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It Help Desk Internship Jobs in Spring, TX (NOW HIRING)

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Siepe

IT Help Desk Tier 1

Houston, TX

We don't just serve the industry - we help modernize it! Siepe is profitable, privately held, and ... Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time Work Status: Hybrid Help Desk Support ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time Work Status: Hybrid Help Desk Support ...

RAE Security

Help Desk Technician/Dispatcher

Houston, TX · On-site

$19 - $25.75/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This ... Collaborate with other members of the IT team to identify and implement improvements to our support ...

Kforce Technology Staffing

Help Desk Lead

Houston, TX · On-site

Kforce has a client in Houston, TX that is seeking a Helpdesk Lead to oversee daily IT Helpdesk operations and ensure timely, high-quality technical support for employees, contractors, and field ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Qualifications Required Experience * 3-5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment. * Experience supporting: * Windows desktop ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Qualifications Required Experience * 3-5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment. * Experience supporting: * Windows desktop ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

Qualifications Required Experience * 3-5 years of IT help desk or technical support experience, preferably in a Managed Service Provider (MSP) environment. * Experience supporting: * Windows desktop ...

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It Help Desk Internship information

See Spring, TX salary details

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How much do it help desk internship jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it help desk internship in Spring, TX is $15.52, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $17.12 per hour, depending on experience, location, and employer.

What is an IT help desk internship?

An IT Help Desk Internship is a temporary, entry-level position where interns gain practical experience providing technical support to users within an organization. Interns assist with troubleshooting hardware and software issues, responding to service requests, and learning about IT systems and processes. This role is designed to help individuals develop foundational skills in information technology and customer service, often serving as a stepping stone to more advanced IT positions.

What are the key skills and qualifications needed to thrive as an IT help desk intern?

To thrive as an IT Help Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting, and strong communication skills, often supported by coursework in IT or related fields. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is highly valuable. Excellent problem-solving abilities, patience, and a customer-focused attitude help you stand out in this role. These skills ensure efficient technical support, positive user experiences, and build a foundation for growth in IT careers.

What are some common challenges IT help desk interns face during their internship, and how can they overcome them?

IT Help Desk interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating technical information to users with varying levels of expertise. To overcome these challenges, interns should actively seek guidance from experienced team members, utilize knowledge bases and documentation, and practice clear, patient communication. Embracing a proactive learning attitude and regularly reflecting on feedback can also help interns build confidence and improve their problem-solving skills throughout the internship.

What is the difference between It Help Desk Internship vs It Support Specialist?

AspectIt Help Desk InternshipIt Support Specialist
CredentialsTypically pursuing or recent graduate, some certifications helpfulRelevant certifications like CompTIA A+ often required
Work EnvironmentEntry-level, training-focused, often in corporate or tech companiesFull-time, technical support roles in various industries
ResponsibilitiesAssisting users, troubleshooting basic issues, learning IT systemsResolving technical issues, maintaining hardware/software, supporting users

The It Help Desk Internship is an entry-level, training-focused position ideal for those starting in IT, while the It Support Specialist is a full-time role requiring more experience and certifications. Both roles involve troubleshooting and user support but differ in scope and responsibility.

Can I get into IT Help Desk Internship with no experience?

IT Help Desk internships often accept candidates with little to no prior experience, focusing instead on basic technical skills, strong communication, and a willingness to learn. Relevant knowledge of operating systems, troubleshooting, and customer service can improve chances, and some internships may require or prefer foundational certifications like CompTIA A+.

What are the most commonly searched types of It Help Desk jobs in Spring, TX?

The most popular types of It Help Desk jobs in Spring, TX are:

What job categories do people searching It Help Desk Internship jobs in Spring, TX look for?

The top searched job categories for It Help Desk Internship jobs in Spring, TX are:

What cities near Spring, TX are hiring for It Help Desk Internship jobs?

Cities near Spring, TX with the most It Help Desk Internship job openings:

It Help Desk Internship jobs near you
Infographic showing various It Help Desk Internship job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $32,272 per year, or $15.5 per hour.

IT Help Desk Tier 1

Houston, TX • On-site

Siepe
Finance and Insurance • 1 - 10 employees
Learn more about Siepeexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Siepe is a fast-growing technology company headquartered in Dallas, TX - focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions - faster.
Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don't just serve the industry - we help modernize it!
Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits-we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you'll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose.
As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues. Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe.
We are currently seeking a customer service-focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.
We offer competitive compensation and benefits along with an opportunity to take ownership in a collaborative team environment. (Please note, unfortunately at this time we cannot offer visa sponsorship or relocation assistance.)
What You'll Be Doing
  • Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
  • Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
  • Install, configure, and support local desktop applications in a Windows based environment
  • Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
  • Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
  • Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
  • Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
  • Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
  • Managing and updating IT inventory
  • Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
  • Recommend and implement solutions that will help to propel Siepe's reputation as a high-quality IT services provider in the financial services space
  • Work closely with senior leadership on opportunities where technical expertise is required during the business development process

What You'll Bring
  • 2-3 years of previous IT support experience; MSP experience preferred
  • Excellent communication and interpersonal skills
  • Excellent attention to detail and time management
  • Expertise with ticketing system(s), time entry/management, and SLA-drive environments
  • In-depth knowledge of Microsoft operating systems is required
    • Expert level knowledge in supporting Windows 10 and 11 workstations
    • Working knowledge of Windows Server 2025, 2022, and 2019
  • Proficient in Microsoft Active Directory (traditional and Entra ID)
    • Create AD users, groups, and group policies with minimal guidance
    • Manage workstations in traditional domain and Entra ID
    • Manage file server shares and permissions
  • Knowledge and experience with Microsoft 365
    • Entra ID
    • SharePoint
    • Endpoint/Intune
    • Exchange Online
    • Teams
  • Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
  • Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
  • Experience supporting and setting up Microsoft 365 users, accounts, configurations
  • Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
  • Basic networking skills and infrastructure skills like:
    • Firewall configuration
    • Rule creation
    • Troubleshooting of network route and connectivity issues
    • Wireless network and access point setup and support
  • In-depth knowledge of supporting Excel and add-ins
  • Bloomberg application support experience
  • Software deployment experience
  • Cloud VOIP experience
  • Quickbooks support experience
  • Experience with Scripting - PowerShell and command line
  • Self-motivated, self-starter, and challenge-seeker

What We Offer
At Siepe, we don't just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they're designed to reward bold thinking, support personal development, and create space for meaningful connection whether you're growing your career, your skill set, or your impact.
Compensation & Financial Well-being:
- Competitive Compensation Packages, including Annual Performance-Based Bonuses
- 401(k) Retirement Plan with company match to support your long-term financial goals
- Employee Referral Program - earn rewards for helping us grow our talented team
Health & Insurance Benefits
- Comprehensive Health, Dental, Vision, and Life Insurance
- Flexible plans tailored to support individuals and families
Learning & Career Growth
- Annual investment in your Learning & Development goals
- On-the-job exposure to innovative technologies and financial strategies
- Growth opportunities in a collaborative, fast-paced environment that values continuous improvement
Time Off & Flexibility
- Flexible Time Off (FTO)
- Flexibility to recharge and maintain work-life balance
In-Office Perks & Culture
- Daily meal delivery allowance when working from the office
- Monthly Celebrations and Quarterly Offsite Events
- Annual Holiday Party to celebrate milestones and build team connection
- A vibrant, inclusive office culture that blends fun with purpose
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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