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Helpdesk Jobs in Dallas, TX (NOW HIRING)

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

Secur-Serv

Helpdesk Technician II

Fort Worth, TX · Remote

$20.50 - $27.75/hr

POSITION SUMMARY The Helpdesk Technician II performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE. ESSENTIAL RESPONSIBILITIES

Cannonball Recruiting LLC

Helpdesk Technician III

Denton, TX

$18.75 - $25.25/hr

Summary The IT Hardware Administrator & Help Desk Technician is the primary point of contact for employees needing technical support and serves as the onsite IT resource for the facility. This role ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users Experience ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Arcis Golf

Helpdesk Technician I

Dallas, TX · On-site

$19.75 - $26.75/hr

Club Location: Arcis Golf - Corporate Office - Dallas, TX Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We ...

Mindlance

Customer service / Helpdesk Analyst

Irving, TX · On-site

$19.50 - $26.75/hr

Customer service / Helpdesk Analyst Duration: 3+months with potential to extend and/or convert Location: Irving, TX 75038 Location: TEMPE, AZ 85281 Schedule: 3 days a week in office Tue-Thurs in ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Malin

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

City IT

IT Helpdesk Support

Dallas, TX · On-site

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric Supply employees across the country, handling Tier I hardware and third-party software support ...

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Helpdesk information

See Dallas, TX salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for helpdesk in Dallas, TX is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Dallas, TX? The most popular types of Helpdesk jobs in Dallas, TX are:
What are popular job titles related to Helpdesk jobs in Dallas, TX? For Helpdesk jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Dallas, TX look for? The top searched job categories for Helpdesk jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Helpdesk jobs? Cities near Dallas, TX with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Dallas, TX as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $47,635 per year, or $22.9 per hour.

Helpdesk Specialist

Adams Clinical

Dallas, TX • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Join Us in Shaping the Future of Clinical Research
Adams Clinical is a leading clinical trial site network committed to accelerating the development of life-changing medicines. Our mission is simple: deliver uncompromising data quality, safety, and diverse enrollment to advance healthcare. Our vision is to set the gold standard for clinical trial excellence. We believe our people make the difference. Guided by our core values-Scientific Rigor, Operational Excellence, Commitment to Sponsors and Participants, and Authentic Collaboration-we create an environment where meaningful work drives meaningful change.
At Adams Clinical, you'll find:
  • A culture of respect, transparency, and continuous improvement
  • Opportunities for professional growth and learning
  • A team dedicated to improving lives through innovation and integrity

If you're passionate about making an impact in clinical research and want to be part of a collaborative, mission-driven organization, we'd love to have you on our team.
Job Role
Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide the IT tools they need to further important clinical research surrounding Alzheimer's Disease, depression, anxiety and much more. In this role, you report directly to the Senior IT Operations Manager and provide tier 1 Helpdesk support to a 350-person operation across six locations, with DeSoto as your primary focus. You'll assist staff both in-person and remotely via ticketing system, chat, email, phone and remote control. Your efforts ensure the company continues to receive extremely fast, courteous, high-quality IT support day after day.
The ideal candidate is a charismatic IT generalist who possesses a wide variety of troubleshooting knowledge. If you flourish in fast-paced environments, excel at problem-solving and possess strong written & spoken communication skills, we want to speak with you!
Key Responsibilities
This role provides fast, friendly Tier I tech support to staff and visitors, ensuring all incoming requests are acknowledged within an hour and triaged appropriately. Responsibilities also include documenting incidents and troubleshooting steps in the ticketing system, contributing to internal wiki documentation and assisting with hardware procurement and asset management.
Pay: $60,000 - $65,000 annually
Qualifications:
  • Bachelor's degree required
  • 1-3 years in customer-facing IT support
  • Strong written and verbal communication skills
  • Experience with ticketing systems and VoIP phone support
  • Advanced Windows 10/11 troubleshooting; basic Mac OS X troubleshooting
  • Basic understanding of network infrastructure (DHCP, DNS, static/dynamic IP, NAT)
  • Experience with Microsoft 365 cloud administration
  • Typing speed of 70+ wpm
  • Hybrid schedule: on-site in DeSoto, TX three days/week

Benefits:
  • 401(k) matching
  • Medical, Dental, & Vision insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance

Adams Clinical is committed to being an equal opportunity and affirmative action employer. We focus on hiring and nurturing top talent. All employment decisions, including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination, are made based on the candidate's or employee's qualifications relevant to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic information, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected status.
In compliance with federal law, all individuals hired must, as a condition of employment, provide documentation verifying their identity and authorization to work in the United States and complete Form I-9 within the required timeframe. Adams Clinical participates in E-Verify to confirm employment eligibility.

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