IT Help Desk
Orlando, FL · Remote
Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...
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IT Help Desk
Orlando, FL · Remote
Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando ...
IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...
IT Help Desk We are seeking a customer-focused and tech-savvy IT Help Desk Technician to join our growing team. In this role, you will serve as the first point of contact for employees experiencing ...
IT Help Desk
Dallas, TX · On-site
Caine & Weiner is a leading full-service Accounts Receivable Management and Debt Collection enterprise, and they are seeking an IT Help Desk Specialist to provide tier 1 and 2 support in a fast-paced ...
IT Help Desk
Dallas, TX · On-site
Caine & Weiner is a leading full-service Accounts Receivable Management and Debt Collection enterprise, and they are seeking an IT Help Desk Specialist to provide tier 1 and 2 support in a fast-paced ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
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IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
IT Help Desk
Cincinnati, OH · On-site
We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...
IT Help Desk
Rochester, NY · On-site
Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established ...
IT Help Desk
Rochester, NY · On-site
Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established ...
IT Help Desk
Carlsbad, NM · On-site
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
IT Help Desk
Carlsbad, NM · On-site
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
IT Help Desk
Carlsbad, NM · On-site
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
IT Help Desk
Carlsbad, NM · On-site
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
IT Help Desk
Carlsbad, NM · On-site
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
IT Help Desk
Carlsbad, NM · On-site
Tuknik Government Services, LLC a Koniag Government Services company , is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to ...
IT Help Desk Manager
Bethesda, MD · Hybrid
UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...
IT Help Desk Manager
Bethesda, MD · Hybrid
UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best.
IT Help Desk Technician
Jacksonville, FL · On-site
$37K - $50K/yr
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the best.
Position Summary NewAldaya Lifescapes is seeking a reliable, service oriented IT Help Desk Technician to provide first level technical support to staff across our organization. This role serves as ...
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Position Summary NewAldaya Lifescapes is seeking a reliable, service oriented IT Help Desk Technician to provide first level technical support to staff across our organization. This role serves as ...
IT Help Desk
Jupiter, FL · On-site
They are seeking an IT Help Desk technician to provide Level 1-2 support for applications and systems, troubleshoot issues, and manage user access and security rights. Responsibilities : • Provides ...
IT Help Desk
Jupiter, FL · On-site
They are seeking an IT Help Desk technician to provide Level 1-2 support for applications and systems, troubleshoot issues, and manage user access and security rights. Responsibilities : • Provides ...
IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...
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IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
IT Service Representative (IT Help Desk) Location: Atlanta, GA Job Type: Full-time | On-call rotation required Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance
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IT Service Representative (IT Help Desk) Location: Atlanta, GA Job Type: Full-time | On-call rotation required Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...
IT Help Desk
Salt Lake City, UT · On-site
$20 - $22/hr
IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best-practices
It Help Desk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do it help desk jobs pay per hour?
As of Jun 7, 2026, the average hourly pay for it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is the difference between It Help Desk vs Technical Support Specialist?
| Aspect | IT Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site, remote, or hybrid support roles |
| Industry Usage | IT service providers, corporate IT departments | Hardware/software vendors, IT service companies |
| Job Focus | Troubleshooting, user support, ticket management | Technical issue resolution, product support, troubleshooting |
Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.
What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?
To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.
What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?
IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.
What are IT Help Desk professionals?
IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
More about It Help Desk jobs
What cities are hiring for It Help Desk jobs? Cities with the most It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most It Help Desk jobs? States with the most job openings for It Help Desk jobs include:
What job categories do people searching It Help Desk jobs look for? The top searched job categories for It Help Desk jobs are:
Job description
Remote IT Help Desk / Service Desk Specialists — Federal Support
Our client is hiring IT Help Desk and Service Desk Specialists to support a federal technology service desk environment in Orlando, FL.
We are seeking customer-focused IT professionals with experience providing technical support in fast-paced help desk, service desk, or enterprise support environments. Candidates may be considered for multiple support levels based on experience, technical skills, schedule availability and role alignment.
Responsibilities
Provide technical support to end users by phone, email, chat, and ticketing system. Troubleshoot issues related to Windows, Microsoft 365, Active Directory, account access, VPN/remote access, hardware/software, web-based applications and network connectivity. Document incidents, escalate issues when needed and deliver professional customer support in a structured federal environment.
Required Qualifications
Must be a U.S. Citizen and able to pass a federal background investigation.
Experience in IT help desk, service desk, technical support, customer support or account support.
Strong troubleshooting, communication, documentation and customer service skills.
Experience with Windows, Microsoft Office / Microsoft 365, ticketing systems, account support or remote troubleshooting.
Must be open to schedule coverage in a 24x7x365 support environment.
Preferred Qualifications
Active Directory experience.
ServiceNow or other ITSM ticketing experience.
VPN, remote access, PIV/CAC, or smart card troubleshooting experience.
Federal, DHS, CBP or government service desk experience.
Bilingual English/Spanish skills are a plus.
CompTIA A+, Network+, Security+, HDI or related certifications are a plus.
Location: Ashburn, VA
Work Environment: Federal service desk / technical support
Schedule: Multiple shifts may be available; 24x7x365 coverage environment
Apply today to start in June!
About Teema
Sourced by ZipRecruiter
TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Litchfield Park, AZ, US