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Help Desk Level 2 Jobs Near Me

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ... Required Skills: * 2 Years IT experience. * 2 Years Troubleshooting experience. * 2 Years ...

Atash Enterprises, LLC

Help Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

... Licensing Services. 2. Ability to image machines and install complicated software. 3. Uses ... high-level systematic way. Ability to identify issues, research cause, and remediate. 6. ...

New

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

... Licensing Services. 2. Ability to image machines and install complicated software. 3. Uses ... high-level systematic way. Ability to identify issues, research cause, and remediate. 6. ...

New

fi

Help Desk Support Specialist

Columbus, OH

Fulfills all service level standards for response time and quality. Ensures end users have proper ... Works with Help Desk, IS personnel and Corporate Services to co-ordinate and complete the ...

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... senior-level management, Enterprise IT, and related team members. This may include a hands-on ...

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How much do help desk level 2 jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Help Desk Level 2 jobs near you
A map of the United States highlighting the number of Help Desk Level 2 job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Help Desk Level 2 job openings in each state, with California having the most at 2 and Alaska the least at 0.

IT Help Desk Technician (Level 1-2 Support)

pepperconstruction

Dublin, OH

Full-time

Posted 7 days ago

Job description

IT Help Desk Technician (Level 1–2 Support)

We are seeking a detailoriented, customerfocused IT Help Desk Technician to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloudbased tools. You’ll play a key role in managing identity and device security through Entra ID, supporting Microsoft Teams Rooms and AV systems, and maintaining a secure, efficient technical environment.

This position is based out of our Dublin, OH location with some travel to job sites.

Key Responsibilities

Support & Troubleshooting

  • Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
  • Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
  • Handle user onboarding/offboarding, including account setup and hardware provisioning.
  • Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
  • Deliver highquality, customerfocused support.

Advanced Support (Level 2)

  • Manage identity, security groups, and device access in Entra ID / Azure AD.
  • Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
  • Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
  • Support Egnyte file management, permissions, and sync issues.
  • Resolve networking issues (DNS, DHCP, IP configuration, switches, WiFi).
  • Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.
Required Skills & Experience
  • 3–5 years of IT support experience (Level 1 and Level 2).
  • Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
  • Experience supporting Microsoft Teams Rooms and AV hardware (required).
  • Strong customer service and communication skills.
  • Understanding of networking basics (IP, DNS, DHCP).
  • Experience with cloud filesharing platforms (Egnyte preferred).
  • Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
  • Experience with printer/peripheral troubleshooting and remote support tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft MD100/MD102 are a plus.
  • Ability to document processes and contribute to knowledge bases.
Soft Skills
  • Strong customer service orientation
  • Clear communicator able to explain technical solutions
  • Organized, detailoriented, and able to manage multiple priorities
  • Selfstarter with a collaborative mindset and willingness to learn

Apply