ZipRecruiter

Log In

1

Help Desk Level 2 Jobs Near Me

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ... Required Skills: * 2 Years IT experience. * 2 Years Troubleshooting experience. * 2 Years ...

fi

Help Desk Support Specialist

Columbus, OH

Fulfills all service level standards for response time and quality. Ensures end users have proper ... Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... senior-level management, Enterprise IT, and related team members. This may include a hands-on ...

next page

Showing results 1-20

All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs Near Me

Help Desk Level 2 information

See salary details

$12

$23

$33

How much do help desk level 2 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What are popular job titles related to Help Desk Level 2 jobs? For Help Desk Level 2 jobs, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 2 jobs look for? The top searched job categories for Help Desk Level 2 jobs are:
What cities are hiring for Help Desk Level 2 jobs? Cities with the most Help Desk Level 2 job openings:
What states have the most Help Desk Level 2 jobs? States with the most job openings for Help Desk Level 2 jobs include:
Help Desk Level 2 jobs near you
A map of the United States highlighting the number of Help Desk Level 2 job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Level 2 job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Help Desk Analyst

STI

Columbus, OH • On-site

$19.75 - $27/hr

Full-time

Re-posted 15 days ago

Job description

Title: Help Desk Analyst
Location: Columbus, Ohio
Duration: Long Term
Description:
  • HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
  • Understanding of Desktop Support and Software Licensing Services.
  • Ability to image machines and install complicated software.
  • Uses creativity and innovation to automate and streamline processes and procedures.
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  • Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
  • Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
  • Troubleshoots basic network, software, printing and/or installation problems
  • Supports staff hardware moves for facility reorganization.
  • Experience with ServiceNow and Knowledge Base preferable.
  • Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
  • Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

Experience:
  1. Strong communication/leadership skills.
  2. Strong influence, collaboration, and negotiation experience.
  3. Ability to collaborate with supporting resources across business and/or functional lines.
  4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  5. Act as the escalation point for high priority support issues.
  6. Ability to interpret end user license agreements.
  7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
  9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
  11. Ability to understand and follow processes established for the Service Desk.

Required Skills:
  • 2 Years IT experience.
  • 2 Years Troubleshooting experience.
  • 2 Years experience documenting procedures.

Desired Skills:
  • Experience using ServiceNow is required.
  • Retail customer service experience is desired.
  • Service Desk experience is required.

Apply