Tier 1 Help Desk Technician
$20 - $23/hr
Haslet, TX Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: Opportunity Overview: The IT Support Technician is pivotal in providing exemplary IT Help Desk support. This role involves ...
Tier 1 Help Desk Technician
$20 - $23/hr
Haslet, TX Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: Opportunity Overview: The IT Support Technician is pivotal in providing exemplary IT Help Desk support. This role involves ...
Epic Health Planet Analyst Work Type: Remote Must Have: 5+ years Epic application experience Active ... Provide support of application incidents reported through the help desk, including 24/7 on call ...
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Epic Health Planet Analyst Work Type: Remote Must Have: 5+ years Epic application experience Active ... Provide support of application incidents reported through the help desk, including 24/7 on call ...
Role: Epic Health Planet Analyst Work Type: Remote Must Have: • 5+ years Epic application ... the help desk, including 24/7 on call coverage as required. • Obtain and maintain in-depth ...
Role: Epic Health Planet Analyst Work Type: Remote Must Have: • 5+ years Epic application ... the help desk, including 24/7 on call coverage as required. • Obtain and maintain in-depth ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
The Epic Analyst supports many users and departments within the healthcare system. Your Job ... help desk tickets, phone calls, emails, etc. Take initiative for your professional growth Be ...
Manage help desk tickets, phone calls, emails, etc. * Take initiative for your professional growth ... Reports to: Director of Epic Applications, Application Team Lead, and VP of Epic Information ...
Manage help desk tickets, phone calls, emails, etc. * Take initiative for your professional growth ... Reports to: Director of Epic Applications, Application Team Lead, and VP of Epic Information ...
Manage help desk tickets, phone calls, emails, etc. * Take initiative for your professional growth ... Reports to: Director of Epic Applications, Application Team Lead, and VP of Epic Information ...
Manage help desk tickets, phone calls, emails, etc. * Take initiative for your professional growth ... Reports to: Director of Epic Applications, Application Team Lead, and VP of Epic Information ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. · Take initiative for your professional growth · Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. • Take initiative for your professional growth • Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. • Take initiative for your professional growth • Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. • Take initiative for your professional growth • Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
... help desk tickets, phone calls, emails, etc. • Take initiative for your professional growth • Be engaged and eager to build a winning team **Other duties as assigned General Job Summary: Working ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... Enterprise Service Desk (ESD) Level 1 support Start date: 12 March 2015 Hourly: $24.67 Health ...
... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... Enterprise Service Desk (ESD) Level 1 support Start date: 12 March 2015 Hourly: $24.67 Health ...
Enterprise Service Desk I
Fort Worth, TX · On-site
$24.67/hr
... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... Enterprise Service Desk (ESD) Level 1 support Start date: 12 March 2015 Hourly: $24.67 Health ...
Enterprise Service Desk I
Fort Worth, TX · On-site
$24.67/hr
... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... Enterprise Service Desk (ESD) Level 1 support Start date: 12 March 2015 Hourly: $24.67 Health ...
Help Desk Technician - Entry Level (Remote-capable)
Plano, TX · Remote
$17.90 - $20.17/hr
This role offers a competitive hourly wage between $17.90 and $20.17, along with health benefits and a 401(k). #J-18808-Ljbffr
Help Desk Technician - Entry Level (Remote-capable)
Plano, TX · Remote
$17.90 - $20.17/hr
This role offers a competitive hourly wage between $17.90 and $20.17, along with health benefits and a 401(k). #J-18808-Ljbffr
Service Desk Analyst
Richardson, TX · On-site
$18 - $20/hr
Service Desk Analyst Location: Richardson, TX, United States Salary Range ... USD 18.00-20.00 Hourly Date Posted:Apr 8, 2026 Description Company Overview: When it comes to ...
Service Desk Analyst
Richardson, TX · On-site
$18 - $20/hr
Service Desk Analyst Location: Richardson, TX, United States Salary Range ... USD 18.00-20.00 Hourly Date Posted:Apr 8, 2026 Description Company Overview: When it comes to ...
Epic Ambulatory Bones Application Engineer Specialist
Irving, TX · On-site
$47.85 - $57.85/hr
As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $47.85 to $57.85 Cleveland $47 ...
