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It Help Desk Jobs in Spring, TX (NOW HIRING)

DBR Inc

IT Help Desk Analyst

Houston, TX · On-site

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

DBR

IT Help Desk Analyst

Houston, TX

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

DBR Inc

IT Help Desk Analyst

Houston, TX

HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner.

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Star Pipe Products

Be Seen First

IT Help Desk Support Tier 1

Houston, TX · On-site

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician. Updates the ...

Xammax

IT Support Engineer 2

Houston, TX

$55K - $105K/yr

Update tickets on a daily basis and communicate with the clients regarding resolution. * Assist L1 associates. * Assist other departments includes IT Help Desk and auditing ICS IT software. ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time Work Status: Hybrid Help Desk Support ...

New

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time Work Status: Hybrid Help Desk Support ...

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Collaborate with other members of the IT team to identify and implement improvements to our support ...

Bdp International

IT Service Desk Admin

Houston, TX

  • Retirement

Qualifications Required Experience in IT support, Service Desk operations, compliance, or endpoint management. Familiarity with Microsoft Intune and Microsoft 365 environments. Knowledge of ...

Kforce Technology Staffing

Help Desk Lead

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Kforce has a client in Houston, TX that is seeking a Helpdesk Lead to oversee daily IT Helpdesk operations and ensure timely, high-quality technical support for employees, contractors, and field ...

Pomeroy Technologies

Help Desk Technician

The Woodlands, TX · On-site

$18.25 - $24.75/hr

Other direction from Service desk to support IT and end user support Requirements: * 3+ years Service Desk Support Experience * Hardware, Software, and OS troubleshooting * Windows 10 support ...

New

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Qualifications Required Experience * 3-5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment. * Experience supporting: * Windows desktop ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Qualifications Required Experience * 3-5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment. * Experience supporting: * Windows desktop ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Spring, TX

It Help Desk information

See Spring, TX salary details

$11

$20

$30

How much do it help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it help desk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of It Help Desk jobs in Spring, TX?

The most popular types of It Help Desk jobs in Spring, TX are:

What are popular job titles related to It Help Desk jobs in Spring, TX?

For It Help Desk jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Spring, TX look for?

The top searched job categories for It Help Desk jobs in Spring, TX are:

What cities near Spring, TX are hiring for It Help Desk jobs?

Cities near Spring, TX with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Spring, TX as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

IT Help Desk Analyst

DBR Inc

Houston, TX • On-site

Full-time

Posted 6 days ago

Job description

HIRING AN IT HELP DESK ANALYST I IN HOUSTON
ACCOUNTABILITY
The Help Desk Analyst I is responsible for providing both remote and deskside technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desk's objective is to quickly identify a customer's issue and resolve basic desktop issues with that user.
ESSENTIAL CHARACTERISTICS
  • Maintain a satisfactory relationship with the members of the firm, the firm's clients and all Partners.
  • Maintain a mature, thoughtful, professional and pleasant manner at all times.

ESSENTIAL FUNCTIONS
  • Provide first level contact, determine and evaluate user needs thoroughly and convey resolutions to user issues.
  • Properly escalate unresolved trouble issues to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Update and follow-up on trouble issues in a timely manner.
  • Walk employees through problem solving process and/or provide help.
  • Follow up with users, provide feedback and see problems through to resolution.
  • Advise and assist users of computer hardware and software changes and/or plans; recommend procedure modifications or improvements.
  • Perform computer support/maintenance to include but not limited to setup computers for new employees, install software & updates, and troubleshoot and repair computer problems.
  • Assist in the development of manuals and other training aids as needed.
  • Consistently review and suggest revising processes and procedures based on changing technology to the Houston main office.
  • Ensure proper recording, documentation, and closure of all trouble issues; assist in maintaining all firm-wide IT inventory; assist in maintaining setup procedures documentation for the I.T. Department.
  • Work thoroughly and maintain communications with the headquarters Houston main office IT department.
  • Be involved in any corporate moves, expansions, renovations, or relocations as they relate to technology and information services.
  • Orientate all new branch office employees on computers, software, and or office standards.
  • Troubleshoot on an as needed basis: copiers, printers, fax machines, phones, plotter, and video conferencing equipment.
  • Travel to main office and all branch offices, possibly frequently, to provide onsite support and problem solving.
  • Maintain confidential information and effectively interact with various levels.
  • Maintains flexibility and be able to work overtime as needed.
  • Attend in-house trainings and department meetings as needed.
  • Perform additional assignments as requested/needed.

EDUCATION AND EXPERIENCE
  • High School Diploma/GED

KNOWLEDGE, SKILLS, AND ABILITIES
  • Familiarity with basic networking concepts.
  • Working knowledge of user administration and bug fixing in a client server environment.
  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications.
  • Troubleshooting and problem-solving.
  • Ability to explain technical information clearly.
  • Ability to prioritize and multitask efficiently.
  • Ability to learn new software and hardware.
  • Ability to perform diagnostic tests.
  • Ability to create case notes and error logs.
  • Ability to identify potential process improvements.
  • Familiar with using Microsoft Office Suite (e.g., Outlook, Excel, Word) or related software.
  • Familiar with using office equipment (e.g., computer, copier, etc.).
  • Professional telephone, verbal and written communication skills.
  • Able to work well under pressure and in a fast-paced environment.
  • Strong organizational and customer service skills.
  • Able to prioritize workload, perform under time constrains and multi-task.

WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Physical Requirements
While performing the duties of this position, the employee is regularly required to:
  • Talk/Hear: The person in this position frequently communicates with clients and team members regarding project information. Must be able to exchange accurate information in these situations.
  • Use hands/fingers to handle or feel objects, tools or controls: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • Stand or Sit: Must be able to remain in a stationary position 50% of the time.
  • Move: The person in this position needs to occasionally move about inside the office to access office machinery, project information, etc.
  • See/ Visual Acuity: Must have close vision, distance vision and the ability to focus to perform an activity, such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading at distances close to the eyes.
  • Must be able to lift to 50 pounds at times.

Working Conditions
Subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. The worker is not substantially exposed to adverse environmental conditions (such as in a typical office environment.) The noise level in the work environment is usually low to moderate.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

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