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At&T Help Desk Jobs (NOW HIRING)

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

The Help Desk Specialist will provide local and remote Technical Support Services for end user ... Culture isn't something you talk about. It's something you do. JST is committed to creating a ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

The Help Desk Specialist will provide local and remote Technical Support Services for end user ... Culture isn't something you talk about. It's something you do. JST is committed to creating a ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMVbuilding along ... They can teach the IT, but the candidate either will have or doesn't have people and customer ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests ...

LESLIES POOLMART INC

Help Desk Specialist

Phoenix, AZ · Hybrid

Note: This position is based at our corporate office in Phoenix, AZ, and follows a hybrid work ... T. staff based on priority, and monitor status of open work orders. Work with retail stores to ...

The Dirks Group

Help Desk

Wausau, WI · On-site

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests ...

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests ...

FastTek

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are ...

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At T Help Desk information

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$12

$23

$33

How much do at&t help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for at&t help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an AT&T Help Desk?

An AT&T Help Desk is a customer support service provided by AT&T to assist customers with issues related to AT&T products and services, such as internet, wireless plans, TV, and phone. Help Desk representatives help troubleshoot technical problems, answer billing questions, and guide customers through service setup or changes. The Help Desk can be accessed by phone, online chat, or through AT&T’s online support portal. Their goal is to resolve issues quickly and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as an AT&T Help Desk professional?

To thrive as an AT&T Help Desk professional, you need strong troubleshooting abilities, customer service skills, and a foundational understanding of networking and telecommunications, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and knowledge of AT&T’s specific products and services are commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively address customer concerns and resolve technical issues. These skills are vital for delivering efficient support, maintaining customer satisfaction, and ensuring seamless service operations.

What are some common challenges faced by AT&T Help Desk professionals, and how are they typically addressed?

AT&T Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and communicating solutions clearly to customers with varying levels of technical knowledge. To address these challenges, team members receive ongoing technical training, utilize knowledge bases and ticketing systems, and collaborate closely with technical specialists and supervisors. The work environment emphasizes teamwork, continuous learning, and effective communication to ensure quick resolution of customer issues and a positive service experience.

What is the difference between At&T Help Desk vs Customer Support Specialist?

AspectAt&T Help DeskCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentCall centers, technical support centers, remote or on-siteCall centers, retail stores, remote or on-site
Industry UsageTelecommunications, IT servicesRetail, telecommunications, service industries
Job FocusTechnical troubleshooting, network issues, product supportCustomer inquiries, product information, issue resolution

At&T Help Desk roles focus on technical support within the telecommunications industry, requiring technical skills and certifications. Customer Support Specialists handle general customer inquiries and support, often in retail or service settings. While both roles involve assisting customers, the At&T Help Desk emphasizes technical troubleshooting, whereas Customer Support Specialists focus on customer service and product information.

Does AT&T have entry level jobs?

AT&T offers entry-level positions, including help desk roles, which typically require basic technical skills and customer service experience. These jobs often provide on-the-job training and may be suitable for candidates with limited work experience seeking to start a career in telecommunications or IT support.
More about At T Help Desk jobs

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What states have the most At&T Help Desk jobs?

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What job categories do people searching At&T Help Desk jobs look for?

The top searched job categories for At&T Help Desk jobs are:

At T Help Desk jobs near you
Infographic showing various At&T Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

I.T. Help Desk Technician

Emery & Webb Insurance

Fishkill, NY • On-site

$35K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Job description

The Entry-Level IT Help Desk Technician provides first-line technical support to employees by troubleshooting hardware, software, and network-related issues. This role serves as the primary point of contact for IT support requests and is responsible for delivering excellent customer service while resolving technical problems in a timely manner.

Key Responsibilities

  • Respond to help desk tickets, phone calls, emails, and walk-up requests for technical assistance.
  • Troubleshoot and resolve basic hardware, software, printer, and network connectivity issues.
  • Set up, configure, and deploy desktop computers, laptops, mobile devices, and peripherals.
  • Install, update, and maintain software applications and operating systems.
  • Create, modify, and disable user accounts in Active Directory, Microsoft 365, or other business systems.
  • Document support requests, troubleshooting steps, and resolutions within the ticketing system.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Assist with onboarding and offboarding activities, including equipment setup and user access management.
  • Provide end-user training and guidance on common technology issues and best practices.
  • Maintain inventory records of IT equipment and software licenses.
  • Support cybersecurity initiatives by enforcing company security policies and reporting potential threats.

Required Qualifications

  • High school diploma or equivalent required; Associate's degree in Information Technology, Computer Science, or related field preferred.
  • Basic understanding of Windows operating systems and Microsoft Office applications.
  • Familiarity with computer hardware, printers, and mobile devices.
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation and ability to work with users of varying technical skill levels.
  • Ability to prioritize tasks and manage multiple support requests.
  • Willingness to learn new technologies and processes.

Preferred Qualifications

  • CompTIA A+, Network+, or similar entry-level IT certification.
  • Experience through internships, coursework, volunteer work, or personal technology projects.
  • Familiarity with Microsoft 365, Active Directory, and ticketing systems.
  • Basic knowledge of networking concepts, including TCP/IP, DNS, and Wi-Fi connectivity.

Key Competencies

  • Customer Service
  • Technical Troubleshooting
  • Communication
  • Attention to Detail
  • Teamwork
  • Time Management
  • Adaptability
  • Problem Solving

Physical Requirements

  • Ability to lift and move computer equipment up to 25 pounds.
  • Ability to sit, stand, and work at a computer for extended periods.
  • Occasional travel between office locations may be required.

Company Description

About Emery & Webb:

Now a fifth generation family insurance business, we are much larger today than when we started over 130 years ago. Today our family is represented by five offices and over 100 trained insurance professionals serving our clients throughout the Hudson River Valley in New York, New England, New Jersey, Pennsylvania and across the entire United States.

Our approach is to listen first, then present our clients with the best options for their insurance programs. We are deeply committed to providing our clients insurance coverage with integrity. This is the foremost priority of our organization: integrity based on expert advice, custom coverage, competitive prices, and prompt, courteous claims service. Our clients' satisfaction and protection is the measure of our success.