Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Becker's Hospital Review 150 Top Places to Work in Healthcare 2025 * Newsweek's Americas Greatest ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Becker's Hospital Review 150 Top Places to Work in Healthcare 2025 * Newsweek's Americas Greatest ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Becker's Hospital Review 150 Top Places to Work in Healthcare 2025 * Newsweek's Americas Greatest ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Becker's Hospital Review 150 Top Places to Work in Healthcare 2025 * Newsweek's Americas Greatest ...
Fort Worth, TX · On-site
$18 - $24.25/hr
Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Hospital Indemnity * Accident Coverage * Pet Care Plan * Legal Insurance Yesway is proud to be an ...
Fort Worth, TX · On-site
$18 - $24.25/hr
Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Hospital Indemnity * Accident Coverage * Pet Care Plan * Legal Insurance Yesway is proud to be an ...
$18 - $24.25/hr
Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Hospital Indemnity * Accident Coverage * Pet Care Plan * Legal Insurance Yesway is proud to be an ...
$18 - $24.25/hr
Triage, own, and resolve Tier 1 Service Desk Incidents and requests via our ServiceNow ticketing ... Hospital Indemnity * Accident Coverage * Pet Care Plan * Legal Insurance Yesway is proud to be an ...
A hospital is only as good as its employees. That's why we're looking for professionals who are ... Help Desk Operator Position Summary: Coordinates the IS Help Desk and service calls from users.
A hospital is only as good as its employees. That's why we're looking for professionals who are ... Help Desk Operator Position Summary: Coordinates the IS Help Desk and service calls from users.
A hospital is only as good as its employees. That's why we're looking for professionals who are ... Help Desk Operator Position Summary: Coordinates the IS Help Desk and service calls from users.
A hospital is only as good as its employees. That's why we're looking for professionals who are ... Help Desk Operator Position Summary: Coordinates the IS Help Desk and service calls from users.
Dallas, TX · On-site
Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...
Dallas, TX · On-site
Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...
Houston, TX · On-site
$52 - $72/hr
Nutex Health is seeking an *IT Help Desk Specialist* to serve as a key front-line IT resource for company employees and company-owned hospitals, helping ensure reliable access to hardware, software ...
Houston, TX · On-site
$52 - $72/hr
Nutex Health is seeking an *IT Help Desk Specialist* to serve as a key front-line IT resource for company employees and company-owned hospitals, helping ensure reliable access to hardware, software ...
This is a remote position. As a participating hospital of Ernest Health, we offer robust ... Prior Help Desk/Service Desk Support experience required. * Windows Laptop or Desktop support ...
This is a remote position. As a participating hospital of Ernest Health, we offer robust ... Prior Help Desk/Service Desk Support experience required. * Windows Laptop or Desktop support ...
Wichita Falls, TX · On-site
$16.50 - $21/hr
Experience in a healthcare or hospital communications environment. * Exposure to scripting or basic ... Creates, updates, and tracks service desk tickets in ServiceNow, ensuring accurate documentation ...
Wichita Falls, TX · On-site
$16.50 - $21/hr
Experience in a healthcare or hospital communications environment. * Exposure to scripting or basic ... Creates, updates, and tracks service desk tickets in ServiceNow, ensuring accurate documentation ...
Wichita Falls, TX · On-site
$16.50 - $21.25/hr
Experience in a healthcare or hospital communications environment. * Exposure to scripting or basic ... Creates, updates, and tracks service desk tickets in ServiceNow, ensuring accurate documentation ...
Wichita Falls, TX · On-site
$16.50 - $21.25/hr
Experience in a healthcare or hospital communications environment. * Exposure to scripting or basic ... Creates, updates, and tracks service desk tickets in ServiceNow, ensuring accurate documentation ...
$24 - $25/hr
Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Quick apply
$24 - $25/hr
Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
$24 - $25/hr
Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
$24 - $25/hr
Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Mccamey, TX · On-site
Description: IT Lead for our rural hospital. This role combines technical leadership with direct help desk support to hospital staff. The ideal candidate will lead IT operations while actively ...
