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At&T Help Desk Jobs (NOW HIRING)

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMVbuilding along ... They can teach the IT, but the candidate either will have or doesn't have people and customer ...

LESLIES POOLMART INC

Help Desk Specialist

Phoenix, AZ · Hybrid

Note: This position is based at our corporate office in Phoenix, AZ, and follows a hybrid work ... T. staff based on priority, and monitor status of open work orders. Work with retail stores to ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

The world can't wait. You Have: * Experience providing Help Desk support in a high-demand and fast ... Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ... At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and ...

Central Peninsula Hospital

Help Desk Technician

Soldotna, AK · On-site

$21.75 - $29.50/hr

At the entry level, Help Desk Technicians contribute independently to End-User Computing support activities, service request fulfillment, incident response, customer support, basic identity and ...

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All JobsAt&T Help Desk Jobs

At T Help Desk information

See salary details

$12

$23

$33

How much do at&t help desk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for at&t help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How much does AT&T work from home pay?

AT&T help desk positions that can be performed remotely typically pay between $12 and $20 per hour, depending on experience and location. These roles often require customer service skills and familiarity with troubleshooting tools, with schedules that may include evening or weekend shifts.

What jobs can I get with AT&T?

With AT&T, you can pursue roles such as help desk technician, customer service representative, network technician, sales associate, or IT support specialist. These positions often require technical skills, communication abilities, and sometimes certifications like CompTIA or Cisco. Opportunities are available in retail stores, call centers, and technical support centers.

What are some common challenges faced by AT&T Help Desk professionals, and how are they typically addressed?

AT&T Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and communicating solutions clearly to customers with varying levels of technical knowledge. To address these challenges, team members receive ongoing technical training, utilize knowledge bases and ticketing systems, and collaborate closely with technical specialists and supervisors. The work environment emphasizes teamwork, continuous learning, and effective communication to ensure quick resolution of customer issues and a positive service experience.

Is AT&T customer service a good job?

The AT&T Help Desk role involves assisting customers with technical issues, requiring good communication skills and knowledge of telecommunications systems. It is generally considered a stable customer service position with opportunities for skill development, though job satisfaction can vary based on individual preferences and work environment. Factors such as shift schedules and performance expectations are also relevant to the role.

Does AT&T have entry level jobs?

AT&T offers entry-level positions, including help desk roles, which typically require basic technical skills and customer service abilities. These jobs often provide on-the-job training and may require a high school diploma or equivalent. They are suitable for individuals seeking to start a career in telecommunications or IT support.

What are the key skills and qualifications needed to thrive as an AT&T Help Desk professional, and why are they important?

To thrive as an AT&T Help Desk professional, you need strong troubleshooting abilities, customer service skills, and a foundational understanding of networking and telecommunications, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and knowledge of AT&T’s specific products and services are commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively address customer concerns and resolve technical issues. These skills are vital for delivering efficient support, maintaining customer satisfaction, and ensuring seamless service operations.

What is an AT&T Help Desk?

An AT&T Help Desk is a customer support service provided by AT&T to assist customers with issues related to AT&T products and services, such as internet, wireless plans, TV, and phone. Help Desk representatives help troubleshoot technical problems, answer billing questions, and guide customers through service setup or changes. The Help Desk can be accessed by phone, online chat, or through AT&T’s online support portal. Their goal is to resolve issues quickly and provide a positive customer experience.

What is the difference between At&T Help Desk vs Customer Support Specialist?

AspectAt&T Help DeskCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentCall centers, technical support centers, remote or on-siteCall centers, retail stores, remote or on-site
Industry UsageTelecommunications, IT servicesRetail, telecommunications, service industries
Job FocusTechnical troubleshooting, network issues, product supportCustomer inquiries, product information, issue resolution

At&T Help Desk roles focus on technical support within the telecommunications industry, requiring technical skills and certifications. Customer Support Specialists handle general customer inquiries and support, often in retail or service settings. While both roles involve assisting customers, the At&T Help Desk emphasizes technical troubleshooting, whereas Customer Support Specialists focus on customer service and product information.

More about At T Help Desk jobs
What cities are hiring for At&T Help Desk jobs? Cities with the most At&T Help Desk job openings:
What states have the most At&T Help Desk jobs? States with the most job openings for At&T Help Desk jobs include:
What job categories do people searching At&T Help Desk jobs look for? The top searched job categories for At&T Help Desk jobs are:
At T Help Desk jobs near you
Infographic showing various At&T Help Desk job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
I.T. Help Desk Technician

I.T. Help Desk Technician

Emery & Webb Insurance

Fishkill, NY • On-site

$35K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

The Entry-Level IT Help Desk Technician provides first-line technical support to employees by troubleshooting hardware, software, and network-related issues. This role serves as the primary point of contact for IT support requests and is responsible for delivering excellent customer service while resolving technical problems in a timely manner.

Key Responsibilities

  • Respond to help desk tickets, phone calls, emails, and walk-up requests for technical assistance.
  • Troubleshoot and resolve basic hardware, software, printer, and network connectivity issues.
  • Set up, configure, and deploy desktop computers, laptops, mobile devices, and peripherals.
  • Install, update, and maintain software applications and operating systems.
  • Create, modify, and disable user accounts in Active Directory, Microsoft 365, or other business systems.
  • Document support requests, troubleshooting steps, and resolutions within the ticketing system.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Assist with onboarding and offboarding activities, including equipment setup and user access management.
  • Provide end-user training and guidance on common technology issues and best practices.
  • Maintain inventory records of IT equipment and software licenses.
  • Support cybersecurity initiatives by enforcing company security policies and reporting potential threats.

Required Qualifications

  • High school diploma or equivalent required; Associate's degree in Information Technology, Computer Science, or related field preferred.
  • Basic understanding of Windows operating systems and Microsoft Office applications.
  • Familiarity with computer hardware, printers, and mobile devices.
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation and ability to work with users of varying technical skill levels.
  • Ability to prioritize tasks and manage multiple support requests.
  • Willingness to learn new technologies and processes.

Preferred Qualifications

  • CompTIA A+, Network+, or similar entry-level IT certification.
  • Experience through internships, coursework, volunteer work, or personal technology projects.
  • Familiarity with Microsoft 365, Active Directory, and ticketing systems.
  • Basic knowledge of networking concepts, including TCP/IP, DNS, and Wi-Fi connectivity.

Key Competencies

  • Customer Service
  • Technical Troubleshooting
  • Communication
  • Attention to Detail
  • Teamwork
  • Time Management
  • Adaptability
  • Problem Solving

Physical Requirements

  • Ability to lift and move computer equipment up to 25 pounds.
  • Ability to sit, stand, and work at a computer for extended periods.
  • Occasional travel between office locations may be required.

Company Description

About Emery & Webb:
Now a fifth generation family insurance business, we are much larger today than when we started over 130 years ago. Today our family is represented by five offices and over 100 trained insurance professionals serving our clients throughout the Hudson River Valley in New York, New England, New Jersey, Pennsylvania and across the entire United States.
Our approach is to listen first, then present our clients with the best options for their insurance programs. We are deeply committed to providing our clients insurance coverage with integrity. This is the foremost priority of our organization: integrity based on expert advice, custom coverage, competitive prices, and prompt, courteous claims service. Our clients' satisfaction and protection is the measure of our success.