Epic Ambulatory Bones Application Engineer Specialist
Irving, TX · On-site
$47.85 - $57.85/hr
As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $47.85 to $57.85 Cleveland $47 ...
Senior Hospital Billing Analyst-Team Lead
$82.10K - $106.80K/yr
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Senior Hospital Billing Analyst-Team Lead
$82.10K - $106.80K/yr
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Epic certification is required and 5 + years build experience within the Hospital Billing Epic ... Manage help desk tickets, phone calls, emails, etc. * Always look for ways to improve the patient ...
Hourly Epic Help Desk information
See Dallas, TX salary details
$12.60 - $14.51
2% of jobs
$14.51 - $16.41
6% of jobs
$16.41 - $18.31
12% of jobs
$18.85 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.21
17% of jobs
The median wage is $21.73 / hr.
$20.21 - $22.12
16% of jobs
$22.12 - $24.02
16% of jobs
$24.97 is the 75th percentile. Wages above this are outliers.
$24.02 - $25.92
12% of jobs
$25.92 - $27.82
7% of jobs
$27.82 - $29.72
6% of jobs
$29.72 - $31.63
3% of jobs
$31.63 - $33.53
2% of jobs
$12
$22
$33
How much do hourly epic help desk jobs pay per hour?
As of May 28, 2026, the average hourly pay for hourly epic help desk in Dallas, TX is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?
To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.
What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?
Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.
What is an Hourly Epic Help Desk?
An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?
| Aspect | Hourly Epic Help Desk | Hourly Epic Support Specialist |
|---|---|---|
| Certifications | Epic certifications, help desk certifications | Epic certifications, technical support certifications |
| Work Environment | Help desk, support center, healthcare IT | Support teams, healthcare IT departments |
| Employer & Industry | Hospitals, clinics, healthcare providers | Hospitals, healthcare organizations, IT support firms |
Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.
What are the most commonly searched types of Epic Help Desk jobs in Dallas, TX? The most popular types of Epic Help Desk jobs in Dallas, TX are:
What are popular job titles related to Hourly Epic Help Desk jobs in Dallas, TX? For Hourly Epic Help Desk jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Dallas, TX look for? The top searched job categories for Hourly Epic Help Desk jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Hourly Epic Help Desk jobs? Cities near Dallas, TX with the most Hourly Epic Help Desk job openings:
Job description
Location: Haslet, TX
Salary: $20.00 USD Hourly - $23.00 USD Hourly
Description: Opportunity Overview:
The IT Support Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations. Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting.
Shifts & Scheduling
1st Shift: 6:00 AM - 2:30 PM
2nd Shift: 9:30 AM - 6:00 PM
Coverage: 24/7 support, onsite five days a week, as per company policy.
Key Responsibilities
Answer inbound calls with consistent quality using standardized scripting.
Log service issues and create tickets in the ticketing system.
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms.
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks.
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction.
Escalate unresolved issues when necessary.
Adhere to call center and company standards.
Required Qualifications
At least 1 year of customer service or IT technical support experience, preferably in a call center environment.
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
Proficiency in ticketing systems like ServiceNow or Service Channel (preferred).
Flexible schedule, including weekends and holidays.
Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is advantageous.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $20.00 USD Hourly - $23.00 USD Hourly
Description: Opportunity Overview:
The IT Support Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations. Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting.
Shifts & Scheduling
1st Shift: 6:00 AM - 2:30 PM
2nd Shift: 9:30 AM - 6:00 PM
Coverage: 24/7 support, onsite five days a week, as per company policy.
Key Responsibilities
Answer inbound calls with consistent quality using standardized scripting.
Log service issues and create tickets in the ticketing system.
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms.
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks.
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction.
Escalate unresolved issues when necessary.
Adhere to call center and company standards.
Required Qualifications
At least 1 year of customer service or IT technical support experience, preferably in a call center environment.
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
Proficiency in ticketing systems like ServiceNow or Service Channel (preferred).
Flexible schedule, including weekends and holidays.
Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is advantageous.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
About Judge Group
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
5,001 - 10,000 Employees
Headquarters location
Wayne, PA, US
Year founded
1970