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Help Desk Level 2 Jobs in Ohio (NOW HIRING)

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ... Required Skills: * 2 Years IT experience. * 2 Years Troubleshooting experience. * 2 Years ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Level Required Experienced (Non-Manager) Experience Required 1 to 2 Years Education Required ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$36K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Level Required Experienced (Non-Manager) Experience Required 1 to 2 Years Education Required ...

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All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Ohio

Help Desk Level 2 information

See Ohio salary details

$12

$22

$32

How much do help desk level 2 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk level 2 in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.
What are popular job titles related to Help Desk Level 2 jobs in Ohio? For Help Desk Level 2 jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 2 jobs in Ohio look for? The top searched job categories for Help Desk Level 2 jobs in Ohio are:
What cities in Ohio are hiring for Help Desk Level 2 jobs? Cities in Ohio with the most Help Desk Level 2 job openings:
Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Level 2 Help Desk Support

Synerfac Technical Staffing

Beachwood, OH

$55K - $70K/yr

Full-time

Re-posted yesterday

Job description

Hiring Opportunity: Beachwood Ohio
Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions.
The level 2 help desk support position would be responsible for taking escalation tickets from the help desk.
Qualified candidates would have experience with general IT, working with windows server OS, active directory/group policy/ DNS, firewall config/troubleshooting, switch config/troubleshooting.
Job responsibilities:
- Take escalation tickets from the helpdesk
- Handle Tier 2 tickets including but not limited to:
- Network Issues / Outages
- Backup and Disaster Recovery Review / Maintenance Restores / Deploying
- Security Solution Review / Maintaining / Deploying
- MFA
- A/V
- SAT
- SIEM
- Business Application Support / Securing Third Party Support
- POS
- PMS
- Active Directory, Group Policy, DHCP, DNS edits
- Hotel Applications (Key/lock, Guest Internet/Cable, etc,)
- Financial and Accounting Applications
- Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration
- Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, tc.
- Client Onboarding
- Client communications and interactions, remotely and in person
- Detailed documentation of issues and resolutions
Job qualifications:
- 5+ years of IT experience
- 3+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)
- Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches
- VMWare/Hyper-V experience - build, migrate VMs
- Azure Virtual Desktop - administering/troubleshooting
- Basic CMD and PowerShell Scripting
Synerfac Technical Staffing logo

About Synerfac Technical Staffing

Sourced by ZipRecruiter

Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Cherry Hill, NJ, US

Social media

Twitter

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