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Internal Help Desk Jobs in Detroit, MI (NOW HIRING)

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Attends meetings, internal training sessions as needed * Able to work in a fast-paced and flexible ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day. They use ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... Attends meetings, internal training sessions as needed * Able to work in a fast-paced and flexible ...

Coretek

Senior Service Desk Analyst

Farmington Hills, MI · On-site

$60 - $90/hr

The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients. Responsibilities * Provide more advanced Service Desk support for ...

New

TEKsystems

Service Desk Technician

Livonia, MI · Remote

$18/hr

Description Service Desk Support for customer supporting end users remotely Skills Help desk ... internal equity, and other pertinent job-related factors. Eligibility requirements apply to some ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Attend customer and internal meetings during project and be responsible for note taking and sending ... Experience of at least 2 years in a service desk or help desk environment. * Good communication ...

Robert Half

Desktop Administrator

Livonia, MI · On-site

$23.75 - $27.50/hr

... and internal help materials. * Administer and support printers, device credentials, and other ... Experience supporting desktop and service desk environments with a strong focus on ticket-based ...

PainPoint

Front Desk Supervisor

Sterling Heights, MI · On-site

$19 - $20/hr

Help improve scheduling, collections, and overall front office performance * Join an organization ... Maintain compliance with HIPAA, OSHA, and internal policies and procedures. * Conduct team meetings ...

PainPoint Health

Front Desk Supervisor

Sterling Heights, MI · On-site

$19 - $20/hr

Help improve scheduling, collections, and overall front office performance * Join an organization ... Maintain compliance with HIPAA, OSHA, and internal policies and procedures. * Conduct team meetings ...

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Detroit, MI

Internal Help Desk information

See Detroit, MI salary details

$12

$22

$33

How much do internal help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for internal help desk in Detroit, MI is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Detroit, MI?

For Internal Help Desk jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Detroit, MI look for?

The top searched job categories for Internal Help Desk jobs in Detroit, MI are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,671 per year, or $22.9 per hour.

Help Desk Agent - Level 1

SolvIT, Inc.

Rochester Hills, MI • On-site

$15.75 - $20/hr

Full-time

Posted 29 days ago

Job description

JOB TITLE: Help Desk Agent - Level 1

REPORTS TO: Help Desk Manager

JOB TYPE: Full Time

DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

LOCATION: 2831 Research Drive,Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Kickstart Your Career in Tech!
Are you passionate about technology but don't have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we're looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you're ready to turn your interest in tech into a rewarding career, we want to hear from you!

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

What does the Help Desk Agent - Level 1 do?
Under direct supervision, aHelp DeskAgent - Level 1 is responsible for:

  • Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
  • Creating or updating tickets with timely, accurate written documentation
  • Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
  • Various ad hoc projects

What you will be doing:

  • Utilize a ticket system to document and summarize issues
  • Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
  • Attends meetings, internal training sessions as needed
  • Able to work in a fast-paced and flexible work environment.
  • At times, projects and client needs require adaptability and agility to adjust work duties

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