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At&T Help Desk Jobs in Texas (NOW HIRING)

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... BEAR Technologies reserves the right to add, change, amend, or delete portions of this at any time ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... BEAR Technologies reserves the right to add, change, amend, or delete portions of this at any time ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned ... Strong at honest analysis, and finding hidden answers to problems. Strong customer service ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

We have professionals on board at locations in the United States, Canada, Europe, India, Africa and ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

We have professionals on board at locations in the United States, Canada, Europe, India, Africa and ... Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ...

AutoSavvy

Help Desk III

San Antonio, TX · On-site

$18 - $24.25/hr

AutoSavvy At AutoSavvy, we take pride in fostering career growth and promoting from within. With 2 ... Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ...

AutoSavvy

Help Desk III

San Antonio, TX

$18 - $24.25/hr

AutoSavvy At AutoSavvy, we take pride in fostering career growth and promoting from within. With 2 ... Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ...

Leidos

Help Desk Specialist

San Antonio, TX · On-site

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Help Desk Specialist

San Antonio, TX

$59K - $106K/yr

Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

krg technology inc

Help desk

San Antonio, TX

$18 - $24.25/hr

Company Description Vignesh C KRG Technologies Inc. 25000 | Avenue Stanford | Suite # 243 | Valencia, CA 91355 Phone : 661-367-8000 EXT- 405 | vignesh.c at krgtech.com Rotational Shift 5-7 yrs exp ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

At least 1 year of experience in help desk, desktop support, or technical support roles. * Working knowledge of Windows 10 and general Microsoft Windows support. * Experience supporting Microsoft 365 ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Backed by our recent $150M in Series B funding and valuation at $1.275B , Curative is scaling ... Position Summary We are seeking a Senior Help Desk Technician with strong operational and ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Backed by our recent $150M in Series B funding and valuation at $1.275B , Curative is scaling ... Position Summary We are seeking a Senior Help Desk Technician with strong operational and ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

Backed by our recent $150M in Series B funding and valuation at $1.275B , Curative is scaling ... Position Summary We are seeking a Senior Help Desk Technician with strong operational and ...

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All JobsAt&T Help Desk JobsAt&T Help Desk Jobs in Texas

At T Help Desk information

See Texas salary details

$11

$21

$31

How much do at&t help desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for at&t help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is an AT&T Help Desk?

An AT&T Help Desk is a customer support service provided by AT&T to assist customers with issues related to AT&T products and services, such as internet, wireless plans, TV, and phone. Help Desk representatives help troubleshoot technical problems, answer billing questions, and guide customers through service setup or changes. The Help Desk can be accessed by phone, online chat, or through AT&T’s online support portal. Their goal is to resolve issues quickly and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as an AT&T Help Desk professional?

To thrive as an AT&T Help Desk professional, you need strong troubleshooting abilities, customer service skills, and a foundational understanding of networking and telecommunications, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and knowledge of AT&T’s specific products and services are commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively address customer concerns and resolve technical issues. These skills are vital for delivering efficient support, maintaining customer satisfaction, and ensuring seamless service operations.

What are some common challenges faced by AT&T Help Desk professionals, and how are they typically addressed?

AT&T Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and communicating solutions clearly to customers with varying levels of technical knowledge. To address these challenges, team members receive ongoing technical training, utilize knowledge bases and ticketing systems, and collaborate closely with technical specialists and supervisors. The work environment emphasizes teamwork, continuous learning, and effective communication to ensure quick resolution of customer issues and a positive service experience.

What is the difference between At&T Help Desk vs Customer Support Specialist?

AspectAt&T Help DeskCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentCall centers, technical support centers, remote or on-siteCall centers, retail stores, remote or on-site
Industry UsageTelecommunications, IT servicesRetail, telecommunications, service industries
Job FocusTechnical troubleshooting, network issues, product supportCustomer inquiries, product information, issue resolution

At&T Help Desk roles focus on technical support within the telecommunications industry, requiring technical skills and certifications. Customer Support Specialists handle general customer inquiries and support, often in retail or service settings. While both roles involve assisting customers, the At&T Help Desk emphasizes technical troubleshooting, whereas Customer Support Specialists focus on customer service and product information.

Does AT&T have entry level jobs?

AT&T offers entry-level positions, including help desk roles, which typically require basic technical skills and customer service experience. These jobs often provide on-the-job training and may be suitable for candidates with limited work experience seeking to start a career in telecommunications or IT support.

What are popular job titles related to At&T Help Desk jobs in Texas?

For At&T Help Desk jobs in Texas, the most frequently searched job titles are:

What job categories do people searching At&T Help Desk jobs in Texas look for?

The top searched job categories for At&T Help Desk jobs in Texas are:

What cities in Texas are hiring for At&T Help Desk jobs?

Cities in Texas with the most At&T Help Desk job openings:

At T Help Desk jobs near you
Infographic showing various At&T Help Desk job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

Help Desk Technician

Plano, TX • On-site

Bear Technologies
See more jobs at Bear Technologiesexternal

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

We're seeking a highly motivated and technically skilled Help Desk Technician to join our MSP. The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous service improvement. The ideal candidate will be the first line of contact for end-users experiencing technical issues, providing expert troubleshooting, prompt resolution, and clear communication. This role demands a customer-focused mindset, excellent problem-solving abilities, and the capacity to work effectively under pressure. If you thrive in a fast-paced environment, love tackling intricate technical issues, and have a track record of providing outstanding customer service, we want to hear from you!
Responsibilities:
  • Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.
  • Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms.
  • Set up and configure desktops, laptops, mobile devices, printers, and peripherals.
  • Manage user accounts, permissions, and access rights using Active Directory and Office 365.
  • Escalate complex issues to Tier 2 support or relevant departments as needed.
  • Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows.
  • Document and maintain accurate records of support interactions and solutions.
  • Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.

Qualifications:
  • 5+ years of proven experience in a help desk or equivalent technical support role.
  • In-depth knowledge of Windows operating system.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Strong proficiency in diagnosing and troubleshooting hardware and software issues.
  • Exceptional problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Relevant certifications such as CompTIA Tech+, HDI Customer Service Representative (HDI-CSR), Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900), Microsoft Azure Fundamentals (AZ-900)

Benefits: Medical/Dental/Vision/Retirement Plan
Required & Preferred Qualifications (if applicable):
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.
This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.

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