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Helper Connectwise Jobs Near Me

AlphaLink Technologies

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IT Help Desk Technician - Level 1

Newark, OH · On-site

$18 - $25/hr

We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer ... Track customer issues and resolutions using Connectwise PSA program. * Initiates contact with ...

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AlphaLink Technologies

Be Seen First

IT Help Desk Technician - Level 1

Newark, OH · On-site

$18 - $25/hr

We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer ... Track customer issues and resolutions using Connectwise PSA program. * Initiates contact with ...

New

Logically, Inc.

Procurement Specialist

Dublin, OH · On-site

Make a real impact by helping organizations reduce risk and build resilience Job Summary: The ... Basic knowledge of ConnectWise or other similar systems is preferred * Experience in Microsoft ...

Logically, Inc.

Procurement Specialist

Dublin, OH · Hybrid

Make a real impact by helping organizations reduce risk and build resilience Job Summary: The ... Basic knowledge of ConnectWise or other similar systems is preferred * Experience in Microsoft ...

Logically

Procurement Specialist

Dublin, OH · On-site

Make a real impact by helping organizations reduce risk and build resilience Job Summary: The ... Basic knowledge of ConnectWise or other similar systems is preferred * Experience in Microsoft ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful; additional training will be provided. * Basic knowledge of CRM systems like Salesforce, ConnectWise, or ...

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As of Aug 30, 2026, the average hourly pay for helper connectwise in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

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IT Help Desk Technician - Level 1

AlphaLink Technologies

Newark, OH • On-site

$18 - $25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New

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Job description

We are seeking an IT Help Desk Technician - Level 1 to join our team! You will resolve computer-related issues for your clients.

This position is full-time, in-house (not remote) and is located at 1496 West Main Street.  Regular hours are M-F 8a to 5p.

Responsibilities:

  • Provide technical assistance with computer hardware (workstations, laptops, tablets, printers), software and systems (including Voice Over IP, M365, email, general operating systems and line of business applications)
  • Resolve issues for clients via phone, in person, or electronically
  • Escalate issues to Level 2 and Level 3 technicians as appropriate to ensure timely resolutions.
  • Recommend hardware and software improvements; refer to sales associates when solutions or upgrades are needed.
  • Track customer issues and resolutions using Connectwise PSA program.
  • Initiates contact with client and follows up until satisfactory resolution is reached.

Qualifications:

  • CompTia A+, Network+ and CyberSecurity+ preferred
  • Previous experience in IT, customer service, or other related fields
  • Working knowledge of Windows O/S (V10 and V11), Microsoft Word, Excel, Outlook and various email platforms (Exchange, POP, IMAP, web (gmail, etc.))
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • BCI & FBI background check and drug screening Required

Company Description

AlphaLink has been in the IT business for over 40 years. Primary focus is to provide ongoing IT services and data protection solutions to Small and Medium businesses, local government and manufacturing clients.