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Internal Help Desk Jobs in Minnesota (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Saint Paul, MN · On-site

$60K - $75K/yr

By working directly with clients and internal stakeholders, you can help shape software ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...

HM Cragg

IT Manager

Eden Prairie, MN

$96K - $118K/yr

... Help Desk team's daily workload, ticket queues, priorities, service levels, escalation practices, and internal customer communication to ensure responsive, consistent, and professional support. o ...

HM Cragg

IT Manager

Eden Prairie, MN · On-site

$135K - $155K/yr

... Help Desk team's daily workload, ticket queues, priorities, service levels, escalation practices, and internal customer communication to ensure responsive, consistent, and professional support.o Hire ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ... internal IT support desk, we'd love to connect with you. At Allstar Services, we're redefining the ...

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ... internal IT support desk, we'd love to connect with you. At Allstar Services, we're redefining the ...

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Showing results 21-40

All JobsInternal Help Desk JobsInternal Help Desk Jobs in Minnesota

Internal Help Desk information

See Minnesota salary details

$12

$22

$33

How much do internal help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for internal help desk in Minnesota is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are popular job titles related to Internal Help Desk jobs in Minnesota? For Internal Help Desk jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Internal Help Desk jobs in Minnesota look for? The top searched job categories for Internal Help Desk jobs in Minnesota are:
Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $47,162 per year, or $22.7 per hour.

Client Support Desk Analyst

defi AUTO LLC

Saint Paul, MN • On-site

$60K - $75K/yr

Full-time

Posted 6 days ago

Job description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.


About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.


Essential Job Responsibilities:

  • Review client configurations and business processes to address challenges and satisfy business needs
  • Analyze, troubleshoot, and resolve complex application issues
  • Triage cases to isolate issues and determine priority and resolution path
  • Identify opportunities to enhance client product experiences
  • Effectively interact and communicate with internal stakeholders to deliver on client expectations
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases
  • Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
  • Identify roadblocks and drive progress to resolution
  • Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
  • Support software QA testing and validation
  • Perform other duties as required


Required Qualifications:

  • Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
  • Experience working in high volume case or ticketing queues
  • Basic SQL query abilities/experience
  • Excellent critical thinker; demonstrating strong problem-solving skills
  • Analytical and process oriented
  • Detailed and thorough
  • Excellent oral and written communication skills
  • Demonstrates accountability and personal ownership
  • Self-starter with a passion for client satisfaction


Preferred Qualifications:

  • ServiceNow experience preferred
  • Loan Servicing experience preferred
  • Accounting experience preferred


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.