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Help Desk Technician Level 2 Jobs (NOW HIRING)

Onsite Computing

Level 2 Help Desk Technician

Corona, CA ยท On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA ยท On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

TrovaSearch

Help Desk Technician- Level 1

Orlando, FL ยท On-site

$18.75 - $25.25/hr

Position Summary The Level I Help Desk Technician is the first point of contact for client support ... Escalate and coordinate repair and resolution of issues with Level II / III network technicians and ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA ยท On-site

$58K - $72K/yr

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Triage and escalate complex issues to Level 3 engineers when needed * Perform onboarding ...

FAT Brands Inc

Help Desk Technician

Lexington, KY ยท On-site

$40K - $50K/yr

... level 2, 3, and emergency calls to appropriate technical staff or outside vendor, as necessary. ยท Participate in the preparation of procedure manuals and documentation for end-user and help desk ...

Suzor IT

Help Desk Technician

Lunenburg, MA ยท On-site

$22.50/hr

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA ยท On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

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All JobsHelp Desk Technician Level 2 Jobs

Help Desk Technician Level 2 information

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How much do help desk technician level 2 jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help desk technician level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a help desk technician level 2 job description?

A Help Desk Technician Level 2 provides advanced technical support to end-users, troubleshooting hardware, software, and network issues that cannot be resolved at Level 1. They often handle escalated tickets, perform system diagnostics, and may assist with installations, configurations, and documentation, typically requiring knowledge of ticketing systems and remote support tools.

What are the responsibilities of a Help Desk Technician Level 2?

A Help Desk Technician Level 2 provides advanced technical support to users experiencing hardware, software, or network problems that cannot be resolved by Level 1 technicians. They troubleshoot more complex issues, escalate unresolved problems to higher-level IT staff if needed, and often assist with system setups, software installations, and user account management. Level 2 technicians also document solutions, contribute to knowledge bases, and may provide guidance to junior team members.

What is the difference between Help Desk Technician Level 2 vs Help Desk Technician Level 1?

AspectHelp Desk Technician Level 2Help Desk Technician Level 1
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically sufficient
Work EnvironmentHandles more complex issues, escalated ticketsHandles basic user issues, initial support
ResponsibilitiesDiagnoses advanced problems, supports network issuesResolves common hardware/software problems
Experience1-2 years or more in help desk rolesEntry-level, less experience required

Help Desk Technician Level 2 roles require more technical skills, certifications, and experience compared to Level 1. They handle complex issues and support escalated tickets, whereas Level 1 technicians focus on basic troubleshooting and user support. This distinction helps organizations ensure efficient problem resolution at different support levels.

What skills and qualifications are needed to thrive as a Help Desk Technician Level 2?

To excel as a Help Desk Technician Level 2, you need strong troubleshooting skills, knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist end users and collaborate with other IT staff. These skills ensure timely resolution of technical issues, minimize downtime, and improve overall user satisfaction.

What are common challenges faced by a Help Desk Technician Level 2, and how can they be effectively managed?

Help Desk Technician Level 2 professionals often encounter challenges such as handling escalated technical issues that require more in-depth troubleshooting, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are crucial for success in this role. Collaborating closely with Level 1 technicians and other IT teams also helps ensure swift resolution of issues and continuous learning, which can aid in professional growth.

What is help desk support level 2?

Help Desk Support Level 2 is a technical support role responsible for resolving more complex IT issues that cannot be handled by Level 1 technicians. It often requires advanced troubleshooting skills, knowledge of operating systems, hardware, and software, and may involve remote or on-site assistance, with certifications like CompTIA A+ or Network+ being beneficial.
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What cities are hiring for Help Desk Technician Level 2 jobs? Cities with the most Help Desk Technician Level 2 job openings:
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What job categories do people searching Help Desk Technician Level 2 jobs look for? The top searched job categories for Help Desk Technician Level 2 jobs are:
Help Desk Technician Level 2 jobs near you
Infographic showing various Help Desk Technician Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Technician (Level II)

K2 Staffing

Dallas, TX

$19.75 - $26.75/hr

Full-time

Re-posted 8 days ago

Job description

Summary

A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.

Duties & Responsibilities

  • Technical Support & Troubleshooting

    • Provide advanced support for Windows 10/11 desktop environments

    • Troubleshoot and maintain Windows Server 2016 and 2019 systems

    • Diagnose and resolve networking and connectivity issues

    • Interpret system and event logs to identify root causes and implement solutions

    • Respond to and resolve escalated support tickets requiring deeper technical expertise

  • Systems Monitoring & Incident Response

    • Monitor RMM and alerting systems to proactively address performance or security concerns

    • Follow documented procedures to remediate alerts and system issues

  • User & Infrastructure Support

    • Manage new user setup, onboarding, and account provisioning

    • Install and configure network equipment and related infrastructure

    • Support LAN/WAN environments, including maintenance and troubleshooting

    • Deploy and support network hardware

  • Facility & Peripheral Systems Support

    • Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity

Qualifications & Requirements

  • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician

  • Experience with firewall and network administration, specifically SonicWall and/or Meraki

  • Working knowledge of troubleshooting desktops, servers, and network infrastructure

  • Strong customer service orientation with a professional and approachable demeanor

  • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly

  • Dependable and self-motivated with a strong sense of accountability

  • Eagerness to continue learning and expanding technical expertise

Employment Type: Full time Location: Dallas, TX