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Helper Connectwise Jobs in Spring, TX (NOW HIRING)

Hays Electrical Services

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Demonstrated experience using a helpdesk ticketing system (e.g., Atera, ConnectWise, ServiceNow, or similar) as a core part of daily workflow * Proven ability to manage and prioritize multiple ...

Texas Technology Group

Be Seen First

Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

What we're looking for Required : * 2+ years providing technical support in an IT services, help ... Experience with NinjaOne or another RMM platform (ConnectWise Automate, Datto, N-able)

New

Texas Technology Group

Be Seen First

Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

What we're looking for Required : * 2+ years providing technical support in an IT services, help ... Experience with NinjaOne or another RMM platform (ConnectWise Automate, Datto, N-able)

New

Resource Consultings Services Inc

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Manage, coach, and mentor IT team of on-site client employees responsible for helpdesk support ... ConnectWise. * Strong problem-solving skills and the ability to troubleshoot complex IT issues.

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Helper Connectwise information

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How much do helper connectwise jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for helper connectwise in Spring, TX is $16.20, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.25 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are popular job titles related to Helper Connectwise jobs in Spring, TX? For Helper Connectwise jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Spring, TX look for? The top searched job categories for Helper Connectwise jobs in Spring, TX are:
What cities near Spring, TX are hiring for Helper Connectwise jobs? Cities near Spring, TX with the most Helper Connectwise job openings:
Helper Connectwise jobs near you
Infographic showing various Helper Connectwise job openings in Spring, TX as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,687 per year, or $16.2 per hour.

Helpdesk Technician

Hays Electrical Services

Houston, TX • On-site

$17.25 - $23.25/hr

Full-time

Re-posted 11 days ago

Hays Electrical Services rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Department: Information Technology
Reports To: IT Manager / Director of IT

Position Summary
Serves as the primary point of contact for staff across the business, providing timely and effective technical support to keep operations productive. Acts as a customer-focused, proactive problem-solver who is skilled in troubleshooting hardware, software, and connectivity issues, comfortable supporting a fast-paced environment, and experienced in managing day-to-day helpdesk operations.

Key Responsibilities

  • Serve as the first point of contact for all IT support requests via phone, email, and ticketing system.
  • Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes.
  • Diagnose and resolve hardware, software, and network connectivity issues for end-users efficiently.
  • Manage multiple concurrent support requests, effectively balancing urgency and workload.
  • Deliver consistently professional and courteous support to all staff, maintaining composure and a solutions-focused attitude during high-pressure interactions.
  • Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals.
  • Manage user accounts, password resets, and access provisioning in Microsoft 365 and Entra ID.
  • Assist with the onboarding and offboarding of staff, including device setup and account configuration.
  • Escalate complex issues to senior IT team members with clear documentation when appropriate.
  • Contribute to the creation and upkeep of IT knowledge base articles and standard operating procedures (SOPs).
  • Support the rollout and maintenance of IT equipment and software across the business.
  • Assist with basic network troubleshooting, including connectivity, printers, and shared drives.

SKILLS & EXPERIENCE
• This role is well-suited to candidates early in their IT career — up to 1 years of 
experience in a helpdesk or IT support role, or equivalent demonstrated technical ability, 
is preferred
• Solid understanding of Microsoft 365 applications (Outlook, Teams, SharePoint, 
OneDrive)
• Experience with Windows 10/11 desktop support and troubleshooting
• Familiarity with Microsoft Entra ID (Azure AD) for user and device management
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs)
• Demonstrated experience using a helpdesk ticketing system (e.g., Atera, ConnectWise, 
ServiceNow, or similar) as a core part of daily workflow
• Proven ability to manage and prioritize multiple concurrent requests in a fast-paced 
environment
• Exceptional interpersonal and communication skills, with a track record of maintaining 
professionalism and empathy when dealing with frustrated or difficult users
• Strong communication skills with the ability to explain technical issues to non-technical 
users
• A methodical, patient approach to troubleshooting and problem-solving
DESIRABLE (BUT NOT ESSENTIAL)
• Experience with Microsoft Intune or endpoint management tools
• Exposure to Microsoft Defender or similar security platforms
• Knowledge of SharePoint Online or Teams administration
• Familiarity with Apple iOS and mobile device management (MDM) tools
• Familiarity with industry software such as the Trimble Suite, Autodesk, or Atera —
experience with these platforms is a bonus, though full training will be provided
• CompTIA A+, Microsoft certifications (MD-102, MS-900), or equivalent
• Experience in a trade, construction, or field services environment
• A genuine eagerness to learn across a broad and varied scope of IT — from end-user 
support through to systems, security, and beyond

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