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Entry Level It Help Desk Jobs (NOW HIRING)

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk Part-Time Technician ...

Technologix

IT Help Desk - Part-Time

Ruston, LA

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students ... Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Harriscomputer

Job title: IT Help Desk Manager Location: On Site - Mobile, AL Duration: Full-Time Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Help Desk ...

Harris

Job title: IT Help Desk Manager Location: On Site - Mobile, AL Duration: Full-Time Altera Digital Health Managed Services located at Springhill Medical Center, Mobile AL. Position: IT Help Desk ...

Tactacam

IT Help Desk Technician

Billings, MT

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

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Entry Level It Help Desk information

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How much do entry level it help desk jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for entry level it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What jobs make 5000 a week without a degree?

Entry-level IT help desk roles typically do not pay $5,000 a week without experience or advanced certifications. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship, rather than entry-level IT positions. Most roles paying this much weekly income generally involve significant responsibility or commission-based earnings.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level IT help desk roles. Help desk technicians are still needed to handle complex issues, provide personalized support, and manage AI tools, making human skills essential in the field.

What is the easiest entry-level IT job?

An entry-level IT help desk technician is often considered one of the easiest IT jobs to start with, as it requires basic technical skills, customer service abilities, and knowledge of operating systems and troubleshooting tools. It typically involves providing support for hardware, software, and network issues, and may require certifications like CompTIA A+ to improve job prospects.

Can I get a helpdesk job with no experience?

Entry level IT Help Desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and good communication skills.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
More about Entry Level It Help Desk jobs
What cities are hiring for Entry Level It Help Desk jobs? Cities with the most Entry Level It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most Entry Level It Help Desk jobs? States with the most job openings for Entry Level It Help Desk jobs include:
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Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk Technician

IT Help Desk Technician

Stratix Systems Inc

Wyomissing, PA

Other

Posted 27 days ago

Job description

Description

Stratix Systems is growing and seeking an entry-level IT Help Desk Technician to join our team!


This is an incredible opportunity to join an innovative, growing industry leader and be an integral part of our dynamic team. Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance on standard commercial and proprietary computer applications. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements. We are looking for a calm, cool, and collected professional who provides exceptional customer service to both internal and external clients by being timely, professional, courteous, polite and process and detail-oriented. Consistent customer care, quality standards, and reporting requirements are core competencies of the position.


DUTIES AND RESPONSIBILITIES include, but are not limited to:


  • Provide comprehensive remote technical support services to Stratix clients
  • Take all steps to troubleshoot issues reported. Resolve issue or escalate appropriately.
  • Take all necessary steps to ensure customer satisfaction throughout the call
  • Create and submit detailed call logs documenting customer interactions in ConnectWise. Confirm and update customer profile information as needed
  • Follow all documented escalation procedures, including hand off times, for issues requiring intervention/escalation
  • Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
  • Maintain technical proficiency in all applications utilized by clients supported
  • Display a wide degree of creativity and latitude; Think independently and 'outside the box' for solutions.
  • Perform customer support related tasks and special projects as assigned by management
  • Liaise as necessary interdepartmentally to seek resolutions to all issues reported
  • Participate in client events, as appropriate (resource on site, client training, etc.)
  • Other duties as assigned

Requirements


  • Two-year college degree in computer science or information systems or Technical School, with up to two years related experience; or equivalent combination of education and experience is desired.
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Experience with ConnectWise a plus
  • Strong personal computer skills including electronic mail, record keeping, and internet applications such as Microsoft Office Suite are required
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

CERTIFICATES, LICENSES, REGISTRATIONS:


  • Professional certifications such as those offered by Microsoft, Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications would be ideal
  • A+ and Network+ certifications a huge plus
  • Must possess ability to continue to obtain relevant certifications and licenses
  • Valid PA Driver's License as the position may require occasional travel to clients' sites

Apply