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Remote It Help Desk Jobs in Spring, TX (NOW HIRING)

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Oversee provision of end-user services, including help desk and technical support services. * Work ... Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal ...

Tekmetric

Director of Information Technology

Houston, TX · On-site +1

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run ... We offer hybrid and remote work models based on your proximity to our office hubs. Because we value ...

Huntington

Enterprise Architect (IT)

Houston, TX · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Houston, TX · On-site +1

$66 - $85/hr

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

J.R. Simplot Company

Credit Manager - Midwest

Houston, TX · Remote

$85K - $100K/yr

Although the role is remote, it is preferred that eligible candidates must be residing within the Central Time Zone and within close proximity of major airport to meet the 25% travel expectations ...

Danaher

Pricing Manager - Remote

Houston, TX · On-site +1

... IT, and commercial stakeholders to identify and prioritize CPQ enhancements. * Lead, coach, and ... We partner with customers across the globe to help them solve their most complex challenges ...

DPR Construction

Application Support Analyst

Houston, TX · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Experience * 2+ years of experience in Service Desk, Application Support, or a similar IT support ...

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote it help desk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Spring, TX? The most popular types of It Help Desk jobs in Spring, TX are:
What job categories do people searching Remote It Help Desk jobs in Spring, TX look for? The top searched job categories for Remote It Help Desk jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote It Help Desk jobs? Cities near Spring, TX with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
IT Manager

IT Manager

MaloneBailey LLP

Houston, TX • On-site, Remote

$92K - $112K/yr

Full-time

Re-posted 15 days ago

Job description

Job Title: IT Manager
Reports to: Partner Group
Job Summary: The IT Manager's role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices.
Salary Range & Benefits: Commensurate with experience, standard firm benefits
Hours Required: 40 hrs + OT
FLSA Status: Exempt
About MaloneBailey, LLP
Founded in 1982, MaloneBailey, LLP is a PCAOB-registered, market-leading public accounting firm headquartered in Houston and with offices in Beijing, Shenzhen, and Tokyo. MaloneBailey provides audit and accounting services to public and private companies. We are an exclusive company as one of the few firms worldwide that serve a substantial number of public company clients, including NYSE, NASDAQ, and OTC listed companies. MaloneBailey is a member of HLB, one of the world's largest accounting alliances. For more information about MaloneBailey, please visit: www.malonebailey.com.
Major Duties & Responsibilities
  • Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  • Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Develop requests for proposal.
  • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Work with partners to define business and systems requirements for new technology implementations.
  • Direct research on potential technology solutions in support of procurement efforts.
  • Keep current with the latest technologies.
  • Approve and oversee projects and project portfolio.
  • Practice asset management for IT hardware, software, and equipment.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.
  • On-call availability.

Requirements & Qualifications:
The successful candidate will possess the following basic qualifications:
  • Strong technical knowledge of server virtualization platforms, including VMware.
  • Strong technical knowledge of remote access technology, including Citrix XenApp, Microsoft Terminal Services, and VPN.
  • Strong technical knowledge of network and PC operating systems, including all Microsoft Server and Windows OS.
  • Strong technical knowledge of current network hardware, protocols, and standards, including Cisco network and security appliance and Dell hardware
  • Extensive application support experience with CCH ProSystem Suite, Thomson Reuters CheckPoint and other accounting-related applications, including QuickBooks, Peachtree, Lacert.
  • Proven experience in IT infrastructure planning and development.
  • Excellent understanding of the organization's goals and objectives.
  • In-depth knowledge of applicable data privacy practices and laws.
  • Strong understanding of project management principles.

The successful candidate will possess the following qualifications:
  • Minimum of 6 years IT experience
  • Fluent in English and Mandarin

Education and Licenses:
  • Bachelor's degree in information technology or related field

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