employee satisfaction.
PURPOSE / IMPACT (Duties & Essential Functions)
  • Lead the daily operations of the Help Desk team, ensuring timely, high-quality technology support for PB-level employees.
  • Supervise and coach Help Desk staff, fostering a culture of responsiveness, accountability, and continuous improvement.
  • Oversee onboarding and offboarding processes, including account provisioning, hardware deployment and recovery, and system access management.
  • Manage the full lifecycle of employee devices and tools, ensuring accurate tracking, maintenance, upgrades, and secure disposal.
  • Provide technical leadership and escalation support for Level 1 issues, including endpoint troubleshooting, software access, and peripheral device problems.
  • Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security tools.
  • Oversee support for video conferencing technologies including Zoom and Microsoft Teams, ensuring high availability and usability.
  • Manage and troubleshoot issues related to identity and access management systems (e.g., Okta, Azure AD).
  • Maintain and continuously improve Help Desk documentation, internal knowledge bases, and standard operating procedures.
  • Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process improvements based on data insights.
  • Collaborate with ITSM, Infrastructure, and Security teams to ensure aligned and secure service delivery.
  • Support internal audits and compliance initiatives through effective documentation, device controls, and account governance.

REQUIRED QUALIFICATIONS / EXPERIENCE
  • 4+ years of experience in IT support or Help Desk operations, including at least 1 year in a supervisory or team lead role.
  • Hands-on experience managing support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows and macOS environments.
  • Proficient in supporting video conferencing platforms such as Zoom and Microsoft Teams.
  • Working knowledge of identity and access management platforms (e.g., Okta, Azure Active Directory).
  • Strong understanding of ITIL principles and experience with ticketing systems such as Zendesk or Jira Service Management.
  • Proven ability to manage onboarding/offboarding, asset tracking, and endpoint lifecycle processes.
  • Excellent communication, leadership, and problem-solving skills with a focus on customer service and team development.
  • Experience working with hybrid or distributed support teams across multiple time zones.
  • Associate's or Bachelor's degree in Information Technology or a related field preferred; relevant certifications (CompTIA A+, Microsoft, ITIL) are a plus.

COMPETENCIES
  • People Leadership & Coaching
  • Service Excellence & Empathy
  • Process Optimization
  • Technical Troubleshooting
  • Communication & Documentation
  • Data-Driven Decision Making

SALARY: 84,000-$108,000
What's in it for you?
We offer a competitive salary along with exceptional benefits such as:
  • Medical, Dental and Vision Coverage
  • Hybrid Work Environment
  • Life and Disability Insurance
  • Unlimited Time off + Paid Holidays
  • Flexible Friday's between Memorial Day and Labor Day
  • 401(K) Savings Plan Matching at 4%
  • 10 Coaching and Therapy sessions
  • Mental Health Benefits
  • Brand Discounts & Reimbursements
  • In-house workout facilities
  • Professional Development Opportunities
  • Team Building, Employee Engagement Activities & so much more

WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:
  • Remote optional: Fridays
  • On-site days: Mondays, Tuesdays, Wednesdays and Thursdays

DIVERSITY, EQUITY, AND INCLUSION STATEMENT
Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
EEO STATEMENT
Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

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