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Helpdesk Jobs in Texas (NOW HIRING)

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role ...

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Rx Technology

Helpdesk Dispatch

San Antonio, TX · On-site

$37K - $43K/yr

Communicate with clients regarding status updates and scheduling Maintain accurate records of service requests and resolutions Collaborate with Help Desk team to meet SLA targets. Escalate complex ...

T1 Energy Inc.

Helpdesk Administrator

Austin, TX · On-site

They are looking for an entry-level Helpdesk Administrator to support the Automation & IT Engineering team, handling day-to-day IT tasks and onboarding new hires. Responsibilities : • Support new ...

T1 Energy Inc.

Helpdesk Administrator

Austin, TX · On-site

They are seeking an entry-level Helpdesk Administrator to support their Automation & IT Engineering team by managing IT tasks, onboarding new hires, and ensuring access to necessary tools and ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Rx Technology

Helpdesk Dispatch

San Antonio, TX

$18 - $24.25/hr

Communicate with clients regarding status updates and scheduling Maintain accurate records of service requests and resolutions Collaborate with Help Desk team to meet SLA targets. Escalate complex ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

PamTen Inc

Helpdesk Specialist

San Antonio, TX · On-site

PamTen Inc is seeking an IT Helpdesk Analyst to support their operational activities in San Antonio, Texas. The role involves managing IT asset records, providing technical support to end-users, and ...

krg technology inc

Helpdesk Analyst

San Antonio, TX

$18.50 - $25.25/hr

Company Description Nandha KRG Technologies, Inc., Nandha(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 304 Typing skill troobleshooting,networking ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

Systemverse

Helpdesk Support Specialist

Austin, TX · On-site

Description The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ...

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Helpdesk information

See Texas salary details

$11

$21

$31

How much do helpdesk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for helpdesk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Texas? The most popular types of Helpdesk jobs in Texas are:
What are popular job titles related to Helpdesk jobs in Texas? For Helpdesk jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Texas look for? The top searched job categories for Helpdesk jobs in Texas are:
What cities in Texas are hiring for Helpdesk jobs? Cities in Texas with the most Helpdesk job openings:
Helpdesk jobs near you

Helpdesk Technician

AMSYS Talent

Houston, TX • On-site

$18 - $24.50/hr

Full-time

Posted 10 days ago

Job description

Help Desk Technician
Position Summary
We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role supports day-to-day IT operations, including troubleshooting hardware, software, and connectivity issues across both Windows and Apple platforms.
The ideal candidate has hands-on experience supporting users in environments that include Windows PCs and macOS devices.
Key Responsibilities
  • Provide Level 1 technical support via phone, email, and ticketing system
  • Troubleshoot hardware, software, printer, and basic network connectivity issues
  • Support Windows 10/11 and macOS operating systems
  • Assist users with Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
  • Perform password resets and manage user accounts in Active Directory / Azure AD
  • Configure and deploy desktops, laptops (PC and Mac), and peripheral devices
  • Assist with system updates, patches, and basic software installations
  • Support onboarding and offboarding processes (account setup, device provisioning)
  • Log and document incidents, service requests, and resolutions accurately
  • Escalate complex issues to Level 2 support as needed
  • Follow IT security policies and company procedures
Required Qualifications
  • 1+ year of Help Desk or IT Support experience (Level 1 environment)
  • Experience supporting both Windows and macOS environments
  • Basic knowledge of Active Directory and Microsoft 365
  • Understanding of computer hardware, peripherals, and basic networking concepts (TCP/IP, Wi-Fi, VPN)
  • Strong troubleshooting, communication, and customer service skills
  • Ability to manage multiple tickets in a fast-paced environment
Preferred Qualifications
  • Experience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)
  • Exposure to mobile device support (iPhone/iPad)
  • Familiarity with basic MDM or endpoint management tools
  • CompTIA A+ or similar certification
Education
  • Associate's or Bachelor's degree in IT or related field preferred
  • Equivalent work experience considered

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