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Help Desk Technician Level 2 Jobs (NOW HIRING)

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

TrovaSearch

Help Desk Technician- Level 1

Orlando, FL

$18.75 - $25.25/hr

Position Summary The Level I Help Desk Technician is the first point of contact for client support ... Escalate and coordinate repair and resolution of issues with Level II / III network technicians and ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Triage and escalate complex issues to Level 3 engineers when needed * Perform onboarding ...

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

... level 2, 3, and emergency calls to appropriate technical staff or outside vendor, as necessary. · Participate in the preparation of procedure manuals and documentation for end-user and help desk ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE ... This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of ...

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Suzor IT

Help Desk Technician

Broad Brook, CT · On-site

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

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Help Desk Technician Level 2 information

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How much do help desk technician level 2 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk technician level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk technician level 2 job description?

A Help Desk Technician Level 2 provides advanced technical support to end-users, troubleshooting hardware, software, and network issues that cannot be resolved at Level 1. They often handle escalated tickets, perform system diagnostics, and may assist with installations, configurations, and documentation, typically requiring knowledge of ticketing systems and remote support tools.

What are the responsibilities of a Help Desk Technician Level 2?

A Help Desk Technician Level 2 provides advanced technical support to users experiencing hardware, software, or network problems that cannot be resolved by Level 1 technicians. They troubleshoot more complex issues, escalate unresolved problems to higher-level IT staff if needed, and often assist with system setups, software installations, and user account management. Level 2 technicians also document solutions, contribute to knowledge bases, and may provide guidance to junior team members.

What is the difference between Help Desk Technician Level 2 vs Help Desk Technician Level 1?

AspectHelp Desk Technician Level 2Help Desk Technician Level 1
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically sufficient
Work EnvironmentHandles more complex issues, escalated ticketsHandles basic user issues, initial support
ResponsibilitiesDiagnoses advanced problems, supports network issuesResolves common hardware/software problems
Experience1-2 years or more in help desk rolesEntry-level, less experience required

Help Desk Technician Level 2 roles require more technical skills, certifications, and experience compared to Level 1. They handle complex issues and support escalated tickets, whereas Level 1 technicians focus on basic troubleshooting and user support. This distinction helps organizations ensure efficient problem resolution at different support levels.

What skills and qualifications are needed to thrive as a Help Desk Technician Level 2?

To excel as a Help Desk Technician Level 2, you need strong troubleshooting skills, knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist end users and collaborate with other IT staff. These skills ensure timely resolution of technical issues, minimize downtime, and improve overall user satisfaction.

What are common challenges faced by a Help Desk Technician Level 2, and how can they be effectively managed?

Help Desk Technician Level 2 professionals often encounter challenges such as handling escalated technical issues that require more in-depth troubleshooting, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are crucial for success in this role. Collaborating closely with Level 1 technicians and other IT teams also helps ensure swift resolution of issues and continuous learning, which can aid in professional growth.

What is help desk support level 2?

Help Desk Support Level 2 is a technical support role responsible for resolving more complex IT issues that cannot be handled by Level 1 technicians. It often requires advanced troubleshooting skills, knowledge of operating systems, hardware, and software, and may involve remote or on-site assistance, with certifications like CompTIA A+ or Network+ being beneficial.
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Help Desk Technician Level 2 jobs near you
Infographic showing various Help Desk Technician Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician (Level 1-2 Support)

pepperconstruction

Cincinnati, OH

Full-time

Posted 2 days ago

New

Job description

IT Help Desk Technician (Level 1–2 Support)

We are seeking a detailoriented, customerfocused IT Help Desk Technician to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloudbased tools. You’ll play a key role in managing identity and device security through Entra ID, supporting Microsoft Teams Rooms and AV systems, and maintaining a secure, efficient technical environment.

This position is based out of our Lockland, OH location with some travel to job sites.

Key Responsibilities

Support & Troubleshooting

  • Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
  • Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
  • Handle user onboarding/offboarding, including account setup and hardware provisioning.
  • Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
  • Deliver highquality, customerfocused support.

Advanced Support (Level 2)

  • Manage identity, security groups, and device access in Entra ID / Azure AD.
  • Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
  • Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
  • Support Egnyte file management, permissions, and sync issues.
  • Resolve networking issues (DNS, DHCP, IP configuration, switches, WiFi).
  • Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.
Required Skills & Experience
  • 3–5 years of IT support experience (Level 1 and Level 2).
  • Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
  • Experience supporting Microsoft Teams Rooms and AV hardware (required).
  • Strong customer service and communication skills.
  • Understanding of networking basics (IP, DNS, DHCP).
  • Experience with cloud filesharing platforms (Egnyte preferred).
  • Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
  • Experience with printer/peripheral troubleshooting and remote support tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft MD100/MD102 are a plus.
  • Ability to document processes and contribute to knowledge bases.
Soft Skills
  • Strong customer service orientation
  • Clear communicator able to explain technical solutions
  • Organized, detailoriented, and able to manage multiple priorities
  • Selfstarter with a collaborative mindset and willingness to learn

Apply