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Help Desk Technician Level 2 Jobs (NOW HIRING)

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that ... Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30. We ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... Provide Level 1 help desk support through phone, remote assistance, and onsite support

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

Help Desk Technicians combine technical expertise with customer service skills to diagnose ... Escalate complex issues to higher-level IT staff when necessary Required Skills and Qualifications

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues ... Help Desk Technician Qualifications * Active DoD Secret clearance * CompTIA Security+ certification

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are ... Maternity Leave Requirements Minimum of 2 years' experience in Information Technology, specifically ...

C3EL

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

... Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software ... Provide Tier I-II technical support for SIPR, NIPR, and CENTRIX environments. * Troubleshoot and ...

Partners Professional

Help Desk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Minimum of 3 years of IT support or help desk experience . * 2+ years of networking experience . * Strong troubleshooting skills across hardware, software, and basic networking. * Experience ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

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Help Desk Technician Level 2 information

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How much do help desk technician level 2 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk technician level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the responsibilities of a Help Desk Technician Level 2?

A Help Desk Technician Level 2 provides advanced technical support to users experiencing hardware, software, or network problems that cannot be resolved by Level 1 technicians. They troubleshoot more complex issues, escalate unresolved problems to higher-level IT staff if needed, and often assist with system setups, software installations, and user account management. Level 2 technicians also document solutions, contribute to knowledge bases, and may provide guidance to junior team members.

What skills and qualifications are needed to thrive as a Help Desk Technician Level 2?

To excel as a Help Desk Technician Level 2, you need strong troubleshooting skills, knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist end users and collaborate with other IT staff. These skills ensure timely resolution of technical issues, minimize downtime, and improve overall user satisfaction.

What are common challenges faced by a Help Desk Technician Level 2, and how can they be effectively managed?

Help Desk Technician Level 2 professionals often encounter challenges such as handling escalated technical issues that require more in-depth troubleshooting, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are crucial for success in this role. Collaborating closely with Level 1 technicians and other IT teams also helps ensure swift resolution of issues and continuous learning, which can aid in professional growth.

What is the difference between Help Desk Technician Level 2 vs Help Desk Technician Level 1?

AspectHelp Desk Technician Level 2Help Desk Technician Level 1
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically sufficient
Work EnvironmentHandles more complex issues, escalated ticketsHandles basic user issues, initial support
ResponsibilitiesDiagnoses advanced problems, supports network issuesResolves common hardware/software problems
Experience1-2 years or more in help desk rolesEntry-level, less experience required

Help Desk Technician Level 2 roles require more technical skills, certifications, and experience compared to Level 1. They handle complex issues and support escalated tickets, whereas Level 1 technicians focus on basic troubleshooting and user support. This distinction helps organizations ensure efficient problem resolution at different support levels.

What does a Help Desk Technician Level 2 do?

A Help Desk Technician Level 2 provides technical support to end-users by diagnosing and resolving hardware, software, and network issues. They often handle more complex problems than Level 1 technicians, utilize remote tools, and may document solutions for future reference.

What is a help desk technician level 2 job description?

A Help Desk Technician Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle more complex problems than Level 1 technicians, often using remote tools and diagnostic software, and may assist in documenting solutions and escalating unresolved issues. Strong communication skills, technical knowledge, and familiarity with ticketing systems are essential for this role.
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Help Desk Technician Level 2 jobs near you
Infographic showing various Help Desk Technician Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Rigil Corporation

Kings Bay, GA • On-site

$20 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Tuition assistance

Role: Help Desk Technician
About Rigil
Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.
Location: St Marys, GA/ Kings Bay, GA
Job Type: Full Time
Clearance: Secret
The Help Desk Technician will provide support services in IT security and business technologies.
Responsibilities: As a Help Desk Technician you will:
  • Provide immediate, real-time assistance in response to end-user questions and trouble reports.
  • Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
  • Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
  • Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
  • Other duties as assigned.

Qualifications:
  • High school diploma or GED required
  • 2+ years of related work experience
  • Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
  • Experience using Windows Deployment Services for client imaging
  • Must possess and maintain a valid U.S. driver's license
  • Secret clearance required

Knowledge, Skills and Abilities:
  • Ability to obtain a Top-Secret clearance
  • Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Rigil Corporation
About Rigil
We believe in a simple yet powerful idea: there's always a better way. A better way to innovate, build solutions, and serve those who support our nation. Since 2005, we've led with our vision to make life better through cutting-edge technology that lasts. Today, we design and deliver meaningful solutions for federal agencies, combining proven expertise with emerging tech. Our approach is responsible and forward-thinking. We integrate artificial intelligence (AI) and machine learning (ML) into our products and processes with care, ensuring transparency, security, and ethical use. Every solution we create is built to empower missions, enhance efficiency, and stand the test of time. Better tech is more than just innovation. It's trust. It's impact. It's sustainable.
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