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Remote Help Desk Hospital Jobs in Texas (NOW HIRING)

Mytech Partners

Service Desk Technician II

Austin, TX · On-site +1

$50K - $80K/yr

Availability for on call responsibilities for remote and onsite at client offices. * Acquire new ... Demonstrated knowledge of standard help desk service call methods and procedures. * Exceptional ...

Novatech Inc.

Sales Executive - Managed IT

Irving, TX · On-site +1

This role is responsible for selling the full range of our Managed IT services, including remote help desk support, cloud solutions, cybersecurity, and other offerings. We are looking for Sales ...

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All JobsHelp Desk Hospital JobsRemote Help Desk Hospital JobsRemote Help Desk Hospital Jobs in Texas

Remote Help Desk Hospital information

What is a remote help desk hospital?

A Remote Help Desk Hospital job involves providing technical support and assistance to hospital staff, patients, or administrators from a remote location. These professionals troubleshoot issues related to computer systems, medical software, and other IT-related concerns, often via phone, email, or chat. Their goal is to ensure that hospital operations run smoothly by resolving technical problems quickly and efficiently without being physically present on-site. Remote help desk staff must have strong communication skills, healthcare IT knowledge, and the ability to work independently. They play a crucial role in supporting the technology needs of healthcare environments.

What are the key skills and qualifications needed to thrive as a remote help desk hospital professional?

To thrive as a Remote Help Desk Hospital professional, you need strong technical troubleshooting abilities, knowledge of healthcare IT systems, and at least an associate degree in IT or a related field. Experience with ticketing systems like ServiceNow, remote desktop tools, and familiarity with HIPAA-compliant communication platforms are typically required. Exceptional communication, patience, and problem-solving skills help you support medical staff effectively and calmly under pressure. These competencies ensure prompt resolution of technical issues, maintaining seamless healthcare operations and compliance with patient data security standards.

What are some common challenges faced by remote help desk professionals in a hospital setting, and how can they be addressed?

Remote help desk professionals in hospitals often face challenges such as troubleshooting complex medical software without being physically present and communicating effectively with clinical staff who may be under stress. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and empathetic communication, and leverage remote access tools where possible. Regular training on hospital systems and close collaboration with on-site IT teams also help ensure timely and accurate support for hospital staff.

What is the difference between Remote Help Desk Hospital vs Remote IT Support Specialist?

AspectRemote Help Desk HospitalRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHealthcare setting, hospital networksVarious industries, corporate or client sites
Employer UsageHospitals, healthcare providersBusinesses, IT firms, corporations
Search IntentHealthcare-specific remote supportGeneral remote IT support roles

Remote Help Desk Hospital and Remote IT Support Specialist roles share similar certifications and technical skills. However, the hospital role focuses on healthcare environments, supporting medical systems and hospital networks, while the IT Support Specialist serves a broader range of industries. Both require strong troubleshooting skills and remote communication, but their work settings and specific technical needs differ.

What are the most commonly searched types of Help Desk Hospital jobs in Texas?

The most popular types of Help Desk Hospital jobs in Texas are:

What cities in Texas are hiring for Remote Help Desk Hospital jobs?

Cities in Texas with the most Remote Help Desk Hospital job openings:

Remote Help Desk Hospital jobs near you
Infographic showing various Remote Help Desk Hospital job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 4% In-person, and 96% Remote job distribution.

Help Desk Specialist I - Tier 1 Bilingual

Chronos Operations, LLC

San Antonio, TX • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Overview
Help Desk Specialist I - Tier 1 Bilingual
San Antonio, TX (Remote)
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chronos Operations, LLC is seeking a Help Desk Specialist I (Tier 1 - Bilingual) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first-level technical support and customer service.
Responsibilities
  • Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number.
  • Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
  • Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support.
  • Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity.
  • Perform password resets, account unlocks, and initial request intake adhering to security policies.
  • Provide first-level resolution using established troubleshooting methods and knowledge articles.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls.
  • Monitor and communicate ticket status to internal or external customers.
  • Identify and escalate potential major incidents affecting multiple end users.
  • Participate in major incident bridge calls and communicate customer impact.
  • Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up.
  • Verify ACE portal accessibility after maintenance events.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent.
  • 1+ years of IT Help Desk or Technical Customer Support experience.
  • Bilingual (English/Spanish) required.
  • Must be available to support rotating shift, 24x7x365 coverage required.
  • U.S. Citizenship required; must pass CBP Background Investigation (BI).

Preferred Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or related field preferred.
  • CompTIA A+ or similar IT certification.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Experience with ServiceNow ITSM platform.
  • Experience with VPN troubleshooting (Global Protect, Zscaler).
  • Experience with ACE (Automated Commercial Environment) system.
  • Experience supporting Trade/PGA customers.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar ACD system.

Knowledge, Skills and Abilities:
  • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking.
  • Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
  • Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
  • Ability to identify and resolve IT issues quickly, following escalation protocol.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs
  • Ability to support rotating shift; 24x7x365 coverage required.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to analyze customer feedback and performance metrics to drive continuous improvement.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chronos Operations, LLC
Teleworking Permitted?
Yes
Teleworking Details
**Must be within commuting distance to CBP location to handle equipment onboarding and offboarding, otherwise will be remote.
Estimated Salary/Wage
Up to USD $18.00/Hr.

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