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Help Desk Hospital Jobs in Texas (NOW HIRING)

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Becker's Hospital Review 150 Top Places to Work in Healthcare 2025 * Newsweek's Americas Greatest ...

Help Desk Technician

Fort Worth, TX · On-site

$18 - $24.25/hr

Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Hospital Indemnity * Accident Coverage * Pet Care Plan * Legal Insurance Yesway is proud to be an ...

New

... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical ... Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax ...

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical ... Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax ...

Description: IT Lead for our rural hospital. This role combines technical leadership with direct help desk support to hospital staff. The ideal candidate will lead IT operations while actively ...

Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

Familiar with Service Desk support methodology What Would Be Nice To Have: * CompTIA A ... Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal ...

Familiar with Service Desk support methodology What Would Be Nice To Have: * CompTIA A ... Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal ...

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance. * Employee ...

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Help Desk Hospital information

See Texas salary details

$11

$21

$31

How much do help desk hospital jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk hospital in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is a help desk hospital?

A Help Desk Hospital job involves providing technical support to hospital staff, helping them resolve IT-related issues such as software problems, hardware failures, and network connectivity. Employees in this role assist with troubleshooting, system access, and ensuring that hospital technology operates smoothly to support patient care. They may work via phone, email, or in-person to address issues efficiently. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the help desk hospital position, and why are they important?

To thrive as a Help Desk Hospital professional, you need a solid understanding of IT troubleshooting, healthcare software systems, and hospital workflows, often supported by a degree or IT certifications such as CompTIA A+. Familiarity with electronic health records (EHR) platforms, ticketing systems like ServiceNow, and remote support tools is highly valuable. Excellent communication, patience, and problem-solving skills set outstanding candidates apart in this role. These abilities are crucial for maintaining efficient hospital operations and ensuring healthcare staff can reliably access essential technology.

What are some typical challenges faced by help desk hospital staff, and how can they be managed effectively?

Help Desk Hospital staff often encounter challenges such as resolving urgent technical issues under tight deadlines, supporting healthcare professionals who may have varying levels of tech expertise, and prioritizing multiple requests during peak hours. It’s important to remain calm and organized, use effective communication to clarify issues, and leverage troubleshooting documentation and team support. Many professionals find success by staying updated on hospital-specific software, regularly participating in training, and proactively collaborating with clinical teams. These strategies help minimize downtime and enhance the user experience for medical staff.

What are the most commonly searched types of Help Desk Hospital jobs in Texas?

The most popular types of Help Desk Hospital jobs in Texas are:

What job categories do people searching Help Desk Hospital jobs in Texas look for?

The top searched job categories for Help Desk Hospital jobs in Texas are:

What cities in Texas are hiring for Help Desk Hospital jobs?

Cities in Texas with the most Help Desk Hospital job openings:

Infographic showing various Help Desk Hospital job openings in Texas as of August 2026, with employment types broken down into 58% Full Time, 19% Part Time, and 23% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

HELP DESK ANALYST

Dallas, TX • On-site

$20.25 - $27.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Hours of Work :
Monday - Friday
Days Of Week :
8a - 4:30p
Work Shift :
Job Description :
Your Job:
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements:
• High School Diploma or Equivalent required.
• Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
• Related technical school or military experience accepted.
• Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
• 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
• Previous experience in Healthcare Information Services preferred.
• Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
• Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
• Customer service oriented with demonstrated skills in service recovery.
• Ability to work any hours to support 24 × 7 operations.
• Availability to travel between campuses
Your Job Responsibilities:
• Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
• Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
• Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
• Maintain highly accurate trouble ticket entries in the Help Desk software system
• Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
  • Great Place to Work Certified 2026-2027
  • Glassdoor's Best Places to Work 2025 & 2026
  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
  • TIME's Best Companies for Future Leaders 2025 & 2026
  • Newsweek's America's Most Admired Workplaces 2026
  • Glassdoor's Best-Led Companies 2025
  • Fortune Best Workplaces in Health Care 2025
  • Military Friendly Gold Employer 2025
  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
  • Newsweek's Americas Greatest Workplaces 2025