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Help Desk Level 2 Jobs in Dallas, TX (NOW HIRING)

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

... 2 plus years of relevant business support and/ or information technology support experience in a ... Maturing level of analytical ability to find solutions to increasingly difficult technical or ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer located in Texas to provide remote technical ... 2 years of help desk, desktop support, MSP, or similar IT support experience preferred

Maverick Power

Help Desk Specialist II

Garland, TX

The Help Desk Specialist II serves as a critical escalation point for our corporate and facility ... Service Level Agreements (SLAs). Preferred Qualifications: * Associate or bachelor's degree in ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Escalate complex issues to Tier 2 support or relevant departments as needed. * Contribute to ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Escalate complex issues to Tier 2 support or relevant departments as needed. * Contribute to ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and ...

Yesway

Help Desk Technician

Fort Worth, TX

$18 - $24.25/hr

Perform hands-on fixes at the desktop level, including installing and upgrading software ... Qualifications: * 2+ years' experience in a customer facing support/service role (Retail/Customer ...

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All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Dallas, TX

Help Desk Level 2 information

See Dallas, TX salary details

$12

$22

$33

How much do help desk level 2 jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for help desk level 2 in Dallas, TX is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are popular job titles related to Help Desk Level 2 jobs in Dallas, TX?

For Help Desk Level 2 jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 2 jobs in Dallas, TX look for?

The top searched job categories for Help Desk Level 2 jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Help Desk Level 2 jobs?

Cities near Dallas, TX with the most Help Desk Level 2 job openings:

Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Dallas, TX as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,656 per year, or $22.9 per hour.

Help Desk Support Technician (Level II)

K2 Staffing, LLC

Dallas, TX

$18.50 - $24.75/hr

Full-time

Re-posted 28 days ago

Job description

Summary

A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.

Duties & Responsibilities

  • Technical Support & Troubleshooting

    • Provide advanced support for Windows 10/11 desktop environments

    • Troubleshoot and maintain Windows Server 2016 and 2019 systems

    • Diagnose and resolve networking and connectivity issues

    • Interpret system and event logs to identify root causes and implement solutions

    • Respond to and resolve escalated support tickets requiring deeper technical expertise

  • Systems Monitoring & Incident Response

    • Monitor RMM and alerting systems to proactively address performance or security concerns

    • Follow documented procedures to remediate alerts and system issues

  • User & Infrastructure Support

    • Manage new user setup, onboarding, and account provisioning

    • Install and configure network equipment and related infrastructure

    • Support LAN/WAN environments, including maintenance and troubleshooting

    • Deploy and support network hardware

  • Facility & Peripheral Systems Support

    • Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity

Qualifications & Requirements

  • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician

  • Experience with firewall and network administration, specifically SonicWall and/or Meraki

  • Working knowledge of troubleshooting desktops, servers, and network infrastructure

  • Strong customer service orientation with a professional and approachable demeanor

  • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly

  • Dependable and self-motivated with a strong sense of accountability

  • Eagerness to continue learning and expanding technical expertise