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Internal Help Desk Jobs Near Me

DwyerOmega

Help Desk Analyst

Westerville, OH · On-site

$22 - $29/hr

... to employees using internal and external information technology resources. They are also ... Manage and document help desk procedures, end-user resolutions, and/or any support issue. G.

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... and internal applications. • Customer service state of mind, with the possibility of direct ...

IDEALFORCE LLC

Help Desk Analyst 3/HDA3 (37950)

Columbus, OH · On-site

$19.75 - $27/hr

Provides help desk support within the DSA (e.g., serves as initial contact for internal & external customers; interviews customers to determine nature & extent of problem; prioritizes & documents ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Pass on any feedback or suggestions by customers to the appropriate internal team. Position ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Pass on any feedback or suggestions by customers to the appropriate internal team. Position ...

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How much do internal help desk jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for internal help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Internal Help Desk jobs near you
A map of the United States highlighting the number of Internal Help Desk job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Internal Help Desk job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Help Desk Analyst

DWYER INSTRUMENTS, LLC

Westerville, OH

$22 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Description

We are in search of a Help Desk Analyst to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested technical support and assistance to employees using internal and external information technology resources. They are also responsible for the process of creating, testing and automating the deployment of end-user software, images, applications and patches using Endpoint Management Software. This role is fully onsite at our Westerville, OH, office.


Key Responsibilities:

A. Provide friendly and positive end-user support.

B. Own the technical support process for all employees.

C. Identify opportunities for improvement and execute projects with approval.

D. Proactively monitor hardware and software for issues that need resolutions.

E. Root cause resolution for all end-user issues.

F. Manage and document help desk procedures, end-user resolutions, and/or any support issue.

G. Implement, manage and maintain Endpoint Management processes for all connected IT resources.

H. Manage documentation, audits, and reports.

I. Manage end-user training to minimize support issues, increase productivity, increase user knowledge.

J. Manage new user training, setup and support.

K. Manage and take ownership of all interactions, utilize appropriate follow-through, providing timely feedback for all.

L. Participate in planning and deployment of new/upgraded products and or special projects as required.


Benefits:

  • Comprehensive Insurance Package: Medical, dental, vision, prescription drug, life, short-term and long-term disability.
  • 401k Matching: Secure your future with our 401k matching program.
  • Health Savings Account (HSA): Employer contributions to your HSA.
  • Generous Paid Time Off: Enjoy a healthy work-life balance starting at 15 days of PTO per year and 9 paid holidays.
  • Fitness Center: Stay active with our onsite fitness facility.
  • Tuition Reimbursement: Continue your education with our support.
  • Career Development: Opportunities for growth and advancement.

Please Note:

We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities, an E-Verify employer, and a drug-free company. This position is not eligible for VISA sponsorship.


We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.

Requirements

1-3+ years of work experience in a customer report role in an IT environment.

Excellent customer service, interpersonal, and organizational skills.

Valid Driver License (must be able to drive between local company locations as needed)

Ability to lift up to 25 lbs. manually on occasion.

Associate's degree in Computer Science or related discipline preferred.

Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.


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