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Help Desk Level 2 Jobs Near Me

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ... Required Skills: * 2 Years IT experience. * 2 Years Troubleshooting experience. * 2 Years ...

Atash Enterprises, LLC

Help Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

... Licensing Services. 2. Ability to image machines and install complicated software. 3. Uses ... high-level systematic way. Ability to identify issues, research cause, and remediate. 6. ...

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

... Licensing Services. 2. Ability to image machines and install complicated software. 3. Uses ... high-level systematic way. Ability to identify issues, research cause, and remediate. 6. ...

fi

Help Desk Support Specialist

Columbus, OH · On-site

Fulfills all service level standards for response time and quality. Ensures end users have proper ... Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... senior-level management, Enterprise IT, and related team members. This may include a hands-on ...

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

There may be travel required within the City of Columbus. -Responds to technology service desk ... The above statements are intended to describe the general nature and level of work being performed ...

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How much do help desk level 2 jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Help Desk Level 2 jobs near you
A map of the United States highlighting the number of Help Desk Level 2 job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Level 2 job openings in each state, with California having the most at 2 and Alaska the least at 0.

IT Help Desk Technician (Level 1-2 Support)

pepperconstruction

Dublin, OH

Full-time

Posted 9 days ago

Job description

IT Help Desk Technician (Level 1–2 Support)

We are seeking a detailoriented, customerfocused IT Help Desk Technician to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloudbased tools. You’ll play a key role in managing identity and device security through Entra ID, supporting Microsoft Teams Rooms and AV systems, and maintaining a secure, efficient technical environment.

This position is based out of our Dublin, OH location with some travel to job sites.

Key Responsibilities

Support & Troubleshooting

  • Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
  • Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
  • Handle user onboarding/offboarding, including account setup and hardware provisioning.
  • Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
  • Deliver highquality, customerfocused support.

Advanced Support (Level 2)

  • Manage identity, security groups, and device access in Entra ID / Azure AD.
  • Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
  • Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
  • Support Egnyte file management, permissions, and sync issues.
  • Resolve networking issues (DNS, DHCP, IP configuration, switches, WiFi).
  • Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.
Required Skills & Experience
  • 3–5 years of IT support experience (Level 1 and Level 2).
  • Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
  • Experience supporting Microsoft Teams Rooms and AV hardware (required).
  • Strong customer service and communication skills.
  • Understanding of networking basics (IP, DNS, DHCP).
  • Experience with cloud filesharing platforms (Egnyte preferred).
  • Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
  • Experience with printer/peripheral troubleshooting and remote support tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft MD100/MD102 are a plus.
  • Ability to document processes and contribute to knowledge bases.
Soft Skills
  • Strong customer service orientation
  • Clear communicator able to explain technical solutions
  • Organized, detailoriented, and able to manage multiple priorities
  • Selfstarter with a collaborative mindset and willingness to learn

Apply