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Helper Connectwise Jobs in Texas (NOW HIRING)

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Multi-Talented MSP Help Desk Technician

Carrollton, TX · On-site

$18 - $24.25/hr

... p Desk Technician at the Level 2 or Level 3 tier. You will be a key member of a fast-moving ... ConnectWise Automate, NinjaRMM, Datto RMM, or similar) • Familiarity with MDM platforms (e.g ...

Integra

IT Help Desk Analyst

Dallas, TX · On-site

... maintain ConnectWise Manage and control solutions. • Work closely with Cybersecurity team to maintain and rollout tools. • Help in the preparation of new devices or reimage existing devices ...

AxisCare

IT Operations Specialist

Waco, TX

Serve as Tier 1-2 technical support for internal users via a help desk system. * Perform onboarding ... Maintain and monitor endpoint management platforms (Intune, Jamf Pro for macOS, ConnectWise RMM for ...

AxisCare

IT Operations Specialist

Waco, TX · On-site

Serve as Tier 12 technical support for internal users via a help desk system. * Perform onboarding ... Maintain and monitor endpoint management platforms (Intune, Jamf Pro for macOS, ConnectWise RMM for ...

AxisCare

IT Operations Specialist

Waco, TX · On-site

Serve as Tier 1-2 technical support for internal users via a help desk system. * Perform onboarding ... Maintain and monitor endpoint management platforms (Intune, Jamf Pro for macOS, ConnectWise RMM for ...

IAG Business Technology

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Level 2 IT Support Technician - MSP

Houston, TX · On-site

$55K - $65K/yr

This is not a script-based help desk position. You will take ownership of technical issues ... Experience with ConnectWise Automate, ConnectWise ScreenConnect, or similar tools. * Experience ...

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Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are the most commonly searched types of Connectwise jobs in Texas? The most popular types of Connectwise jobs in Texas are:
What are popular job titles related to Helper Connectwise jobs in Texas? For Helper Connectwise jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Texas look for? The top searched job categories for Helper Connectwise jobs in Texas are:
What cities in Texas are hiring for Helper Connectwise jobs? Cities in Texas with the most Helper Connectwise job openings:
Helper Connectwise jobs near you
Infographic showing various Helper Connectwise job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 3% Part Time, 11% Nights, and 1% Summer. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Multi-Talented MSP Help Desk Technician

Send IT Solutions

Carrollton, TX • On-site

$18 - $24.25/hr

Part-time

PTO

Posted 22 days ago

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Job description

We are a growing Managed Service Provider (MSP) based in the Dallas-Fort Worth area looking for an experienced IT Help Desk Technician at the Level 2 or Level 3 tier. You will be a key member of a fast-moving technical support team, supporting a diverse client base with a wide range of technologies. If you thrive under pressure, take ownership of problems, and can hit the ground running, we want to hear from you.

Key Responsibilities

• Provide Level 2/3 technical support across PC and Mac environments

• Manage and troubleshoot Windows Server and Azure cloud environments

• Configure, monitor, and maintain Cisco/Meraki and Ubiquiti network infrastructure

• Utilize RMM (Remote Monitoring & Management) tools to proactively support client systems

• Manage endpoints via MDM platforms for both corporate and client-owned devices

• Log, track, and resolve support tickets using a ticketing system with attention to SLAs

• Contribute to and maintain an internal knowledge base for recurring issues and procedures

• Collaborate with team members and communicate clearly with end users and clients

• Handle multiple concurrent issues in a dynamic, high-volume support environment

Required Skills & Experience

• 3+ years of experience in a Level 2 or Level 3 IT help desk or MSP role

• Proficiency supporting both PC (Windows) and Mac (macOS) environments

• Hands-on experience with Windows Server administration

• Working knowledge of Microsoft Azure (Entra ID, Intune, or similar)

• Networking experience with Cisco/Meraki and/or Ubiquiti equipment

• Experience using RMM tools (e.g., ConnectWise Automate, NinjaRMM, Datto RMM, or similar)

• Familiarity with MDM platforms (e.g., Intune, Jamf, or similar)

• Experience with a ticketing system (e.g., ConnectWise Manage, Autotask, Zendesk, or similar)

• Demonstrated ability to document processes and contribute to a knowledge base