Mccamey, TX · On-site
Description: IT Lead for our rural hospital. This role combines technical leadership with direct help desk support to hospital staff. The ideal candidate will lead IT operations while actively ...
$24 - $25/hr
Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
$24 - $25/hr
Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Carrollton, TX · On-site
$24 - $25/hr
Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Quick apply
Carrollton, TX · On-site
$24 - $25/hr
Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills ... Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Irving, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Irving, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Irving, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Irving, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Irving, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Irving, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Irving, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
Irving, TX · Hybrid
$16.25 - $18/hr
... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...
$11.87 - $13.66
2% of jobs
$13.66 - $15.45
6% of jobs
$15.45 - $17.24
12% of jobs
$17.75 is the 25th percentile. Wages below this are outliers.
$17.24 - $19.04
17% of jobs
The median wage is $20.47 / hr.
$19.04 - $20.83
16% of jobs
$20.83 - $22.62
16% of jobs
$23.52 is the 75th percentile. Wages above this are outliers.
$22.62 - $24.41
12% of jobs
$24.41 - $26.20
7% of jobs
$26.20 - $27.99
6% of jobs
$27.99 - $29.79
3% of jobs
$29.79 - $31.58
2% of jobs
$11
$21
$31
A Help Desk Hospital job involves providing technical support to hospital staff, helping them resolve IT-related issues such as software problems, hardware failures, and network connectivity. Employees in this role assist with troubleshooting, system access, and ensuring that hospital technology operates smoothly to support patient care. They may work via phone, email, or in-person to address issues efficiently. Strong communication and problem-solving skills are essential for success in this position.
To thrive as a Help Desk Hospital professional, you need a solid understanding of IT troubleshooting, healthcare software systems, and hospital workflows, often supported by a degree or IT certifications such as CompTIA A+. Familiarity with electronic health records (EHR) platforms, ticketing systems like ServiceNow, and remote support tools is highly valuable. Excellent communication, patience, and problem-solving skills set outstanding candidates apart in this role. These abilities are crucial for maintaining efficient hospital operations and ensuring healthcare staff can reliably access essential technology.
Help Desk Hospital staff often encounter challenges such as resolving urgent technical issues under tight deadlines, supporting healthcare professionals who may have varying levels of tech expertise, and prioritizing multiple requests during peak hours. It’s important to remain calm and organized, use effective communication to clarify issues, and leverage troubleshooting documentation and team support. Many professionals find success by staying updated on hospital-specific software, regularly participating in training, and proactively collaborating with clinical teams. These strategies help minimize downtime and enhance the user experience for medical staff.
The most popular types of Help Desk Hospital jobs in Texas are:
For Help Desk Hospital jobs in Texas, the most frequently searched job titles are:
The top searched job categories for Help Desk Hospital jobs in Texas are:
Cities in Texas with the most Help Desk Hospital job openings:
$20.25 - $27.75/hr
Full-time
Re-posted 13 days ago
Hours of Work :
Monday - FridayDays Of Week :
8a - 4:30pWork Shift :
Job Description :
Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health SystemYour Job Requirements: High School Diploma or Equivalent required. Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred. Related technical school or military experience accepted. Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications. 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment Previous experience in Healthcare Information Services preferred. Ability to effectively communicate in English, both written and verbally, with technical and non-technical users. Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems. Customer service oriented with demonstrated skills in service recovery. Ability to work any hours to support 24 7 operations. Availability to travel between campuses Your Job Responsibilities: Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service.This includesthe utilizationof collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.) Maintain Help Desk operator performance SLA quotas.This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. Maintain highly accurate trouble ticket entries in the Help Desk software system Participate in training programs to address the shifting application support needs of the help desk.This includes participation with the End User Tech team for rounding and departmental support.Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
Great Place to Work Certified2026-2027
Glassdoor's Best Places to Work 2025 & 2026
Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma2026
TIME's Best Companies for Future Leaders 2025 & 2026
Newsweek's America's Most Admired Workplaces 2026
Glassdoor's Best-Led Companies 2025
Fortune Best Workplaces in Health Care 2025
Military Friendly Gold Employer 2025
Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
Newsweek's Americas Greatest Workplaces 2025
